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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251007T090000
DTEND;TZID=America/Los_Angeles:20251007T100000
DTSTAMP:20250814T204355Z
CREATED:20250814T033614Z
LAST-MODIFIED:20250814T204355Z
UID:27658-1759827600-1759831200@www.serviceinnovation.org
SUMMARY:Innovation: Bridging the Real and the Ideal
DESCRIPTION:Open to Consortium Members only. A conversation about the nature of innovation and how to create the conditions for an innovative environment. Full description: https://www.serviceinnovation.org/event/the-paradox-of-innovation/
URL:https://www.serviceinnovation.org/event/the-paradox-of-innovation/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/08/real-ideal-innovation.png
LOCATION:https://us02web.zoom.us/j/83168891898?pwd=qGlYtc1ZvbXgPLXNVHuGu8OIOb7ZQW.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
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ACTION:DISPLAY
DESCRIPTION:Innovation: Bridging the Real and the Ideal starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251016T080000
DTEND;TZID=America/Los_Angeles:20251016T093000
DTSTAMP:20250926T180057Z
CREATED:20250925T191454Z
LAST-MODIFIED:20250926T180057Z
UID:28289-1760601600-1760607000@www.serviceinnovation.org
SUMMARY:Content Access Considerations for GenAI
DESCRIPTION:Open to Consortium Members only. Discuss approaches to content discoverability and access when GenAI tools are harvesting it. Full description: https://www.serviceinnovation.org/event/content-access-considerations-for-genai/
URL:https://www.serviceinnovation.org/event/content-access-considerations-for-genai/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/09/content-considerations-genai.png
LOCATION:https://us02web.zoom.us/j/82340790643?pwd=4W6mlY5wgEKXvqQFkDVCkPuDmvHYGi.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Content Access Considerations for GenAI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251029T080000
DTEND;TZID=America/Los_Angeles:20251029T090000
DTSTAMP:20251029T221156Z
CREATED:20250807T000937Z
LAST-MODIFIED:20251029T221156Z
UID:27366-1761724800-1761728400@www.serviceinnovation.org
SUMMARY:KCS in Action: Program Design by the Numbers
DESCRIPTION:Open to the public. In this session, we’ll explore KCS program design through the lens of all things countable! Full description: https://www.serviceinnovation.org/event/kcs-in-action-program-design-by-the-numbers/
URL:https://www.serviceinnovation.org/event/kcs-in-action-program-design-by-the-numbers/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/08/KCS-by-the-Numbers.png
LOCATION:https://us02web.zoom.us/j/88128738753?pwd=NRZnv9cfnrsDYFzjT7OnHTKOIVXaEt.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Program Design by the Numbers starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251105T050000
DTEND;TZID=America/Los_Angeles:20251106T080000
DTSTAMP:20251104T203021Z
CREATED:20250915T233712Z
LAST-MODIFIED:20251104T203021Z
UID:28216-1762318800-1762416000@www.serviceinnovation.org
SUMMARY:Innovation Lab: Healthy Knowledge Metrics in an Automated World
DESCRIPTION:Open to Consortium Members only. Explore how knowledge work (and how we measure it) is changing in an increasingly automated world. Full description: https://www.serviceinnovation.org/event/healthy-knowledge-metrics/
URL:https://www.serviceinnovation.org/event/healthy-knowledge-metrics/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/09/healthy-knowledge-metrics.png
LOCATION:https://us02web.zoom.us/j/87423665746?pwd=9jHaIAaJugdiuporACIid5JZarnYHO.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Innovation Lab: Healthy Knowledge Metrics in an Automated World starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251113T090000
DTEND;TZID=America/Los_Angeles:20251113T100000
DTSTAMP:20260114T221544Z
CREATED:20251014T174443Z
LAST-MODIFIED:20260114T221544Z
