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BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
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DTSTART:20230312T080000
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20231019T080000
DTEND;TZID=America/Los_Angeles:20231019T100000
DTSTAMP:20231016T172823Z
CREATED:20230717T184535Z
LAST-MODIFIED:20231016T172823Z
UID:15370-1697702400-1697709600@www.serviceinnovation.org
SUMMARY:KCS Roundtables
DESCRIPTION:Open to the public. Join us for small group discussions facilitated by experienced practitioners. Full description: https://www.serviceinnovation.org/event/kcs-roundtables/
URL:https://www.serviceinnovation.org/event/kcs-roundtables/
LOCATION:https://us02web.zoom.us/j/83051426635?pwd=a2JpM05nZWN5NHlQTENBQVpEUzFRZz09
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/07/KCS-Roundtables-Oct-2023.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Roundtables starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Berlin:20231101T090000
DTEND;TZID=Europe/Berlin:20231102T160000
DTSTAMP:20231019T204942Z
CREATED:20230825T181507Z
LAST-MODIFIED:20231019T204942Z
UID:15752-1698829200-1698940800@www.serviceinnovation.org
SUMMARY:In Person: Knowledge-Sharing for Success
DESCRIPTION:Open to Consortium Members only. Join us in Hannover to discuss challenges and opportunities of knowledge sharing in European organizations. Full description: https://www.serviceinnovation.org/event/knowledge-sharing-for-success/
URL:https://www.serviceinnovation.org/event/knowledge-sharing-for-success/
LOCATION:pro accessio – Hannover\, Vahrenwalder Str. 269A\, Hannover\, 30179\, Germany
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/08/hannover-meeting.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:In Person: Knowledge-Sharing for Success starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20231109T080000
DTEND;TZID=America/Los_Angeles:20231109T090000
DTSTAMP:20231106T174422Z
CREATED:20230921T143546Z
LAST-MODIFIED:20231106T174422Z
UID:16297-1699516800-1699520400@www.serviceinnovation.org
SUMMARY:KCS in Action: GenAI for KCS
DESCRIPTION:Open to the public. David Kay from DB Kay and Associates demonstrates over a dozen ways that GenAI can make KCS quicker and easier. Full description: https://www.serviceinnovation.org/event/gen-ai-for-kcs/
URL:https://www.serviceinnovation.org/event/gen-ai-for-kcs/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/09/GenAI-for-KCS-1.png
LOCATION:https://us02web.zoom.us/j/83063965706?pwd=eVB4VTZXUTlJNk1XOXN4YkM4alN2dz09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: GenAI for KCS starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20231114T080000
DTEND;TZID=America/Los_Angeles:20231114T090000
DTSTAMP:20231015T180859Z
CREATED:20231013T210506Z
LAST-MODIFIED:20231015T180859Z
UID:16846-1699948800-1699952400@www.serviceinnovation.org
SUMMARY:KCS Beyond Support & Services
DESCRIPTION:Open to Consortium Members only. Hear how Members at Oracle are implementing KCS in a pre-sales environment. Full description: https://www.serviceinnovation.org/event/kcs-beyond-support-and-services/
URL:https://www.serviceinnovation.org/event/kcs-beyond-support-and-services/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/10/KCS-Beyond-Support-Services_featured_image.png
LOCATION:https://us02web.zoom.us/j/87504746068?pwd=UlFEdDZuVHVrVWN0MHFMZFZPQkRzUT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Beyond Support & Services starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20231212T080000
DTEND;TZID=America/Los_Angeles:20231212T090000
DTSTAMP:20231006T213542Z
CREATED:20230612T193738Z
LAST-MODIFIED:20231006T213542Z
UID:14983-1702368000-1702371600@www.serviceinnovation.org
SUMMARY:2023 Year in Review
DESCRIPTION:Open to the public. Join Consortium staff as they provide an overview of the 2023 work of the Members of the Consortium for Service Innovation. Full description: https://www.serviceinnovation.org/event/2023-year-in-review/
URL:https://www.serviceinnovation.org/event/2023-year-in-review/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/2023-Year-in-Review.png
LOCATION:https://us02web.zoom.us/j/82177618237?pwd=UlU4cGxjMEp2YzRMNzZaNEVyNElxUT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:2023 Year in Review starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240110T050000
