The Consortium is a non-profit alliance of organizations focused on innovation for customer interaction

Upcoming Events

• August 6
  Summer Series Program Team Sessions
  Conference Call--Challenges engaging the last 20% of the Support Engineers in the KCS processes
  
• August 13
  KCS Certification Development
  1:00pm - 3:00pm EDT
  Conference Call
• August 20
  Town Meeting
  Boston
• August 27
  KCS Certification Development
  1:00pm - 3:00pm EDT
  Conference Call
• August 30
  KCS Certification Development
  2-3 days on-site, 8:30am-5:00pm
  Denver, CO
• September 15-17
  Program Team Meeting
  KCS 5.0 - the next generation of KCS
  Location: Salt Lake City, UT
  
• November 10-12
  Member Summit
  Orlando, Florida

Recently Published

• KCS Verified v4 Updates (Press Release)
  The Consortium Announces Updates to the KCS Verified v4^sm Program for Technology and Trainers
• Mentor Graphics (Case Study)
  KCS is a Team Sport
• Verisign Security Services (Case Study)
  KCS at Work: Improving the
  Customer Experience
• KCS Measurement Matters (Paper)
  Benefits and Organizational Measures of Knowledge-Centered Support

Consortium Blog

Check out our blog for weekly updates, information on events, and highlights of the year. We encourage Consortium members to add comments.

See our blog >

Observations on Innovation