The Consortium is a non-profit alliance of organizations focused on innovation for customer interaction

Upcoming Events

• January 25-27, 2012
  Program Team Meeting
  Location: San Diego, CA
• February 2, 2012
  KCS DeepDive Discussion
  Location: WebEx
• February 8, 2012
  KCS ConversationStorm
  Location: WebEx
• February 16, 2012
  KCS DeepDive Discussion
  Location: WebEx
• February 17, 2012
  KCS Book Club
  Location: WebEx
• February 22, 2012
  Consortium Member Update
  Location: WebEx
• March 1, 2012
  KCS Deep Dive
  Location: WebEx
• March 7-8, 2012
  Program Team Meeting
  Location: San Jose, CA
• March 21-23, 2012
  Program Team Meeting
  Location: Reston, VA
• Please see the Events Page
  for a complete listing of events and details.

Recently Published

• Five Tenets of Social and Support Social Media and Support slide deck
• KCS v5.0 Practices Guide and KCS resources
• KCS Continuum
  KCS "Road Map"
• BMC Software (Case Study)
  Proving That Swarming Does Work!
• Social Success (Case Study)
  Recommended Responses tothe Social Media Opportunity
• KCS Measurement Matters (Paper)
  Benefits and Organizational Measures of Knowledge-Centered Support

Observations on Innovation