UID:28478-1763024400-1763028000@www.serviceinnovation.org
SUMMARY:Agentic AI Series: Agentic AI Meets Knowledge Management
DESCRIPTION:Explore the emerging landscape of agentic AI and the role knowledge management plays within it. This session will unpack the key types of agentic artifacts—what they are, how they function, and how effective knowledge practices form the foundation for trustworthy, context-aware AI systems. Full description: https://www.serviceinnovation.org/event/agentic-ai-series-agentic-ai-meets-knowledge-management/
URL:https://www.serviceinnovation.org/event/agentic-ai-series-agentic-ai-meets-knowledge-management/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/10/Agentic-AI-Series-Session-1.png
LOCATION:https://us02web.zoom.us/j/82587608150?pwd=dvs40o4bRXLWF5banzyTMvYKd2MXM1.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Agentic AI Series: Agentic AI Meets Knowledge Management starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251118T080000
DTEND;TZID=America/Los_Angeles:20251118T090000
DTSTAMP:20251212T183148Z
CREATED:20250910T173153Z
LAST-MODIFIED:20251212T183148Z
UID:28150-1763452800-1763456400@www.serviceinnovation.org
SUMMARY:The AI Blueprint: A Map for Success
DESCRIPTION:Open to Consortium Members only. Matt Seaman walks through a structured approach for successful AI implementations. Full description: https://www.serviceinnovation.org/event/the-ai-blueprint/
URL:https://www.serviceinnovation.org/event/the-ai-blueprint/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/09/Blueprint.png
LOCATION:https://us02web.zoom.us/j/87074593652?pwd=a6v6zCa9D3JtXL1vNumAav9TTjA0Tx.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The AI Blueprint: A Map for Success starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251202T173000
DTEND;TZID=America/Denver:20251204T160000
DTSTAMP:20250826T185849Z
CREATED:20250522T193328Z
LAST-MODIFIED:20250826T185849Z
UID:26347-1764696600-1764864000@www.serviceinnovation.org
SUMMARY:Leadership Committee 2025
DESCRIPTION:Open to invited Sponsor- and Benefactor-level Consortium Members to set the direction and prioritize focus areas for 2026. Full description: https://www.serviceinnovation.org/event/leadership-committee-2025/
URL:https://www.serviceinnovation.org/event/leadership-committee-2025/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/2025-Leadership-Committee.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Leadership Committee 2025 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251209T090000
DTEND;TZID=America/Los_Angeles:20251209T100000
DTSTAMP:20251118T171453Z
CREATED:20251117T193651Z
LAST-MODIFIED:20251118T171453Z
UID:29603-1765270800-1765274400@www.serviceinnovation.org
SUMMARY:KCS Aligned Vendor Series: Foundations for Achieving AI-Driven Support & Knowledge Excellence
DESCRIPTION:Open to the public. Join Michelle Stumpf, Head of Knowledge Management at Celonis and Brian Corcoran, Regional Sales Manager & Global Support SME at SearchUnify as they unpack the foundational elements needed to set your organization up for success before entering the Autonomous Era of Customer Support. Full description: https://www.serviceinnovation.org/event/kcs-aligned-vendor-series-foundations-for-achieving-ai-driven-support-knowledge-exellence/
URL:https://www.serviceinnovation.org/event/kcs-aligned-vendor-series-foundations-for-achieving-ai-driven-support-knowledge-exellence/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/11/GrazittiDec2025.png
LOCATION:https://us02web.zoom.us/j/82722250199?pwd=yvPg4luwVqd5joj2XufkbzHjcsFewf.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Aligned Vendor Series: Foundations for Achieving AI-Driven Support & Knowledge Excellence starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251211T080000
DTEND;TZID=America/Los_Angeles:20251211T090000
DTSTAMP:20251210T193015Z
CREATED:20250827T183549Z
LAST-MODIFIED:20251210T193015Z
