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August 9 - 9:00 am - August 10 - 1:00 pm PDT
Intelligent Swarming Workshop taught by DB Kay & Associates (Certified KCS & Intelligent Swarming Trainers).
Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates frustration for customers and expense for the support organization. Instead, support issues go to the most appropriate people or teams. When other expertise is needed, they can invite collaborators to join—or allow other specialists to opt-in to help.
You’ll leave the workshop with a clear understanding of this innovative new practice, and have tools you can use to explain it and start implementing it in your organization.