Team Meeting: Thoughtful and Strategic Automation

Virtual Event Virtual Event

Open to Consortium Members only. Let's explore a scalable and sustainable model to carry us forward through many types of technology changes!

Free

A Scrappy-But-Measurable KCS Workflow in Slack

Virtual Event Virtual Event

Open to the public. As a relentlessly resourceful support leader, Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.

Free

Member Summit Recap

Virtual Event Virtual Event

Open to the public. Join us for a summary of the 2024 Member Summit.

Free

Member Summit 2024

Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.

$2,295.00 – $2,995.00

Designing KCS for Your Organization

Virtual Event Virtual Event

Open to the public. Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization!

Free

Team Meeting: Building a Culture of Coaching

Virtual Event Virtual Event

Open to Consortium Members only. Let's define what a culture of coaching might look like, and explore implications for adaptive organizations.

Free

Understanding Conversation Design

Virtual Event Virtual Event

Open to the public. Learn essential skills and team strategies for bots and AI from experts at Zendesk.

Free

Measuring Community Success

Virtual Event Virtual Event

Join us for an expert presentation on good, better, and best approaches for measuring Community success.

Free

Team Meeting: The Intersection of ML-LLM-AI and KCS

Virtual Event Virtual Event

Open to Consortium Members only. Save the date for an exploration of the intersection of machine learning, large language models, artificial intelligence, and Knowledge-Centered Service.

Free

2023 Year in Review

Virtual Event Virtual Event

Open to the public. Join Consortium staff as they provide an overview of the 2023 work of the Members of the Consortium for Service Innovation.

Free

KCS Beyond Support & Services

Virtual Event Virtual Event

Open to Consortium Members only. Hear how Members at Oracle are implementing KCS in a pre-sales environment.

Free

KCS in Action: GenAI for KCS

Virtual Event Virtual Event

Open to the public. David Kay from DB Kay and Associates demonstrates over a dozen ways that GenAI can make KCS quicker and easier.

Free