KCS in Action

KCS in Action

KCS case studies, deep dives, and valuable practitioner experience.

Learn directly from KCS experts or pursue training to enhance your expertise.

Recent Presenters

Public KCS in Action Recordings

Latest KCS News

  • KCS Transformation Series: Adopt in Waves

    KCS Transformation Series: Adopt in Waves

    For most organizations, a successful KCS adoption requires a significant transformation. We adopt KCS in waves so we can start small, create some success and excitement, and then invite others…

  • KCS Unlocks Hidden Knowledge

    KCS Unlocks Hidden Knowledge

    Knowledge-Centered Service (KCS) was developed by focusing on knowledge as a valuable organizational asset and asking: How can we operationalize knowledge-sharing to gain the most value for customers, employees, and…

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Attribution

The KCS® methodology is service marked by the Consortium for Service Innovation.

The first mention of KCS in a written work must include the superscript ®.  Please also include this footnote or parenthetical statement: “KCS® is a service mark of the Consortium for Service InnovationTM.”

The correct use of KCS is as an adjective, for example: “[Company Name] endorses the KCS® methodology….”

KCS cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.