Knowledge, Communities, and Social Networks: Team Meeting
Conversations about the intersection between support and social. This event is open to Consortium Members only.
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Virtual Member Summit 2021
Join us virtually to explore ways to nurture an environment where adaptive people thrive. This event is open to Consortium Members only.
Member Summit Recap
Join Executive Director Matt Seaman for a recap of the 2021 Member Summit.
KCS in Action: Parsons’ Journey Deploying KCS to the Enterprise
Learn how Parsons deployed KCS into many areas in their company, including IT, HR, Facilities, Security and other internal groups.
Expert Insight: Challenges of Implementing KCS and How to Address Them
8 am Pacific, 5 pm Central European Time. Michelle Stumpf, KCS Practice Director/Certified Trainer, will lead a panel of seasoned KCS practitioners in this important discussion.
KCS in Action: Maximize Success by Implementing Coaching
Now Nov 16 - 8 am Pacific, 5 pm Central European Time. A panel discussion on the benefits and opportunities offered by a KCS coaching program.
KCS in Action: ADP’s KCS Journey using Agile Methodology
8 am Pacific, 5 pm Central European Time. Learn how ADP integrated Agile Methodology while implementing KCS.
Consortium Member Mixer
This event is open to Consortium Members only. 8 am Pacific, 5 pm Central European Time. Loosely structured time to chat with fellow Members about Consortium-related things.
Consortium Member Update
8 am Pacific, 5 pm Central European Time. Members and non-members alike are invited to join Consortium Staff for an overview of the recent work of the Consortium for Service Innovation.
KCS in Action: PTC’s Approach to Knowledge Domain Analysis
This call is open to the public. 8 am Pacific, 5 pm Central European Time. Learn about PTC's unique approach to their Knowledge Domain Analysis program.
Consortium Member Open Space
This event is open to Consortium Members only. 8 am Pacific, 5 pm Central European Time. Leveraging the experience and interests of attendees to solve problems together.
KCS in Action: Turning Data into Continuous Improvement
This call is open to the public. 8 am Pacific, 5 pm Central European Time. Akamai uses information about the use of the knowledge base to improve it.
Sustaining Content Health & Customer Success with Content Strategy
This call is open to the public. Hear how NetApp implemented a content strategy to ensure continued customer success with their knowledge base content.
Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration
Virtual Event
Intelligent Swarming is a smarter way to organize people and work, unlocking the full potential of an organization.
Team Meeting: Knowledge as the Product
This event is open to Consortium Members only. Apr 26 & 27, 8:00 AM – 11:00 AM PDT. What happens when we treat knowledge as the product of Support?
KCS Aligned Vendor Series – KM Outcomes: Findability vs. Discoverability
Virtual Event
Learn how findability and discoverability can be optimized with an effective knowledge management strategy.
Best Practices for KCS Success with Tyler Technologies
Virtual Event
This event is open to the public. Hear how Tyler Technologies delivers relevant knowledge across the organization with KCS best practices.
Reconsidering the Content Continuum
Virtual Event
This event is open to Consortium Members only. Does the Content Continuum need updates? How could it better serve communication and alignment across our organizations?
VOC-Driven Service & Product Experiences: A Geotab Case Study
Virtual Event
This event is open to the public. A great opportunity to hear a Case Study from Geotab who has successfully developed an optimal approach to scaling Evolve Loop success.
Introduction to Knowledge Graphs
Virtual Event
This event is open to Consortium Members only. An entry-level overview of Knowledge Graphs: what they are, how they work, and why it's likely we'll start hearing a lot more about them.
Team Meeting: KnowledgeOps
Virtual Event
This event is open to Consortium Members only. July 12 & 13, 9am–12p Pacific.
Can aspects of a DevOps model benefit our Knowledge programs?
KCS in Action: Optimizing Sales Support through KCS
Virtual Event
This event is open to the public. Learn how Oracle implemented KCS to optimize their Sales Demo area.