KCS in Action

KCS in Action

KCS case studies, deep dives, and valuable practitioner experience.

Learn directly from KCS experts or pursue training to enhance your expertise.

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Public KCS in Action Recordings

Latest KCS News

  • KCS Transformation Series: Adopt in Waves

    KCS Transformation Series: Adopt in Waves

    For most organizations, a successful KCS adoption requires a significant transformation. We adopt KCS in waves so we can start small, create some success and excitement, and then invite others…

  • KCS Unlocks Hidden Knowledge

    KCS Unlocks Hidden Knowledge

    Knowledge-Centered Service (KCS) was developed by focusing on knowledge as a valuable organizational asset and asking: How can we operationalize knowledge-sharing to gain the most value for customers, employees, and…

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The KCS® methodology is service marked by the Consortium for Service Innovation.

The first mention of KCS in a written work must include the superscript ®.  Please also include this footnote or parenthetical statement: “KCS® is a service mark of the Consortium for Service InnovationTM.”

The correct use of KCS is as an adjective, for example: “[Company Name] endorses the KCS® methodology….”

KCS cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.