Ways to Purchase
- Use Self-Enrollment for purchasing as an individual.
- Use Purchase for Others to buy for multiple people (can include yourself).
- Use Pay by Purchase Order to generate a PO or pay by wire/EFT.
- Bulk purchase and Consortium Member discounts available.
Not sure about the right way to purchase? Get in touch and we’ll be happy to help!
Self-Paced Courses
KCS v6 Fundamentals
How KCS enhances support workflows and improves customer satisfaction by leveraging knowledge as a critical asset.
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Managing a Knowledge-Centered Workforce
What’s different when leading in a knowledge-centered environment: the tools and mindset to guide teams to success.
Intelligent Swarming Fundamentals
How Intelligent Swarming enables teams to resolve complex issues in the most efficient way, while enabling organizational learning.
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Defining Digital Transformation
Setting the context for service excellence and the knowledge journey. What do we mean by digital transformation and why is it important?
Certification Exams
KCS v6 Fundamentals Certification Exam
Demonstrate your KCS proficiency and earn your KCS v6 Fundamentals digital badge.
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Intelligent Swarming Fundamentals Certification Exam
Demonstrate your Intelligent Swarming proficiency and earn your Intelligent Swarming Fundamentals digital badge.
Purchase with matching course for discount at checkout
German Certification Exams
KCS v6 Fundamentals Zertifizierungsprüfung Anweisungen
Demonstrate your KCS proficiency and earn your KCS v6 Fundamentals digital badge.
Large Team?
Purchase online training for your team, leverage an Unlimited Use License, or explore your Consortium Member discount.
Team Purchases
- If you are purchasing for more than 15 people, please use the Request an Invoice option.
- Team purchases have additional reporting options; please contact support@serviceinnovation.org for details.
- The Member discount program is for Consortium Members who expect to spend $5000+ (not applicable for instructor-led workshops)
Unlimited Use License
- A corporate Unlimited Use License is an excellent option for organizations looking to train 50 or more people. This license allows unlimited access to self-paced courses.
- Runs in your SCORM-compliant LMS system.
- More details and pricing.