membership KCSsm our work services workshops events about contact
Rather than continuing to invest in doing what we do faster, better, and cheaper, maybe we need to look at doing something altogether different...
Welcome Consortium Members

The Consortium is a non-profit alliance of organizations focused on innovation for customer interaction

Upcoming Events

PDF Recently Published

Consortium Blog

Check out our blog for weekly updates, information on events, and highlights of the year. We encourage Consortium members to add comments.

Consortium Blog See our blog >

Observations on Innovation

Knowledge Centered Support


KCSsm and Adaptive Organizationsm are service marks of the Consortium for Service Innovation™