UID:27968-1765440000-1765443600@www.serviceinnovation.org
SUMMARY:2025 Year in Review
DESCRIPTION:Open to the public. Join Consortium staff as they provide an overview of the recent work of the Members of the Consortium. Full description: https://www.serviceinnovation.org/event/2025-year-in-review/
URL:https://www.serviceinnovation.org/event/2025-year-in-review/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/2025-year-in-review.png
LOCATION:https://us02web.zoom.us/j/89885738603?pwd=LN4UAAWlBtKkwtsvTbHIhSSWUwj1Ro.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:2025 Year in Review starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251217T090000
DTEND;TZID=America/Los_Angeles:20251217T100000
DTSTAMP:20260114T221746Z
CREATED:20251014T174440Z
LAST-MODIFIED:20260114T221746Z
UID:28489-1765962000-1765965600@www.serviceinnovation.org
SUMMARY:Agentic AI Series: Data Science Essentials for AI-Driven Knowledge
DESCRIPTION:Get grounded in the data science fundamentals that make AI-powered knowledge work. Full description: https://www.serviceinnovation.org/event/agentic-ai-series-data-science-essentials-for-ai-driven-knowledge/
URL:https://www.serviceinnovation.org/event/agentic-ai-series-data-science-essentials-for-ai-driven-knowledge/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/10/Agentic-AI-Series-Session-2.png
LOCATION:https://us02web.zoom.us/j/81655244671?pwd=ESivGt4FnLBNwQ5RaPMAOac0BFhIhT.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Agentic AI Series: Data Science Essentials for AI-Driven Knowledge starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260114T090000
DTEND;TZID=America/Los_Angeles:20260114T100000
DTSTAMP:20260114T221904Z
CREATED:20251014T174433Z
LAST-MODIFIED:20260114T221904Z
UID:28494-1768381200-1768384800@www.serviceinnovation.org
SUMMARY:Agentic AI Series: Enabling AI Agents with KCS and Intelligent Swarming
DESCRIPTION:Open to Consortium Members only. Understand the process behind capturing and curating content that can be used with AI agents. Full description: https://www.serviceinnovation.org/event/agentic-ai-series-enabling-ai-agents-with-kcs-and-intelligent-swarming/
URL:https://www.serviceinnovation.org/event/agentic-ai-series-enabling-ai-agents-with-kcs-and-intelligent-swarming/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/10/Agentic-AI-Series-Session-3.png
LOCATION:https://us02web.zoom.us/j/89917754423?pwd=QL1pmQaAFQ00vY4Q7hbL5vJWyFWaRS.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Agentic AI Series: Enabling AI Agents with KCS and Intelligent Swarming starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260210T080000
DTEND;TZID=America/Los_Angeles:20260210T090000
DTSTAMP:20260116T165816Z
CREATED:20251210T231103Z
LAST-MODIFIED:20260116T165816Z
UID:30273-1770710400-1770714000@www.serviceinnovation.org
SUMMARY:Set Up For Success: Leverage Consortium Resources to Strengthen Customer Engagement
DESCRIPTION:Open to the public. Kick off your 2026 with an action plan for engaging the Consortium and its resources. Full description: https://www.serviceinnovation.org/event/set-up-for-success-leverage-consortium-resources-to-strengthen-customer-engagement/
URL:https://www.serviceinnovation.org/event/set-up-for-success-leverage-consortium-resources-to-strengthen-customer-engagement/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/Setup-Success-Feb-10.png
LOCATION:https://us02web.zoom.us/j/82625526460?pwd=UnG7nEkm2Petz5CXLMArJvq82kR9Nb.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Set Up For Success: Leverage Consortium Resources to Strengthen Customer Engagement starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260212T080000
DTEND;TZID=America/Los_Angeles:20260212T090000
DTSTAMP:20260206T194719Z
CREATED:20260113T185950Z
LAST-MODIFIED:20260206T194719Z
UID:30727-1770883200-1770886800@www.serviceinnovation.org
SUMMARY:Member Meetup: Agentic Pilots & Gap Analysis at Ping Identity
