KCS Certifications
The Consortium for Service Innovation is the only authorized certifying body for KCS (Knowledge-Centered Service).
Certifications
KCS v6 Fundamentals
Entry-level certification to ensure common understanding of KCS basics.
The KCS v6 Fundamentals certification exam is designed with the following question in mind: If you hired someone to capture, structure, and reuse knowledge based on interactions, what would you expect them to know and understand about KCS?
KCS v6 Practices
Advanced certification to demonstrate thorough, deep, and broad understanding of KCS.
The KCS v6 Practices certification exam is designed with the following question in mind: If you hired someone to manage or advise you on a KCS adoption, what would you expect them to know?
KCS v6 Trainer
For experienced trainers who intend to sell and deliver KCS training to people outside their company.
The exam qualifies someone to teach the KCS Overview, KCS v6 Practices (1.5 day, 2 day, or 2.5 day), and the KCS Leadership workshops with a signed license agreement in place.
KCS v6 Internal Trainer
For experienced trainers who intend to deliver KCS training within their specific company.
The exam qualifies someone to teach the KCS Overview, KCS v6 Practices (1.5 day, 2 day, or 2.5 day), and the KCS Leadership workshops with a signed license agreement in place.
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- Certified people are issued Digital Badges
- Find KCS Certified people
- Team training & certification purchase options
- Consortium Members: purchase bulk certifications at a discount
The Consortium for Service Innovation is the only authorized certifying body for KCS®.