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Arnfinn Austefjord
Author: Arnfinn Austefjord

Formerly the Global Head of the KCS Academy, Arnfinn looked after KCS practitioners, Certified Trainers, and KCS Verified and Aligned partners of the Consortium before his departure in 2023.

Context is More Important Than Content for Executive Buy-In

January 13, 2020 by Arnfinn Austefjord
We always stress the importance of ensuring KCS articles are written in the customer context and are problem-centric rather than solution-centric.  We might capture and publish an article on “How…

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