DESCRIPTION:Exclusive for Consortium Members: learn how Ping Identity is testing Glean to automate problem management and Knowledge Domain Analysis. Full description: https://www.serviceinnovation.org/event/member-meetup-agentic-pilots-gap-analysis-at-ping-identity/
URL:https://www.serviceinnovation.org/event/member-meetup-agentic-pilots-gap-analysis-at-ping-identity/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/01/Member-Meetup-Ping.png
LOCATION:https://us02web.zoom.us/j/86098325970?pwd=Vo0DYngDtarCem82LamSYJbzBC8liS.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Member Meetup: Agentic Pilots & Gap Analysis at Ping Identity starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260224T090000
DTEND;TZID=Europe/London:20260225T160000
DTSTAMP:20260217T162437Z
CREATED:20251015T184333Z
LAST-MODIFIED:20260217T162437Z
UID:28551-1771923600-1772035200@www.serviceinnovation.org
SUMMARY:The Evolution of the Evolve Loop
DESCRIPTION:Open to Consortium Members only. An in-person meeting in London to discuss Evolve Loop practices. Full description: https://www.serviceinnovation.org/event/the-evolution-of-the-evolve-loop/
URL:https://www.serviceinnovation.org/event/the-evolution-of-the-evolve-loop/
LOCATION:ConnectWise\, Earl Place\, 15 Appold St\, London\, EC2A 2DL\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/10/evolution-evolve-loop.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The Evolution of the Evolve Loop starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260324T080000
DTEND;TZID=America/Los_Angeles:20260325T110000
DTSTAMP:20260324T184145Z
CREATED:20260220T182339Z
LAST-MODIFIED:20260324T184145Z
UID:31439-1774339200-1774436400@www.serviceinnovation.org
SUMMARY:Organizational Change & Emerging Roles
DESCRIPTION:Open to Consortium Members only. How do we redesign our organizations as expectations and opportunities shift? What roles and skills are required now? Full description: https://www.serviceinnovation.org/event/organizational-change-emerging-roles/
URL:https://www.serviceinnovation.org/event/organizational-change-emerging-roles/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/02/Change-and-Roles.png
LOCATION:https://us02web.zoom.us/j/83192519542?pwd=FaCMHJJvUcpAS1sFFQ6k9w0CVfhJjQ.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Organizational Change & Emerging Roles starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260409T080000
DTEND;TZID=America/Los_Angeles:20260409T090000
DTSTAMP:20260331T162116Z
CREATED:20260310T023755Z
LAST-MODIFIED:20260331T162116Z
UID:31618-1775721600-1775725200@www.serviceinnovation.org
SUMMARY:KCS in Action: Building KCS at Scale in a University IT Department
DESCRIPTION:Open to the public. Hear how the University of Copenhagen is communicating the success of their KCS program. Full description: https://www.serviceinnovation.org/event/kcs-at-scale-university-it/
URL:https://www.serviceinnovation.org/event/kcs-at-scale-university-it/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/03/Copenhagen.png
LOCATION:https://us02web.zoom.us/j/84368915778?pwd=a3t4bQ8aUuaMwutsZ2aMjgFeDEm8Mv.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Building KCS at Scale in a University IT Department starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260414T100000
DTEND;TZID=America/Los_Angeles:20260414T110000
DTSTAMP:20260402T152502Z
CREATED:20260319T231511Z
LAST-MODIFIED:20260402T152502Z
UID:31760-1776160800-1776164400@www.serviceinnovation.org
SUMMARY:AI-Ready Knowledge Ecosystems
DESCRIPTION:Open to Consortium Members only. Join fellow Members to discuss how AI systems reconcile conflicting versions of truth across repositories. Full description: https://www.serviceinnovation.org/event/ai-ready-knowledge-ecosystems/
URL:https://www.serviceinnovation.org/event/ai-ready-knowledge-ecosystems/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/03/Member-Meetup-Knowledge-Ecosystems-1.png
