Member Summit Recap

Virtual Event Virtual Event

Open to the public. Join us for a summary of the 2024 Member Summit.

Free

Member Summit 2024

Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.

$2,295.00 – $2,995.00

Designing KCS for Your Organization

Virtual Event Virtual Event

Open to the public. Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization!

Free

Team Meeting: Building a Culture of Coaching

Virtual Event Virtual Event

Open to Consortium Members only. Let's define what a culture of coaching might look like, and explore implications for adaptive organizations.

Free

Understanding Conversation Design

Virtual Event Virtual Event

Open to the public. Learn essential skills and team strategies for bots and AI from experts at Zendesk.

Free

Measuring Community Success

Virtual Event Virtual Event

Join us for an expert presentation on good, better, and best approaches for measuring Community success.

Free

Team Meeting: The Intersection of ML-LLM-AI and KCS

Virtual Event Virtual Event

Open to Consortium Members only. Save the date for an exploration of the intersection of machine learning, large language models, artificial intelligence, and Knowledge-Centered Service.

Free

2023 Year in Review

Virtual Event Virtual Event

Open to the public. Join Consortium staff as they provide an overview of the 2023 work of the Members of the Consortium for Service Innovation.

Free

KCS Beyond Support & Services

Virtual Event Virtual Event

Open to Consortium Members only. Hear how Members at Oracle are implementing KCS in a pre-sales environment.

Free

KCS in Action: GenAI for KCS

Virtual Event Virtual Event

Open to the public. David Kay from DB Kay and Associates demonstrates over a dozen ways that GenAI can make KCS quicker and easier.

Free

In Person: Knowledge-Sharing for Success

pro accessio - Hannover Sutelstr. 71, Hannover, Germany

Open to Consortium Members only. Join us in Hannover to discuss challenges and opportunities of knowledge sharing in European organizations.

Free

KCS Roundtables

Virtual
Virtual Event Virtual Event

Open to the public. Join us for small group discussions facilitated by experienced practitioners.

Free

Updating the KCS Licensing Model (Part 2)

Virtual Event Virtual Event

Open to Consortium Members only. Hear how Ping Identity uses a KCS licensing model with just two roles, and brainstorm improvements to the Practices Guide.

Free

Measuring Self-Service Success

Virtual Event Virtual Event

Open to the public. Join us for an expert presentation on good, better, and best practices for measuring self-service success.

Free

Updating the KCS Licensing Model

Virtual Event Virtual Event

Open to Consortium Members only. Hear how NetApp has adapted a KCS licensing model that accommodates internal and partner teams, and brainstorm improvements to the Practices Guide.

Free

KCS in Video – showing off a new resource!

Virtual Event Virtual Event

Open to Consortium Members only. Join us to learn what this working group accomplished and share your thoughts about incorporating videos into your KCS strategy.

Free