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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260409T080000
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DTSTAMP:20260331T162116Z
CREATED:20260310T023755Z
LAST-MODIFIED:20260331T162116Z
UID:31618-1775721600-1775725200@www.serviceinnovation.org
SUMMARY:KCS in Action: Building KCS at Scale in a University IT Department
DESCRIPTION:Open to the public. Hear how the University of Copenhagen is communicating the success of their KCS program. Full description: https://www.serviceinnovation.org/event/kcs-at-scale-university-it/
URL:https://www.serviceinnovation.org/event/kcs-at-scale-university-it/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/03/Copenhagen.png
LOCATION:https://us02web.zoom.us/j/84368915778?pwd=a3t4bQ8aUuaMwutsZ2aMjgFeDEm8Mv.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
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DESCRIPTION:KCS in Action: Building KCS at Scale in a University IT Department starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260414T100000
DTEND;TZID=America/Los_Angeles:20260414T110000
DTSTAMP:20260402T152502Z
CREATED:20260319T231511Z
LAST-MODIFIED:20260402T152502Z
UID:31760-1776160800-1776164400@www.serviceinnovation.org
SUMMARY:AI-Ready Knowledge Ecosystems
DESCRIPTION:Open to Consortium Members only. Join fellow Members to discuss how AI systems reconcile conflicting versions of truth across repositories. Full description: https://www.serviceinnovation.org/event/ai-ready-knowledge-ecosystems/
URL:https://www.serviceinnovation.org/event/ai-ready-knowledge-ecosystems/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/03/Member-Meetup-Knowledge-Ecosystems-1.png
LOCATION:https://us02web.zoom.us/j/82483646315?pwd=p6kvRNUAUmcJdrJdKgNFG4aYDlFlab.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:AI-Ready Knowledge Ecosystems starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20260428T090000
DTEND;TZID=America/Phoenix:20260430T170000
DTSTAMP:20260511T204404Z
CREATED:20251022T181549Z
LAST-MODIFIED:20260511T204404Z
UID:28650-1777366800-1777568400@www.serviceinnovation.org
SUMMARY:Service Innovation Summit 2026
DESCRIPTION:Open to the public. The premier conference for people shaping the future of customer engagement. Full description: https://www.serviceinnovation.org/event/annual-summit-2026/
URL:https://www.serviceinnovation.org/event/annual-summit-2026/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/10/2026-featured-light-scaled.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Service Innovation Summit 2026 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260513T080000
DTEND;TZID=America/Los_Angeles:20260513T090000
DTSTAMP:20260414T210101Z
CREATED:20260203T000947Z
LAST-MODIFIED:20260414T210101Z
UID:31119-1778659200-1778662800@www.serviceinnovation.org
SUMMARY:Service Innovation Summit 2026 Recap
DESCRIPTION:Open to the public. Join us for a recap of the 2026 Summit and hear an update on the great work Consortium Members presented there. Full description: https://www.serviceinnovation.org/event/service-innovation-summit-2026-recap/
URL:https://www.serviceinnovation.org/event/service-innovation-summit-2026-recap/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/02/Summit26-Recap-1.png
LOCATION:https://us02web.zoom.us/j/87048218384?pwd=GZWlRFjjJbw028GGzMAANLpnar4XwB.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Service Innovation Summit 2026 Recap starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260514T090000
DTEND;TZID=America/Los_Angeles:20260514T100000
DTSTAMP:20260427T213352Z
CREATED:20260427T211843Z
LAST-MODIFIED:20260427T213352Z
UID:32576-1778749200-1778752800@www.serviceinnovation.org
SUMMARY:The Importance of a Coherent Organization - Summit Follow Up
DESCRIPTION:Open to Consortium Members only.  A deep dive into the importance of a coherent organization. Full description: https://www.serviceinnovation.org/event/the-importance-of-a-coherent-organization-summit-follow-up/
URL:https://www.serviceinnovation.org/event/the-importance-of-a-coherent-organization-summit-follow-up/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/04/Coherent-Org-Summit-Follow-Up.png
LOCATION:https://us02web.zoom.us/j/89225283824?pwd=cM1Ikbwyqoj5CZM7Vg8NcPOB09fIEc.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The Importance of a Coherent Organization - Summit Follow Up starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260520T080000
DTEND;TZID=America/Los_Angeles:20260520T090000
DTSTAMP:20260512T174805Z
CREATED:20260406T201240Z
LAST-MODIFIED:20260512T174805Z
UID:32072-1779264000-1779267600@www.serviceinnovation.org
SUMMARY:The Next Era of KCS: Understanding Why So AI Can Help with How
DESCRIPTION:Open to the public. First look at the next era for KCS: the most reliable foundation for both human-assisted and automated customer engagement. Full description: https://www.serviceinnovation.org/event/the-next-era-of-kcs/
