KCS in Action

KCS in Action

KCS case studies, deep dives, and valuable practitioner experience.

Learn directly from KCS experts or pursue training to enhance your expertise.

Recent Presenters

Public KCS in Action Recordings

Latest KCS News

  • KCS Unlocks Hidden Knowledge

    KCS Unlocks Hidden Knowledge

    Knowledge-Centered Service (KCS) was developed by focusing on knowledge as a valuable organizational asset and asking: How can we operationalize knowledge-sharing to gain the most value for customers, employees, and…

  • Measuring Community Success

    Measuring Community Success

    Find the Service Engagement Measures spreadsheet for your use and so much more great information in Understanding Success by Channel! As part of a years-long initiative by Consortium Members, the…

Join our mailing list to receive updates about latest news and upcoming events.


The KCS® methodology is service marked by the Consortium for Service Innovation.

The first mention of KCS in a written work must include the superscript ®.  Please also include this footnote or parenthetical statement: “KCS® is a service mark of the Consortium for Service InnovationTM.”

The correct use of KCS is as an adjective, for example: “[Company Name] endorses the KCS® methodology….”

KCS cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.