The Consortium is a non-profit alliance of organizations focused on innovation for customer interaction
Upcoming Events
- August 6
Summer Series Program Team Sessions
Conference Call--Challenges engaging the last 20% of the Support Engineers in the KCS processes
- August 13
KCS Certification Development
1:00pm - 3:00pm EDT
Conference Call - August 20
Town Meeting
Boston - August 27
KCS Certification Development
1:00pm - 3:00pm EDT
Conference Call - August 30
KCS Certification Development
2-3 days on-site, 8:30am-5:00pm
Denver, CO - September 15-17
Program Team Meeting
KCS 5.0 - the next generation of KCS
Location: Salt Lake City, UT
- November 10-12
Member Summit
Orlando, Florida
Recently Published
- KCS Verified v4 Updates (Press Release)
The Consortium Announces Updates to the KCS Verified v4sm Program for Technology and Trainers - Mentor Graphics (Case Study)
KCS is a Team Sport - Verisign Security Services (Case Study)
KCS at Work: Improving the
Customer Experience - KCS Measurement Matters (Paper)
Benefits and Organizational Measures of Knowledge-Centered Support
Consortium Blog
Check out our blog for weekly updates, information on events, and highlights of the year. We encourage Consortium members to add comments.