Duration: 60 minutes, self-paced
Cost: $145
This interactive, self-paced training introduces the basics and benefits of KCS. Gain a clear understanding of how KCS can enhance support workflows and improve customer satisfaction by leveraging knowledge as a critical asset.
The KCS v6 Fundamentals online training is designed to introduce you to the core principles of Knowledge-Centered Service (KCS) and offers an interactive learning experience for those new to KCS or seeking to strengthen their foundational knowledge.
The KCS v6 Fundamentals Certification Exam is available for an additional cost, and discounted when purchased with this course.
Topics
- Basics and benefits of KCS, including Principles and Core Concepts
- How to do the KCS Solve Loop in the workflow (creating a KCS article)
- The value of a KCS article
- Leading versus lagging indicators of success
- How the knowledge worker’s KCS performance is assessed
Intended Audience
- Anyone interested in learning the basics of KCS
- Knowledge workers fielding interactions with employees, peers, or customers
- Internal or external support and service agents
Purchase Options
Self-Enrollment
Access Key
Access keys can be distributed to individuals for self-enrollment.
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Add the KCS v6 Fundamentals Certification Exam to save $45 at checkout.
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Course expires 12 weeks after start.
KCS v6 Fundamentals was a great way to get help our distributed team understand the KCS Solve Loop, and an important first step for our KCS Council in getting fully KCS Certified!
-KCS Program Manager
Self-Paced Training & Exams
- KCS v6 Fundamentals & Exam
- Digital Transformation Fundamentals
- Managing in a Digital Economy
- Intelligent Swarming Fundamentals & Exam
Instructor-Led Training & Exams
- KCS v6 Practices Workshop & Exam
- KCS v6 Coach Workshop
- Knowledge Domain Analysis Workshop
- KCS v6 Leadership Workshop
- KCS v6 Trainer Exam
The Only Certifying Body for KCS
The Consortium for Service Innovation, whose Members created and maintain the KCS methodology, is the only certifying body for KCS. We offer KCS certification for people and KCS designations for KCS Verified Tools, KCS Aligned Tools, and KCS Aligned Services.