LOCATION:https://us02web.zoom.us/j/82483646315?pwd=p6kvRNUAUmcJdrJdKgNFG4aYDlFlab.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:AI-Ready Knowledge Ecosystems starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20260428T090000
DTEND;TZID=America/Phoenix:20260430T170000
DTSTAMP:20260511T204404Z
CREATED:20251022T181549Z
LAST-MODIFIED:20260511T204404Z
UID:28650-1777366800-1777568400@www.serviceinnovation.org
SUMMARY:Service Innovation Summit 2026
DESCRIPTION:Open to the public. The premier conference for people shaping the future of customer engagement. Full description: https://www.serviceinnovation.org/event/annual-summit-2026/
URL:https://www.serviceinnovation.org/event/annual-summit-2026/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/10/2026-featured-light-scaled.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Service Innovation Summit 2026 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260513T080000
DTEND;TZID=America/Los_Angeles:20260513T090000
DTSTAMP:20260414T210101Z
CREATED:20260203T000947Z
LAST-MODIFIED:20260414T210101Z
UID:31119-1778659200-1778662800@www.serviceinnovation.org
SUMMARY:Service Innovation Summit 2026 Recap
DESCRIPTION:Open to the public. Join us for a recap of the 2026 Summit and hear an update on the great work Consortium Members presented there. Full description: https://www.serviceinnovation.org/event/service-innovation-summit-2026-recap/
URL:https://www.serviceinnovation.org/event/service-innovation-summit-2026-recap/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/02/Summit26-Recap-1.png
LOCATION:https://us02web.zoom.us/j/87048218384?pwd=GZWlRFjjJbw028GGzMAANLpnar4XwB.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Service Innovation Summit 2026 Recap starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260514T090000
DTEND;TZID=America/Los_Angeles:20260514T100000
DTSTAMP:20260427T213352Z
CREATED:20260427T211843Z
LAST-MODIFIED:20260427T213352Z
UID:32576-1778749200-1778752800@www.serviceinnovation.org
SUMMARY:The Importance of a Coherent Organization - Summit Follow Up
DESCRIPTION:Open to Consortium Members only.  A deep dive into the importance of a coherent organization. Full description: https://www.serviceinnovation.org/event/the-importance-of-a-coherent-organization-summit-follow-up/
URL:https://www.serviceinnovation.org/event/the-importance-of-a-coherent-organization-summit-follow-up/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/04/Coherent-Org-Summit-Follow-Up.png
LOCATION:https://us02web.zoom.us/j/89225283824?pwd=cM1Ikbwyqoj5CZM7Vg8NcPOB09fIEc.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The Importance of a Coherent Organization - Summit Follow Up starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260520T080000
DTEND;TZID=America/Los_Angeles:20260520T090000
DTSTAMP:20260512T174805Z
CREATED:20260406T201240Z
LAST-MODIFIED:20260512T174805Z
UID:32072-1779264000-1779267600@www.serviceinnovation.org
SUMMARY:The Next Era of KCS: Understanding Why So AI Can Help with How
DESCRIPTION:Open to the public. First look at the next era for KCS: the most reliable foundation for both human-assisted and automated customer engagement. Full description: https://www.serviceinnovation.org/event/the-next-era-of-kcs/
URL:https://www.serviceinnovation.org/event/the-next-era-of-kcs/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/05/KCS-SUCCESS.png
LOCATION:https://us02web.zoom.us/j/88641527027?pwd=pifnVzpBNok3en6FbKlFiAxdxAubjY.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The Next Era of KCS: Understanding Why So AI Can Help with How starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260602T080000
DTEND;TZID=America/Los_Angeles:20260602T090000
DTSTAMP:20260401T165513Z
CREATED:20260331T162025Z
LAST-MODIFIED:20260401T165513Z
UID:31943-1780387200-1780390800@www.serviceinnovation.org
SUMMARY:KCS in Action: AI-Supported Knowledge Management at G+D