DTEND;TZID=America/Los_Angeles:20240110T060000
DTSTAMP:20231107T174334Z
CREATED:20231031T110629Z
LAST-MODIFIED:20231107T174334Z
UID:17140-1704862800-1704866400@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Getting Executive Buy-In
DESCRIPTION:For Consortium Members only. Full description: https://www.serviceinnovation.org/event/consortium-conversation/
URL:https://www.serviceinnovation.org/event/consortium-conversation/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/10/EU-timed-Consortium-Convo.png
LOCATION:https://us02web.zoom.us/j/83436967350?pwd=SkxFUVlpWlNDUXpxMkY0YmZqaVVPdz09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Getting Executive Buy-In starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240117T080000
DTEND;TZID=America/Los_Angeles:20240118T120000
DTSTAMP:20240110T184329Z
CREATED:20230922T201523Z
LAST-MODIFIED:20240110T184329Z
UID:16396-1705478400-1705579200@www.serviceinnovation.org
SUMMARY:Team Meeting: The Intersection of ML-LLM-AI and KCS
DESCRIPTION:Open to Consortium Members only. Save the date for an exploration of the intersection of machine learning, large language models, artificial intelligence, and Knowledge-Centered Service. Full description: https://www.serviceinnovation.org/event/intersection-of-ml-llm-ai-kcs/
URL:https://www.serviceinnovation.org/event/intersection-of-ml-llm-ai-kcs/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/09/ml-kcs.png
LOCATION:https://us02web.zoom.us/j/89274392562?pwd=TTRINmprZ054R0pFT094cGcvOUpWUT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Team Meeting: The Intersection of ML-LLM-AI and KCS starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240125T080000
DTEND;TZID=America/Los_Angeles:20240125T090000
DTSTAMP:20231222T171057Z
CREATED:20231116T204138Z
LAST-MODIFIED:20231222T171057Z
UID:17414-1706169600-1706173200@www.serviceinnovation.org
SUMMARY:Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights
DESCRIPTION:Open to the public. GenAI is unlocking new opportunities to ensure quality content in both the Solve and the Evolve Loop. Full description: https://www.serviceinnovation.org/event/shift-from-knowledge-creation-to-curation-with-large-language-models-llms-and-actionable-insights/
URL:https://www.serviceinnovation.org/event/shift-from-knowledge-creation-to-curation-with-large-language-models-llms-and-actionable-insights/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/11/SearchUnify-Jan-2024.png
LOCATION:https://us02web.zoom.us/j/88409440885?pwd=QmJEVklhSEJXa0dDUXYrTXJkVnlHUT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240220T080000
DTEND;TZID=America/Los_Angeles:20240220T090000
DTSTAMP:20231213T192832Z
CREATED:20230922T173911Z
LAST-MODIFIED:20231213T192832Z
UID:16374-1708416000-1708419600@www.serviceinnovation.org
SUMMARY:Measuring Community Success
DESCRIPTION:Join us for an expert presentation on good, better, and best approaches for measuring Community success. Full description: https://www.serviceinnovation.org/event/measuring-community-success/
URL:https://www.serviceinnovation.org/event/measuring-community-success/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/09/Measuring-Community-Success-1.png
LOCATION:https://us02web.zoom.us/j/86156263514?pwd=N0o1Z1UzMVNsQjFQL0lEV1hIZWZIUT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Measuring Community Success starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240227T080000
DTEND;TZID=America/Los_Angeles:20240227T090000
DTSTAMP:20240214T165906Z
CREATED:20240130T172029Z
LAST-MODIFIED:20240214T165906Z
UID:18910-1709020800-1709024400@www.serviceinnovation.org
SUMMARY:Leveraging AI for Content Creation and Storytelling
DESCRIPTION:Open to the Public. A discussion and preview of AI-powered content creation and visualizations. Full description: https://www.serviceinnovation.org/event/leveraging-ai-for-content-creation-and-storytelling/
URL:https://www.serviceinnovation.org/event/leveraging-ai-for-content-creation-and-storytelling/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/01/AI-content-storytelling.png
LOCATION:https://us02web.zoom.us/j/83213878167?pwd=Q2JxWmJiaHBPMGU4SVp6RUgzZjMrZz09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Leveraging AI for Content Creation and Storytelling starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240305T080000