URL:https://www.serviceinnovation.org/event/the-next-era-of-kcs/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/05/KCS-SUCCESS.png
LOCATION:https://us02web.zoom.us/j/88641527027?pwd=pifnVzpBNok3en6FbKlFiAxdxAubjY.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The Next Era of KCS: Understanding Why So AI Can Help with How starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260602T080000
DTEND;TZID=America/Los_Angeles:20260602T090000
DTSTAMP:20260401T165513Z
CREATED:20260331T162025Z
LAST-MODIFIED:20260401T165513Z
UID:31943-1780387200-1780390800@www.serviceinnovation.org
SUMMARY:KCS in Action: AI-Supported Knowledge Management at G+D
DESCRIPTION:Open to the public. Hear how Giesecke+Devrient solved 's holistic approach to AI and knowledge management. Full description: https://www.serviceinnovation.org/event/kcs-in-action-ai-km-gd/
URL:https://www.serviceinnovation.org/event/kcs-in-action-ai-km-gd/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/04/GD.png
LOCATION:https://us02web.zoom.us/j/82631744217?pwd=w0bl6BNKLpclgcy1jVOtsWl8Qp0hJI.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: AI-Supported Knowledge Management at G+D starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260604T090000
DTEND;TZID=America/Los_Angeles:20260604T100000
DTSTAMP:20260515T184559Z
CREATED:20260515T183234Z
LAST-MODIFIED:20260515T184559Z
UID:33147-1780563600-1780567200@www.serviceinnovation.org
SUMMARY:Coherent Organizations: AI Bot Demo
DESCRIPTION:Open to Consortium Members only. Join Brad Smith of Vector Business Navigation for a continuation of the conversation started at Summit 2026. Full description: https://www.serviceinnovation.org/event/coherent-organizations-ai-bot-demo/
URL:https://www.serviceinnovation.org/event/coherent-organizations-ai-bot-demo/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/05/Coherent-AI-Bot.png
LOCATION:https://us02web.zoom.us/j/87341119596?pwd=RCn6Tx226KsnmpSFraEsrVbqesJkIP.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Coherent Organizations: AI Bot Demo starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260609T090000
DTEND;TZID=America/New_York:20260610T160000
DTSTAMP:20260604T194759Z
CREATED:20260302T220818Z
LAST-MODIFIED:20260604T194759Z
UID:31519-1780995600-1781107200@www.serviceinnovation.org
SUMMARY:Knowledge with AI\, Knowledge from AI\, Knowledge for AI
DESCRIPTION:Open to Consortium Members only. Join us in Raleigh, NC to hear about the latest AI implementations by Members, and to help evolve AI guidance. Full description: https://www.serviceinnovation.org/event/knowledge-with-ai-knowledge-from-ai-knowledge-for-ai/
URL:https://www.serviceinnovation.org/event/knowledge-with-ai-knowledge-from-ai-knowledge-for-ai/
LOCATION:Red Hat\, 100 E Davie St\,\, Raleigh\, North Carolina\, 27601\, United States
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/03/Knowledge-withfromfor-AI.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Knowledge with AI, Knowledge from AI, Knowledge for AI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260709T090000
DTEND;TZID=America/Los_Angeles:20260709T100000
DTSTAMP:20260707T191115Z
CREATED:20260515T184008Z
LAST-MODIFIED:20260707T191115Z
UID:33152-1783587600-1783591200@www.serviceinnovation.org
SUMMARY:Coherent Organizations: How to Shift the Field
DESCRIPTION:Exclusive for Consortium Members. A brainstorming session hosted by Brad Smith of Vector Business Navigation. Full description: https://www.serviceinnovation.org/event/coherent-organizations-how-to-shift-the-field/
URL:https://www.serviceinnovation.org/event/coherent-organizations-how-to-shift-the-field/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/05/Coherent-Summit-Follow-Up-shift.png
LOCATION:https://us02web.zoom.us/j/82317502820?pwd=i8DgqkeaEt3TVC5bg1zHmzdCSP5euN.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Coherent Organizations: How to Shift the Field starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260722T080000
DTEND;TZID=America/Los_Angeles:20260722T090000
DTSTAMP:20260626T203557Z
CREATED:20260626T202814Z
LAST-MODIFIED:20260626T203557Z
UID:33547-1784707200-1784710800@www.serviceinnovation.org
SUMMARY:Member Meetup: The Self-Service Journey at Ping Identity
DESCRIPTION:Exclusive for Consortium Members. Learn how a more holistic view of self-service can help demonstrate value, identify opportunities for improvement, and prepare for an AI-enabled future. Full description: https://www.serviceinnovation.org/event/member-meetup-the-self-service-journey-at-ping-identity/
URL:https://www.serviceinnovation.org/event/member-meetup-the-self-service-journey-at-ping-identity/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/06/Member-Meetup-Ping.png
LOCATION:https://us02web.zoom.us/j/87234260949?pwd=LTwM7vkPr33QJNqnQXhlfkq9pnFxp1.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Member Meetup: The Self-Service Journey at Ping Identity starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260812T090000