DESCRIPTION:Open to the public. Hear how Giesecke+Devrient solved 's holistic approach to AI and knowledge management. Full description: https://www.serviceinnovation.org/event/kcs-in-action-ai-km-gd/
URL:https://www.serviceinnovation.org/event/kcs-in-action-ai-km-gd/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/04/GD.png
LOCATION:https://us02web.zoom.us/j/82631744217?pwd=w0bl6BNKLpclgcy1jVOtsWl8Qp0hJI.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: AI-Supported Knowledge Management at G+D starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260604T090000
DTEND;TZID=America/Los_Angeles:20260604T100000
DTSTAMP:20260515T184559Z
CREATED:20260515T183234Z
LAST-MODIFIED:20260515T184559Z
UID:33147-1780563600-1780567200@www.serviceinnovation.org
SUMMARY:Coherent Organizations: AI Bot Demo
DESCRIPTION:Open to Consortium Members only. Join Brad Smith of Vector Business Navigation for a continuation of the conversation started at Summit 2026. Full description: https://www.serviceinnovation.org/event/coherent-organizations-ai-bot-demo/
URL:https://www.serviceinnovation.org/event/coherent-organizations-ai-bot-demo/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/05/Coherent-AI-Bot.png
LOCATION:https://us02web.zoom.us/j/87341119596?pwd=RCn6Tx226KsnmpSFraEsrVbqesJkIP.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Coherent Organizations: AI Bot Demo starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260609T090000
DTEND;TZID=America/New_York:20260610T160000
DTSTAMP:20260604T194759Z
CREATED:20260302T220818Z
LAST-MODIFIED:20260604T194759Z
UID:31519-1780995600-1781107200@www.serviceinnovation.org
SUMMARY:Knowledge with AI\, Knowledge from AI\, Knowledge for AI
DESCRIPTION:Open to Consortium Members only. Join us in Raleigh, NC to hear about the latest AI implementations by Members, and to help evolve AI guidance. Full description: https://www.serviceinnovation.org/event/knowledge-with-ai-knowledge-from-ai-knowledge-for-ai/
URL:https://www.serviceinnovation.org/event/knowledge-with-ai-knowledge-from-ai-knowledge-for-ai/
LOCATION:Red Hat\, 100 E Davie St\,\, Raleigh\, North Carolina\, 27601\, United States
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/03/Knowledge-withfromfor-AI.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Knowledge with AI, Knowledge from AI, Knowledge for AI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260709T090000
DTEND;TZID=America/Los_Angeles:20260709T100000
DTSTAMP:20260707T191115Z
CREATED:20260515T184008Z
LAST-MODIFIED:20260707T191115Z
UID:33152-1783587600-1783591200@www.serviceinnovation.org
SUMMARY:Coherent Organizations: How to Shift the Field
DESCRIPTION:Exclusive for Consortium Members. A brainstorming session hosted by Brad Smith of Vector Business Navigation. Full description: https://www.serviceinnovation.org/event/coherent-organizations-how-to-shift-the-field/
URL:https://www.serviceinnovation.org/event/coherent-organizations-how-to-shift-the-field/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/05/Coherent-Summit-Follow-Up-shift.png
LOCATION:https://us02web.zoom.us/j/82317502820?pwd=i8DgqkeaEt3TVC5bg1zHmzdCSP5euN.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Coherent Organizations: How to Shift the Field starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260722T080000
DTEND;TZID=America/Los_Angeles:20260722T090000
DTSTAMP:20260626T203557Z
CREATED:20260626T202814Z
LAST-MODIFIED:20260626T203557Z
UID:33547-1784707200-1784710800@www.serviceinnovation.org
SUMMARY:Member Meetup: The Self-Service Journey at Ping Identity
DESCRIPTION:Exclusive for Consortium Members. Learn how a more holistic view of self-service can help demonstrate value, identify opportunities for improvement, and prepare for an AI-enabled future. Full description: https://www.serviceinnovation.org/event/member-meetup-the-self-service-journey-at-ping-identity/
