logo
  • Our Work
    • Program Teams
    • Good Reads
    • Mailing List
  • KCS
    • KCS Workshops
    • KCS Certification
    • KCS Tools
  • Events
    • Categories
    • Locations
  • About Us
    • Board of Directors
    • Innovators
    • Staff
  • Membership
    • Current Members
    • Member Activities
    • Join Us

Recently Published

  • Passion and Persistence: You Can Implement KCS on a Shoe-String Budget featuring Schneider Electric
  • Play Catch, Not Ping Pong: Intelligent Matching featuring Cisco
  • Using the KCS Evolve Loop to Improve the Customer Experience featuring Omgeo
  • When Everyone Can Publish featuring Avaya

Blog

  • ConversationStorm: Engaging and Motivating People
  • New Case Studies
  • Small Steps Toward Autonomy, Mastery, and Purpose
  • Strategic Leadership in a Self-Managed Organization
  • Change Fatigue at the Organizational Level

Events

  • Talent Management, Cross Organizational Resources, and People Profiles
    May 20, 2013, Raleigh-Durham, NC

  • How Customers Engage with Content: Oracle's Analysis
    May 30, 2013, WebEx – Pacific Time

  • Cisco Change Champions: Critical to Transformation
    June 6, 2013, WebEx – Pacific Time

  • Oracle's Voice of the Customer Program
    June 12, 2013, WebEx – Pacific Time

  • all events

© 2013 Consortium for Service Innovation. KCSsm and Adaptive Organizationsm are service marks of the Consortium for Service InnovationTM.