Consortium Conversation: Beyond Leadership
Virtual Event
Open to Consortium Members only. From Manager to Leader to ???: Transformation at F5.
Free
Consortium Events
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KCS in Action: Change Management and KCS in a Digital First World
Virtual Event
Open to the Public. Alina Weber, Change Success Lead at F5 Networks, has a wealth of experience in Change Management and will share best practices.
Free
Consortium Conversation: Distilling the Adoption & Transformation Guide
Virtual Event
Open to Consortium Members only. An exploration of the "why" behind each of the pieces of the KCS v6 Adoption & Transformation Guide.
Free
Team Meeting: AI and Automation for Customer Engagement
Virtual Event
Open to Consortium Members only. How can we provide information that customers would value, but don’t know to ask for?
Free
Consortium Conversation: Empathy Mapping with Help from ChatGPT
Virtual Event
Open to Consortium Members only. Hear what (and how) we've identified shared gains, pains, and tasks across roles in the support organization.
Free
Member Summit Recap
Virtual Event
This event is open to the public. Join us for a summary of the 2023 Member Summit.
Free
KCS in Action Roundtables
Virtual Event
The event is open to the public. Join us for small group discussions facilitated by experienced practitioners.
Free
Member Summit 2023
Join us in person to explore innovative topics around Customer Engagement and hear from Members about their operational experiences. Space is limited, so register soon!
$2,295.00 – $2,995.00
Team Meeting: Connecting the Dots on Coaching
Virtual Event
Open to Consortium Members only. Help make the connection between coaching and organizational transformation.
Free
KCS in Action: Selling the Benefits of a KCS Coaching Program
Virtual Event
This event is open to the public. Learn from a seasoned KCS Coach on how to sell the benefits of a KCS Coaching Program.
Free
Consortium Conversation: KCS with No Staff, No Funding, No Time, and Bad Tools
Virtual Event
17:00 - 18:00 Central European Time
Open to Consortium Members only. Join us to explore considerations when resources are limited.
Free
Scoping the Topic: Coaching for Transformation
Virtual Event
Open to Consortium Members only. Help build the agenda for the Connecting the Dots on Coaching Team Meeting scheduled for February 2023.
Free
Consortium Conversation: Artificial Intelligence & Machine Learning Overview
Virtual Event
This event is open to Consortium Members only. Join Jeff Elser from Oracle for a practical explanation of AI and ML as applied to service.
Free
KCS in Action: Alation’s KCS Journey
Virtual Event
This call is open to the public. Join us for a review of a newly launched KCS Adoption.
Free
KCS in Small Teams
Virtual Event
This event is open to Consortium Members only. 15:00-18:00 Central European Time. Join us to discuss what's different about doing KCS in small teams.
Free
Updates to the KCS v6 Adoption Guide
Virtual Event
This event is open to the public. The KCS v6 Adoption Guide has become the KCS v6 Adoption & Transformation Guide. Come learn why!
Free
Consortium Conversation: Content Standard for Video
This event is open to Consortium Members only. A follow up discussion to a Member Summit Open Space session, we'll explore developing a content standard for video.
Free
Consortium Conversation: A Field Guide for KCS Program Management
Virtual Event
This call is open to Consortium Members only. A Q&A session with the creators of A Field Guide for KCS Program Management, released at Member Summit 2022.
Free
KCS in Action: Knowledge Domain Analysis Panel
Virtual Event
This call is open to the public. Learn from an expert panel of KDE's discussing in depth topics on their KDA programs.
Free
Consortium Conversation: Localization and Machine Translation
Virtual Event
This event is open to Consortium Members only. Join us for a conversation about multi-language considerations.
Free