DTEND;TZID=America/Los_Angeles:20240305T090000
DTSTAMP:20240221T011256Z
CREATED:20231212T044039Z
LAST-MODIFIED:20240221T011256Z
UID:17734-1709625600-1709629200@www.serviceinnovation.org
SUMMARY:Understanding Conversation Design
DESCRIPTION:Open to the public. Learn essential skills and team strategies for bots and AI from experts at Zendesk. Full description: https://www.serviceinnovation.org/event/understanding-conversation-design/
URL:https://www.serviceinnovation.org/event/understanding-conversation-design/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/conversation-design-1.png
LOCATION:https://us02web.zoom.us/j/86134869444?pwd=N21CZU5SZVZ5aEpvWVdMKzhUV1hBZz09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Understanding Conversation Design starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240306T080000
DTEND;TZID=America/Los_Angeles:20240307T120000
DTSTAMP:20240222T180132Z
CREATED:20240122T234818Z
LAST-MODIFIED:20240222T180132Z
UID:18720-1709712000-1709812800@www.serviceinnovation.org
SUMMARY:Team Meeting: Building a Culture of Coaching
DESCRIPTION:Open to Consortium Members only. Let's define what a culture of coaching might look like, and explore implications for adaptive organizations. Full description: https://www.serviceinnovation.org/event/building-culture-of-coaching/
URL:https://www.serviceinnovation.org/event/building-culture-of-coaching/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/01/Culture-of-Coaching.png
LOCATION:https://us02web.zoom.us/j/83845247726?pwd=UU5FSmlRbmgwQlZKbEk1Q2lFWUxlUT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Team Meeting: Building a Culture of Coaching starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240320T080000
DTEND;TZID=America/Los_Angeles:20240320T090000
DTSTAMP:20240320T045236Z
CREATED:20231211T211716Z
LAST-MODIFIED:20240320T045236Z
UID:17725-1710921600-1710925200@www.serviceinnovation.org
SUMMARY:Designing KCS for Your Organization
DESCRIPTION:Open to the public. Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization! Full description: https://www.serviceinnovation.org/event/designing-kcs-for-your-organization/
URL:https://www.serviceinnovation.org/event/designing-kcs-for-your-organization/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/KCS-Transformation-Design-for-your-org.png
LOCATION:https://us02web.zoom.us/j/81058370001?pwd=YUc5MmZidmo3THBYWXpXSGk1VG1tdz09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Designing KCS for Your Organization starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240409T090000
DTEND;TZID=America/Chicago:20240411T120000
DTSTAMP:20240402T160903Z
CREATED:20230817T183804Z
LAST-MODIFIED:20240402T160903Z
UID:15671-1712653200-1712836800@www.serviceinnovation.org
SUMMARY:Member Summit 2024
DESCRIPTION:Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing. Full description: https://www.serviceinnovation.org/event/member-summit-2024/
URL:https://www.serviceinnovation.org/event/member-summit-2024/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/MemberSummit2024.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Member Summit 2024 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240424T080000
DTEND;TZID=America/Los_Angeles:20240424T090000
DTSTAMP:20231212T045540Z
CREATED:20231212T044837Z
LAST-MODIFIED:20231212T045540Z
UID:17740-1713945600-1713949200@www.serviceinnovation.org
SUMMARY:Member Summit Recap
DESCRIPTION:Open to the public. Join us for a summary of the 2024 Member Summit. Full description: https://www.serviceinnovation.org/event/member-summit-recap-2024/
URL:https://www.serviceinnovation.org/event/member-summit-recap-2024/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/Member-Summit-2024-Recap.png
LOCATION:https://us02web.zoom.us/j/84502502162?pwd=MmhUTThKNmIxTk5JanZhQjNwdStzQT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Member Summit Recap starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240502T080000
DTEND;TZID=America/Los_Angeles:20240502T090000
DTSTAMP:20240319T230421Z
CREATED:20240213T210757Z
LAST-MODIFIED:20240319T230421Z
UID:19066-1714636800-1714640400@www.serviceinnovation.org
SUMMARY:KCS for Engineers + Middle Management Buy-In
