Membership Experience
We create space to think and time to explore.
Enhance customer and employee success and drive continuous business improvement—while helping to advance the industry with your peers!
Member Activities
Annual Summit
Our largest gathering, focused on reviewing the work of the previous year and discussing future focus areas.
- Three day conference featuring presentations and exploratory sessions
- See Benefits per Membership Level for number of included seats
Executive Symposium
An annual strategic gathering for Senior Executives, focused on emerging trends and challenges in customer engagement.
- By-invitation conference with interactive discussions
- See Benefits per Membership Level for number of included seats
Leadership Committee
A smaller gathering of representatives from Sponsor and Benefactor Member companies, focused on reviewing scope and direction of the Consortium’s work and setting priorities for the following year.
- Two day meeting with presentations and interactive discussions
- See Benefits per Membership Level for number of included seats
Innovation Labs
These are small groups focused on evolving models and operational processes to address specific challenges. Usually hosted as interactive working sessions across multiple days.
Communities of Practice
Members are currently hosting vendor-specific communities for Salesforce and ServiceNow knowledge products. Sessions offer insights into how others are solving challenges, and product roadmaps.
Working Groups
A series of meetings focused on capturing or improving published guidance on a specific topic or methodology. Members share experience, challenges, and advice to pass along to the membership or the industry.
Web Sessions
Member-nominated specific topics or exploratory conversations on wider topics are presented as 60-90 minute interactive video meetings. These provide opportunities to exchange best practices, share new ideas, or discuss challenges.
Discounts on Training
Consortium Members receive discounts on large purchases of Consortium-created training and certification exams based on their membership level. See Benefits per Membership Level for percentage discount.
Options include:
- Unlimited Use Licenses for Self-Paced Training courses (runs in your company’s SCORM compliant LMS system)
- Unlimited Use Internal License for Instructor-Led KCS workshops (for experienced trainers who intend to deliver KCS training within your specific company)
- Bulk Purchases of individual self-paced training and certification exams
Questions about Membership? Schedule time with our Director of Member Engagement or email our Community Success Manager.
Membership Levels
Benefactor
Annual dues: $50,000
Intended for large companies with multiple divisions for whom the work of the Consortium is relevant and who would like to have multiple people participating at both strategic and operational levels. These companies are often early adopters who are interested in driving innovation.
Benefactors have seats on the Leadership Advisory Committee and significantly influence the direction and development of Consortium methodologies.
Benefits
- Member Slack, Web Sessions, and Member Wiki – unlimited
- Self-paced online training – 25 annual seats each for KCS v6 Fundamentals course & exam, Intelligent Swarming course & exam, Digital Fundamentals, and Managing in a Digital Economy ($14,500 value)
- Member Services
- Executive Briefings – 2 per year ($3,600 value)
- Management Workshop – 1 day per year ($3,600 value)
- Practitioner Workshop – 1 day per year ($3,600 value)
- Opportunity Assessment – included in first year ($12,500 value)
- 25% Discount on Member Services and select training and certification exams
Events
- Innovation Labs – unlimited attendees
- Annual Summit – 3 included seats ($8,985 value)
- Executive Symposium – 2 included seats
- Leadership Committee – 2 seats
Sponsor
Annual dues: $26,500
Open to companies of any size wishing to participate in Consortium activities at both operational and strategic levels. Sponsors influence the definition and development of Consortium methodologies and are often early adopters.
Sponsors have a seat on the Leadership Advisory Committee and significantly influence the definition and development of Consortium methodologies.
Benefits
- Member Slack, Web Sessions, and Member Wiki – unlimited
- Self-paced online training – 15 annual seats each for KCS v6 Fundamentals course & exam, Intelligent Swarming course & exam, Digital Fundamentals, and Managing in a Digital Economy ($8,700 value)
- Member Services
- Executive Briefing – 1 per year ($1,800 value)
- Management Workshop – 1 day per year ($3,600 value)
- Practitioner Workshop – 1 half-day per year ($1,800 value)
- 20% Discount on Member Services and select training and certification exams
Events
- Innovation Labs – 3 attendees*
- Annual Summit – 2 included seats ($5,990 value)
- Executive Symposium – 2 included seats
- Leadership Committee – 1 seat
*3 attendees per in-person Innovation Lab. Unlimited participation included for virtual Innovation Labs.
Participant Plus
Annual dues: $18,500
Open to companies of any size wishing to have multiple participants at the operational level.
Benefits
- Member Slack, Web Sessions, and Member Wiki – unlimited
- Self-paced online training – 10 annual seats each for KCS v6 Fundamentals course & exam, Intelligent Swarming course & exam, Digital Fundamentals, and Managing in a Digital Economy ($5,800 value)
- 15% Discount on Member Services and select training and certification exams
Events
- Innovation Labs – 2 attendees*
- Annual Summit – 2 included seats ($5,990 value)
- Executive Symposium – 1 included seat
*2 attendees per in-person Innovation Lab. Unlimited participation included for virtual Innovation Labs.
Participant
Annual dues: $11,500
Open to companies of any size wishing to participate in Consortium activities at the operational level.
Benefits
- Member Slack, Web Sessions, and Member Wiki – unlimited
- 10% Discount on Member Services and select training and certification exams
Events
- Innovation Labs – 1 attendee*
- Executive Symposium – 1 included seat
- Annual Summit – Member price
*1 attendee per in-person Innovation Lab. Unlimited participation included for virtual Innovation Labs.
Regional Participant
Annual dues: $5,500
For Member companies outside of North America, enables people based in European and neighboring countries to participate in virtual and European events.
Benefits
- Member Slack, Web Sessions, and Member Wiki – unlimited for European and neighboring participants
- 10% Discount on Member Services and select training and certification exams
Events
- Innovation Labs – 2 attendees*
- Executive Symposium – 1 included seat
- Annual Summit – Member price
*2 attendees per Innovation Lab hosted in Europe. Participation in Innovation Labs hosted in North America not included. To participate in all Innovation Labs, please join at Participant or higher level.