New Case Study: Swarming at Autodesk

Kelly Murray , June 5, 2018

Case Study Cover PageA new case study is up on the Intelligent Swarming page:

By implementing Intelligent Swarming, Autodesk leveraged existing resources to support a new product, resulting in higher customer satisfaction and faster resolution times than their top benchmark products.

 

 

 

 

 

2 comments

  1. Beth Coleman says:

    Good to see an example of intelligent swarming use with an example of how KCS supports it. Yes, I agree: ‘teams with a greater understanding of KCS find it easier to participate in the knowledge capture efforts after the collaboration event’.

  2. Alan Wilson says:

    Outstanding case study! I do think it’s interesting that they did a pilot with one product to compare to their other products.

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