KCS in Action

KCS in Action

KCS case studies, deep dives, and valuable practitioner experience.

Learn directly from KCS experts or pursue training to enhance your expertise.

Popular Resources

Case Studies

Recent Presenters

Christie Morin, Broadcom
Jason O’Donnell, Autodesk
Richie Amacio, ADP
Regi Adams, ADP
Karunakar Rao, Akamai Technologies
Monique Cadena, Ping Identity
Romain Garcia, PTC
Christina Roosen, Akamai Technologies
Laurence Leccia, Akamai Technologies
Amit Singh, Akamai Technologies
Padma Sai Prasad, NetApp
Melissa Leslie, Parsons Corporation
Jill McCormack, Parsons Corporation
Ryan Mathews, NetApp
Jorge Carrasco, Quest

Public KCS in Action Recordings

Latest KCS News

  • Observations on Coaching

    Observations on Coaching

    Kelly Murray

    A recap of the February 2023 Connecting the Dots on Coaching team meeting.

  • Knowledge Domain Experts Get Social at Quest

    Knowledge Domain Experts Get Social at Quest

    Arnfinn Austefjord

    An effective Knowledge Domain Analysis (KDA) program is key to maximizing the success of your KCS program.  Jorge Carrasco, formerly the Social and Community Manager and Head of the KCS…

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Attribution

The KCS® methodology is service marked by the Consortium for Service Innovation.

The first mention of KCS in a written work must include the superscript ®.  Please also include this footnote or parenthetical statement: “KCS® is a service mark of the Consortium for Service InnovationTM.”

The correct use of KCS is as an adjective, for example: “[Company Name] endorses the KCS® methodology….”

KCS cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.