Certified Trainer Candidate Assessment Form

Applicants for the KCS Certified Trainer or Intelligent Swarming Architect program are expected to meet the following prerequisites:

Experience in training: candidate knows how to teach/facilitate
Experience in customer support: be familiar with current, processes, structures, management practices and metrics
Experience with knowledge management in customer support organizations

This assessment is to be completed either by:

a KCS Certified Trainer who has co-taught either the KCS v6 Practices Workshop or the KCS Design Workshop with the candidate, or
a Certified Intelligent Swarming Architect who has co-taught the Intelligent Swarming Design Session with the candidate.

Your Name(Required)

First Last

Your Email(Required)

Title/Responsibilities(Required)

Your Company(Required)

Candidate Name(Required)

First Last

Candidate Email(Required)

Candidate will be:(Required)

Internal Trainer (Company signs agreement, company purchases corporate license for unlimited internal use)

External Trainer (Company-Sponsored – company signs agreement, company responsible for royalties)

External Trainer (Independent Contractor – signs own agreement, individually responsible for royalties)

Certified Intelligent Swarming Architect (Company-Sponsored – company signs agreement, company responsible for royalties)

Certified Intelligent Swarming Architect (Independent Contractor – signs own agreement, individually responsible for royalties)

License Agreement Contact(Required)

Contact name and email of person at candidate company who will sign the license agreement.

Invoicing Contact(Required)

Contact name and email of person at candidate company who will receive the invoice.

Candidate Company(Required)

Date of Co-Teaching(Required)

How would you describe the candidate's ability to provide an overall positive training experience?(Required)

Provide examples of how the candidate articulated his/her understanding of the KCS or Intelligent Swarming practices.(Required)

How would you describe the candidate's ability to handle objections (examples are helpful)?(Required)

How would you describe the candidate’s ability to debrief the workshop exercises and draw out key learning points (examples are helpful)?(Required)

Provide feedback to the candidate on opportunities for improvement.(Required)

By clicking “Submit,” I confirm that the information on this form accurately reflects my experience with this candidate. (Note that clicking “Submit” sends this information to the Consortium, with copies to both you and the candidate.)

Phone

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