KCS Academy

The Consortium for Service Innovation is the home of the KCS Academy, which provides training and certification for the Consortium’s methodologies.


Get Trained

The KCS Academy offers a full curriculum of Knowledge-Centered Service training through a combination of online courses and in-person workshops taught by our network of KCS v6 Certified Trainers.


Get Certified

The KCS Academy is the only authorized certifying body for KCS. Earn industry recognition for your mastery of KCS practices through certification designed by the group who developed KCS.


KCS Verified Tools

Tools earn the designation of KCS v6 Verified when they demonstrate they enable all eight KCS Practices.


KCS Aligned Tools & Services

Tools or Services earn the designation of KCS v6 Aligned when they demonstrate they complement and/or enhance a specific KCS technique.