KCS in Action
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SAP’s Innovative Approach to Knowledge Article Scoring
Dr. Sean MacNiven, the Head of Research and the Strategic Program Architect for SAP Global Product Support, presented on SAP’s innovative approach to AQI (now referred to in Consortium publications as the Content Standard Checklist).
Using Change Management to Enable KCS
“KCS is not something we do in addition to solving problems. KCS is the way we solve problems.” Implementing KCS as the way we solve problems requires considerable change for…
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Attribution
The KCS® methodology is service marked by the Consortium for Service Innovation.
The first mention of KCS in a written work must include the superscript ®. Please also include this footnote or parenthetical statement: “KCS® is a service mark of the Consortium for Service InnovationTM.”
The correct use of KCS is as an adjective, for example: “[Company Name] endorses the KCS® methodology….”
KCS cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.