DESCRIPTION:Open to Consortium Members only. Hear how Calix is approaching a KCS implementation with their engineering team. Full description: https://www.serviceinnovation.org/event/kcs-for-engineers-middle-management-buy-in-calix/
URL:https://www.serviceinnovation.org/event/kcs-for-engineers-middle-management-buy-in-calix/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/02/CalixCC.png
LOCATION:https://us02web.zoom.us/j/88540380479?pwd=VXlndGdxQXhjdWo3aStoSmVPQW9Fdz09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS for Engineers + Middle Management Buy-In starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240503T080000
DTEND;TZID=America/Los_Angeles:20240503T090000
DTSTAMP:20240426T183554Z
CREATED:20240426T182910Z
LAST-MODIFIED:20240426T183554Z
UID:20524-1714723200-1714726800@www.serviceinnovation.org
SUMMARY:Consortium Office Hours: Membership Navigator
DESCRIPTION:Open to Consortium Members only. Help us help you help more Members! Full description: https://www.serviceinnovation.org/event/consortium-office-hours-membership-navigator/
URL:https://www.serviceinnovation.org/event/consortium-office-hours-membership-navigator/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/04/May-Office-Hours.png
LOCATION:https://us02web.zoom.us/j/87136919922?pwd=NnRIK1RMYndSTjdFc3Vsak8yMnVNUT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Office Hours: Membership Navigator starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240508T080000
DTEND;TZID=America/Los_Angeles:20240508T090000
DTSTAMP:20240229T034602Z
CREATED:20240229T033430Z
LAST-MODIFIED:20240229T034602Z
UID:19501-1715155200-1715158800@www.serviceinnovation.org
SUMMARY:A Scrappy-But-Measurable KCS Workflow in Slack
DESCRIPTION:Open to the public. As a relentlessly resourceful support leader, Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools. Full description: https://www.serviceinnovation.org/event/a-scrappy-but-measurable-kcs-workflow-in-slack/
URL:https://www.serviceinnovation.org/event/a-scrappy-but-measurable-kcs-workflow-in-slack/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/KCS-Workflow-in-Slack.png
LOCATION:https://us02web.zoom.us/j/82268478264?pwd=U2k1bjVFYmIzTVh1ajFUcEtVTTFVZz09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:A Scrappy-But-Measurable KCS Workflow in Slack starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240613T080000
DTEND;TZID=America/Los_Angeles:20240613T090000
DTSTAMP:20240613T142918Z
CREATED:20240318T221453Z
LAST-MODIFIED:20240613T142918Z
UID:19819-1718265600-1718269200@www.serviceinnovation.org
SUMMARY:KCS Transformation Series: Adopt in Waves
DESCRIPTION:Open to the Public.  KCS Transformation Series - Join us to discuss making Waves! Full description: https://www.serviceinnovation.org/event/kcs-transformation-series-adopt-in-waves/
URL:https://www.serviceinnovation.org/event/kcs-transformation-series-adopt-in-waves/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/03/KCS-Transformation-Adopt-in-Waves.png
LOCATION:https://us02web.zoom.us/j/82527512055?pwd=QVJtclc2a0hVaE5GODdJWVZrVmM0QT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Transformation Series: Adopt in Waves starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240620T080000
DTEND;TZID=America/Los_Angeles:20240620T090000
DTSTAMP:20240326T164616Z
CREATED:20240326T164251Z
LAST-MODIFIED:20240326T164616Z
UID:19998-1718870400-1718874000@www.serviceinnovation.org
SUMMARY:Faster\, Easier\, Better: Coaching Enablement via your Knowledge Base
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/faster-easier-better-coaching-enablement-via-your-knowledge-base/
URL:https://www.serviceinnovation.org/event/faster-easier-better-coaching-enablement-via-your-knowledge-base/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/03/RightAnswers2024-Coaching.png
LOCATION:https://us02web.zoom.us/j/84122989366?pwd=UjhtcXZQK09PWnlrU215OVV3cno2QT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Faster, Easier, Better: Coaching Enablement via your Knowledge Base starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240625T080000
DTEND;TZID=America/Los_Angeles:20240626T120000
DTSTAMP:20240621T165226Z
CREATED:20240325T162820Z
LAST-MODIFIED:20240621T165226Z
UID:19985-1719302400-1719403200@www.serviceinnovation.org
