A new case study is up on the Intelligent Swarming page:
By implementing Intelligent Swarming, Autodesk leveraged existing resources to support a new product, resulting in higher customer satisfaction and faster resolution times than their top benchmark products.
Good to see an example of intelligent swarming use with an example of how KCS supports it. Yes, I agree: ‘teams with a greater understanding of KCS find it easier to participate in the knowledge capture efforts after the collaboration event’.
Outstanding case study! I do think it’s interesting that they did a pilot with one product to compare to their other products.
Thanks for sharing