URL:https://www.serviceinnovation.org/event/member-meetup-the-self-service-journey-at-ping-identity/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/06/Member-Meetup-Ping.png
LOCATION:https://us02web.zoom.us/j/87234260949?pwd=LTwM7vkPr33QJNqnQXhlfkq9pnFxp1.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Member Meetup: The Self-Service Journey at Ping Identity starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260812T090000
DTEND;TZID=America/Los_Angeles:20260812T100000
DTSTAMP:20260707T190940Z
CREATED:20260707T184200Z
LAST-MODIFIED:20260707T190940Z
UID:33647-1786525200-1786528800@www.serviceinnovation.org
SUMMARY:Summit Encore: Right Channel\, Right Time at Smarsh
DESCRIPTION:Exclusive for Consortium Members. Learn how Smarsh combined decision-driven design and AI-powered assistance to reduce friction, improve resolution times, and deliver a smarter, more intuitive experience. Full description: https://www.serviceinnovation.org/event/summit-encore-right-channel-right-time-at-smarsh/
URL:https://www.serviceinnovation.org/event/summit-encore-right-channel-right-time-at-smarsh/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/07/Summit-Encore-Smarsh.png
LOCATION:https://us02web.zoom.us/j/88325255770?pwd=7DUFR3YqsHdx8FVvflZ8KEaDIn2Z8C.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Summit Encore: Right Channel, Right Time at Smarsh starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260922T080000
DTEND;TZID=America/Los_Angeles:20260923T110000
DTSTAMP:20260723T150018Z
CREATED:20260331T033551Z
LAST-MODIFIED:20260723T150018Z
UID:31929-1790064000-1790161200@www.serviceinnovation.org
SUMMARY:Executive Symposium 2026
DESCRIPTION:Exclusive for invited Consortium Members only. Save the date to explore how the value of service and support continues to shift toward knowledge curation and collaboration. Full description: https://www.serviceinnovation.org/event/executive-symposium-2026/
URL:https://www.serviceinnovation.org/event/executive-symposium-2026/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/03/2026-Exec-Summit.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Executive Symposium 2026 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260930T080000
DTEND;TZID=America/Los_Angeles:20260930T113000
DTSTAMP:20261001T013011Z
CREATED:20260512T204336Z
LAST-MODIFIED:20261001T013011Z
UID:32996-1790755200-1790767800@www.serviceinnovation.org
SUMMARY:Support as the Company Value Engine: Measuring What Matters
DESCRIPTION:Free for Members. It's time for leaders to reposition their department as a revenue and trust engine. Full description: https://www.serviceinnovation.org/event/support-as-the-value-engine-measuring-what-matters/
URL:https://www.serviceinnovation.org/event/support-as-the-value-engine-measuring-what-matters/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/05/MCV-2026-1.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Support as the Company Value Engine: Measuring What Matters starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261008T080000
DTEND;TZID=America/Los_Angeles:20261008T090000
DTSTAMP:20260825T225849Z
CREATED:20260709T220101Z
LAST-MODIFIED:20260825T225849Z
UID:33672-1791446400-1791450000@www.serviceinnovation.org
SUMMARY:KCS in Action: Scaling KCS & AI Through Transformation
DESCRIPTION:Hear from Global Payments x Worldpay about their ten years of KCS experience through acquisitions, integrations, and AI experimentations. Full description: https://www.serviceinnovation.org/event/kcs-in-action-worldpay/
URL:https://www.serviceinnovation.org/event/kcs-in-action-worldpay/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/07/worldpay-oct8.png
LOCATION:https://us02web.zoom.us/j/82397676547?pwd=ibj1UsvH5YWXDJhaODHXZs2FVM1aex.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Scaling KCS & AI Through Transformation starts in 10 minutes.
END:VALARM
END:VEVENT
END:VCALENDAR