SUMMARY:Team Meeting: Thoughtful and Strategic Automation
DESCRIPTION:Open to Consortium Members only. Let's explore a scalable and sustainable model to carry us forward through many types of technology changes! Full description: https://www.serviceinnovation.org/event/team-meeting-thoughtful-and-strategic-automation/
URL:https://www.serviceinnovation.org/event/team-meeting-thoughtful-and-strategic-automation/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/03/Thoughtful-and-Strategic-Automation.png
LOCATION:https://us02web.zoom.us/j/82495242496?pwd=dnRNRGZrTHMvbW1lTW5lcUhuNFFyQT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Team Meeting: Thoughtful and Strategic Automation starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240628T080000
DTEND;TZID=America/Los_Angeles:20240628T090000
DTSTAMP:20240627T002701Z
CREATED:20240517T195319Z
LAST-MODIFIED:20240627T002701Z
UID:20708-1719561600-1719565200@www.serviceinnovation.org
SUMMARY:Consortium Office Hours:                Mid-Year Review
DESCRIPTION:Open to Consortium Members only. Bring your questions and hear what fellow Members have been up to. Full description: https://www.serviceinnovation.org/event/consortium-office-hours-mid-summer-topics/
URL:https://www.serviceinnovation.org/event/consortium-office-hours-mid-summer-topics/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/05/Summertime-Office-Hours-1.png
LOCATION:https://us02web.zoom.us/j/88674217404?pwd=S3BIZWdJUFgxdzlqdE4rRWIzd3RLdz09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Office Hours:                Mid-Year Review starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240710T080000
DTEND;TZID=America/Los_Angeles:20240710T090000
DTSTAMP:20240624T163546Z
CREATED:20240620T203625Z
LAST-MODIFIED:20240624T163546Z
UID:21465-1720598400-1720602000@www.serviceinnovation.org
SUMMARY:Intelligent Swarming: Adopting in Waves at Autodesk
DESCRIPTION:Open to Consortium Members only. Hear how Autodesk has implemented Intelligent Swarming. Full description: https://www.serviceinnovation.org/event/intelligent-swarming-adopting-in-waves-at-autodesk/
URL:https://www.serviceinnovation.org/event/intelligent-swarming-adopting-in-waves-at-autodesk/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/06/IS2024.png
LOCATION:https://us02web.zoom.us/j/82604772245?pwd=UzhDRkTcm2OCR20RF9NZoDHe36efTR.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Intelligent Swarming: Adopting in Waves at Autodesk starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240820T080000
DTEND;TZID=America/Los_Angeles:20240820T090000
DTSTAMP:20240808T171059Z
CREATED:20240808T145859Z
LAST-MODIFIED:20240808T171059Z
UID:21950-1724140800-1724144400@www.serviceinnovation.org
SUMMARY:Automation for KCS Program Managers
DESCRIPTION:Open to Consortium Members only. Automation for the Program Management aspects of KCS. Full description: https://www.serviceinnovation.org/event/automation-for-kcs-program-managers/
URL:https://www.serviceinnovation.org/event/automation-for-kcs-program-managers/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/08/Automation-for-KCS-Program-Managers.png
LOCATION:https://us02web.zoom.us/j/83793930812?pwd=W38MiXgXf7R7tQ0JgnMpd3iKyoM2Pb.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Automation for KCS Program Managers starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240822T080000
DTEND;TZID=America/Los_Angeles:20240822T090000
DTSTAMP:20240723T142106Z
CREATED:20240723T141615Z
LAST-MODIFIED:20240723T142106Z
UID:21802-1724313600-1724317200@www.serviceinnovation.org
SUMMARY:The AI Landscape: Where We Are Now
DESCRIPTION:Open to the public. Taking a thoughtful approach to AI (in its many forms) for knowledge management and beyond. Full description: https://www.serviceinnovation.org/event/the-ai-landscape/
URL:https://www.serviceinnovation.org/event/the-ai-landscape/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/07/State-of-AI.png
LOCATION:https://us02web.zoom.us/j/83389129458?pwd=NUNg8uWS7is9VS09pbOMCBV1xa3IdD.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The AI Landscape: Where We Are Now starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240917T110000
DTEND;TZID=America/Los_Angeles:20240917T120000
DTSTAMP:20240906T032543Z
CREATED:20240716T223901Z
