Author: Greg Oxton

If you support customer across the globe and don’t have machine translation as part of your localization strategy… you might be missing something. Localization has become critical as many companies’…

The Consortium for Service Innovation’s 2013 Executive Summit convened to explore “the next big thing.”  As with many of our conversations, this was meant to be a “diverging” exercise.  Our…

As you may know, the Consortium has partnered with TAUS (Translation Automation Users Society) over the past few years on the topics of localization and translation. TAUS has been busy…

Years of experience have shown that there is a direct correlation between KCS understanding and KCS results. Use official KCS certification to strengthen your organization’s program and reap the benefits.…

I had the pleasure of attending the TAUS (Translation Automation Users Society) European Summit last week in Paris.  The Consortium has partnered with Jaap ven der Meer and the TAUS…

Sustaining a Knowledge-Centered Support program is a challenge for many, and we have talked about it off and on for some years.  It seems that sustaining KCS is more of…

Consortium Members can attend the TAUS Translation Technology Roundtable in Paris on May 30 for the TAUS member price of €250 (50% off list price – register directly). The agenda…

A few rambling thoughts on “stuck in neutral” …. The most common cause of “neutral” in our experience is lack of ownership of KCS by the 1st and 2nd line…

1. Change is hard. 2. Change is really hard when one is pursuing uncharted territory…. We know a lot about what doesn’t work with respect to traditional management and HR…