A new case study is up on the Intelligent Swarming page:
By implementing Intelligent Swarming, Autodesk leveraged existing resources to support a new product, resulting in higher customer satisfaction and faster resolution times than their top benchmark products.
3 thoughts on “New Case Study: Swarming at Autodesk”
Good to see an example of intelligent swarming use with an example of how KCS supports it. Yes, I agree: ‘teams with a greater understanding of KCS find it easier to participate in the knowledge capture efforts after the collaboration event’.
Outstanding case study! I do think it’s interesting that they did a pilot with one product to compare to their other products.
Thanks for sharing