LAST-MODIFIED:20240906T032543Z
UID:21767-1726570800-1726574400@www.serviceinnovation.org
SUMMARY:Measuring Self-Service and Other Digital Channels
DESCRIPTION:Open to Consortium Members only. Catch up on the latest guidance from Consortium Members and help shape the next iteration of a popular resource! Full description: https://www.serviceinnovation.org/event/measuring-self-service-and-other-digital-channels/
URL:https://www.serviceinnovation.org/event/measuring-self-service-and-other-digital-channels/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/07/Measuring-Self-Service.png
LOCATION:https://us02web.zoom.us/j/85226059570?pwd=mewsviej33qunwvWMUJzImpKeNNP7g.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Measuring Self-Service and Other Digital Channels starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240919T080000
DTEND;TZID=America/Los_Angeles:20240919T090000
DTSTAMP:20240918T185721Z
CREATED:20240318T224812Z
LAST-MODIFIED:20240918T185721Z
UID:19828-1726732800-1726736400@www.serviceinnovation.org
SUMMARY:KCS Transformation Series: Build Proficiency
DESCRIPTION:Open to the public. KCS Transformation Series: Let's talk measures and Evolve Loop activities. Full description: https://www.serviceinnovation.org/event/kcs-transformation-series-build-proficiency/
URL:https://www.serviceinnovation.org/event/kcs-transformation-series-build-proficiency/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/KCS-Transformation-Build.png
LOCATION:https://us02web.zoom.us/j/82668718407?pwd=NU1iM2xTSTBPWUFDMTE2ZlZrS0ZiUT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Transformation Series: Build Proficiency starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241001T080000
DTEND;TZID=America/Los_Angeles:20241001T090000
DTSTAMP:20240906T032257Z
CREATED:20240701T192820Z
LAST-MODIFIED:20240906T032257Z
UID:21563-1727769600-1727773200@www.serviceinnovation.org
SUMMARY:Q3 2024 - Quarterly Recap LIVE!
DESCRIPTION:Open to Consortium Members only. An in-depth look at the latest resources for Consortium Members. Full description: https://www.serviceinnovation.org/event/q3-2024-quarterly-recap-live/
URL:https://www.serviceinnovation.org/event/q3-2024-quarterly-recap-live/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/07/Q32024-Recap.png
LOCATION:https://us02web.zoom.us/j/84486121086?pwd=sJiprl6DJJkYlWHbMcPgQi1uE0iaCQ.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Q3 2024 - Quarterly Recap LIVE! starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241003T080000
DTEND;TZID=America/Los_Angeles:20241003T090000
DTSTAMP:20240911T183341Z
CREATED:20240904T175212Z
LAST-MODIFIED:20240911T183341Z
UID:22550-1727942400-1727946000@www.serviceinnovation.org
SUMMARY:KCS + Outsourcing
DESCRIPTION:Open to Consortium Members only. Bring your questions about and experience with KCS in outsourced environments. Full description: https://www.serviceinnovation.org/event/kcs-outsourcing/
URL:https://www.serviceinnovation.org/event/kcs-outsourcing/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/09/KCS-Outsourcing.png
LOCATION:https://us02web.zoom.us/j/81559218786?pwd=a8CaS9YMZrpgsSD7XR2pLYZ7CiSGa0.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS + Outsourcing starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241008T080000
DTEND;TZID=America/Los_Angeles:20241008T090000
DTSTAMP:20240911T183426Z
CREATED:20240904T191933Z
LAST-MODIFIED:20240911T183426Z
UID:22562-1728374400-1728378000@www.serviceinnovation.org
SUMMARY:Accidentally Imposing Your Org Chart Onto Your Customer Experience
DESCRIPTION:Open to Consortium Members only. Let's discuss how we sometimes accidentally let internal operations negatively affect customer experience. Full description: https://www.serviceinnovation.org/event/accidentally-imposing-your-org-chart-onto-your-customer-experience/
URL:https://www.serviceinnovation.org/event/accidentally-imposing-your-org-chart-onto-your-customer-experience/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/09/Org-Chart-and-CX.png
LOCATION:https://us02web.zoom.us/j/85308265262?pwd=Go1NAM4JUEo8ucUq6lhb7g7ORb5vYs.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Accidentally Imposing Your Org Chart Onto Your Customer Experience starts in 10 minutes.
END:VALARM
END:VEVENT
END:VCALENDAR