Consortium Member Update

Zoom

A year-end summary on the work of the Consortium for Service Innovation. Members and non-members alike are invited to join Matt Seaman, Kelly Murray, and Arnfinn Austefjord as they provide an overview of the recent work of the Consortium for Service Innovation, including: Measuring Self-Service Success The KCS v6 Knowledge Domain Analysis Reference Guide Summaries … Continue reading Consortium Member Update

Consortium Conversation: Social Networks, Communities, and Support

Zoom

Revisiting the things we've learned and charting the course for future conversations. This event is open to Consortium Members only. Join Kelly Murray from the Consortium for Service Innovation for a conversation around social media and communities as support channels. Previous Consortium work has led us to three tenets to govern these interactions: Monitor, Listen, … Continue reading Consortium Conversation: Social Networks, Communities, and Support

Knowledge-Centered Success: Team Meeting

Zoom

If KCS seeks to create content that’s findable and usable by the intended audience, and that’s it, then what else is possible? This event is open to Consortium Members only.

KCS Academy Roundtables

Zoom

Join us in a discussion-based format on a variety of KCS topics. This event is open to the public.

Long-Term KCS Success: Team Meeting

Zoom

A European-timed team meeting on KCS program management: considerations, communication, and long-term sustained success. This event is open to Consortium Members only.

Virtual Member Summit 2021

Zoom

Join us virtually to explore ways to nurture an environment where adaptive people thrive. This event is open to Consortium Members only.

Member Summit Recap

Zoom

Join Executive Director Matt Seaman for a recap of the 2021 Member Summit.