DTEND;TZID=America/Los_Angeles:20260812T100000
DTSTAMP:20260707T190940Z
CREATED:20260707T184200Z
LAST-MODIFIED:20260707T190940Z
UID:33647-1786525200-1786528800@www.serviceinnovation.org
SUMMARY:Summit Encore: Right Channel\, Right Time at Smarsh
DESCRIPTION:Exclusive for Consortium Members. Learn how Smarsh combined decision-driven design and AI-powered assistance to reduce friction, improve resolution times, and deliver a smarter, more intuitive experience. Full description: https://www.serviceinnovation.org/event/summit-encore-right-channel-right-time-at-smarsh/
URL:https://www.serviceinnovation.org/event/summit-encore-right-channel-right-time-at-smarsh/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/07/Summit-Encore-Smarsh.png
LOCATION:https://us02web.zoom.us/j/88325255770?pwd=7DUFR3YqsHdx8FVvflZ8KEaDIn2Z8C.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Summit Encore: Right Channel, Right Time at Smarsh starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260922T080000
DTEND;TZID=America/Los_Angeles:20260923T110000
DTSTAMP:20260723T150018Z
CREATED:20260331T033551Z
LAST-MODIFIED:20260723T150018Z
UID:31929-1790064000-1790161200@www.serviceinnovation.org
SUMMARY:Executive Symposium 2026
DESCRIPTION:Exclusive for invited Consortium Members only. Save the date to explore how the value of service and support continues to shift toward knowledge curation and collaboration. Full description: https://www.serviceinnovation.org/event/executive-symposium-2026/
URL:https://www.serviceinnovation.org/event/executive-symposium-2026/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/03/2026-Exec-Summit.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Executive Symposium 2026 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260930T080000
DTEND;TZID=America/Los_Angeles:20260930T113000
DTSTAMP:20261001T013011Z
CREATED:20260512T204336Z
LAST-MODIFIED:20261001T013011Z
UID:32996-1790755200-1790767800@www.serviceinnovation.org
SUMMARY:Support as the Company Value Engine: Measuring What Matters
DESCRIPTION:Free for Members. It's time for leaders to reposition their department as a revenue and trust engine. Full description: https://www.serviceinnovation.org/event/support-as-the-value-engine-measuring-what-matters/
URL:https://www.serviceinnovation.org/event/support-as-the-value-engine-measuring-what-matters/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/05/MCV-2026-1.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Support as the Company Value Engine: Measuring What Matters starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261008T080000
DTEND;TZID=America/Los_Angeles:20261008T090000
DTSTAMP:20260825T225849Z
CREATED:20260709T220101Z
LAST-MODIFIED:20260825T225849Z
UID:33672-1791446400-1791450000@www.serviceinnovation.org
SUMMARY:KCS in Action: Scaling KCS & AI Through Transformation
DESCRIPTION:Hear from Global Payments x Worldpay about their ten years of KCS experience through acquisitions, integrations, and AI experimentations. Full description: https://www.serviceinnovation.org/event/kcs-in-action-worldpay/
URL:https://www.serviceinnovation.org/event/kcs-in-action-worldpay/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/07/worldpay-oct8.png
LOCATION:https://us02web.zoom.us/j/82397676547?pwd=ibj1UsvH5YWXDJhaODHXZs2FVM1aex.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Scaling KCS & AI Through Transformation starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261201T173000
DTEND;TZID=America/Los_Angeles:20261203T160000
DTSTAMP:20260707T191258Z
CREATED:20260331T032844Z
LAST-MODIFIED:20260707T191258Z
UID:31925-1796146200-1796313600@www.serviceinnovation.org
SUMMARY:Leadership Committee 2026
DESCRIPTION:Exclusive for invited Benefactor- and Sponsor-level Members only. Save the date to join us in Savannah, GA to review 2026 and plan for 2027. Full description: https://www.serviceinnovation.org/event/leadership-committee-2026/
URL:https://www.serviceinnovation.org/event/leadership-committee-2026/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/03/2026-Leadership-Committee.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Leadership Committee 2026 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20270426T170000
DTEND;TZID=America/Los_Angeles:20270429T170000
DTSTAMP:20260916T024521Z
CREATED:20260423T192604Z
LAST-MODIFIED:20260916T024521Z
UID:32016-1808758800-1809018000@www.serviceinnovation.org
SUMMARY:Service Innovation Summit 2027
DESCRIPTION:Where forward-thinking experts tackle today's challenges and leave with actionable insights to sustain and scale intelligent organizations. Full description: https://www.serviceinnovation.org/event/summit-2027/
URL:https://www.serviceinnovation.org/event/summit-2027/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/03/summit-2027.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Service Innovation Summit 2027 starts in 10 minutes.
END:VALARM
END:VEVENT
END:VCALENDAR