The Consortium is a non-profit alliance of organizations focused on innovation for customer interaction
Upcoming Events
- March 17-19
Program Team Meeting
Charlotte, North Carolina - March 30
Town Meeting
Sunnyvale, CA - April 30
Town Meeting
Windsor, UK - NEW DATE! May 24-26, 2010
Executive Summit--by invitation, contact Greg Oxton for more information
Phoenix, Arizona
Recently Published
- KCS Verified v4 Updates (Press Release)
The Consortium Announces Updates to the KCS Verified v4sm Program for Technology and Trainers - Symantec Enterprise Support (Case Study)
Acknowledging and Mapping the Support Network - Mentor Graphics (Case Study)
KCS is a Team Sport - Verisign Security Services (Case Study)
KCS at Work: Improving the
Customer Experience - KCS Measurement Matters (Paper)
Benefits and Organizational Measures of Knowledge-Centered Support
Consortium Blog
Check out our blog for weekly updates, information on events, and highlights of the year. We encourage Consortium members to add comments.
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