BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Consortium for Service Innovation - ECPv6.18.0//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://www.serviceinnovation.org X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20200308T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20201101T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20210314T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20211107T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20220313T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20221106T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20230312T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20231105T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20240310T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20241103T090000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211209T080000 DTEND;TZID=America/Los_Angeles:20211209T090000 DTSTAMP:20211111T184210Z CREATED:20211111T184055Z LAST-MODIFIED:20211111T184210Z UID:5185-1639036800-1639040400@www.serviceinnovation.org SUMMARY:KCS in Action: ADP’s KCS Journey using Agile Methodology DESCRIPTION:8 am Pacific, 5 pm Central European Time. Learn how ADP integrated Agile Methodology while implementing KCS. Full description: https://www.serviceinnovation.org/event/kcs-in-action-adps-kcs-journey-using-agile-methodology/ URL:https://www.serviceinnovation.org/event/kcs-in-action-adps-kcs-journey-using-agile-methodology/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/04/e125138443c98d3fc5448c96a5a8d12f-wvXNF8.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: ADP’s KCS Journey using Agile Methodology starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211215T080000 DTEND;TZID=America/Los_Angeles:20211215T090000 DTSTAMP:20211130T001054Z CREATED:20211129T210730Z LAST-MODIFIED:20211130T001054Z UID:5199-1639555200-1639558800@www.serviceinnovation.org SUMMARY:Consortium Member Mixer DESCRIPTION:This event is open to Consortium Members only. 8 am Pacific, 5 pm Central European Time. Loosely structured time to chat with fellow Members about Consortium-related things. Full description: https://www.serviceinnovation.org/event/consortium-member-mixer/ URL:https://www.serviceinnovation.org/event/consortium-member-mixer/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/11/MemberSummit-Members.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Member Mixer starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211216T080000 DTEND;TZID=America/Los_Angeles:20211216T090000 DTSTAMP:20211022T174630Z CREATED:20210823T162517Z LAST-MODIFIED:20211022T174630Z UID:5087-1639641600-1639645200@www.serviceinnovation.org SUMMARY:Consortium Member Update DESCRIPTION:8 am Pacific, 5 pm Central European Time. Members and non-members alike are invited to join Consortium Staff for an overview of the recent work of the Consortium for Service Innovation. Full description: https://www.serviceinnovation.org/event/2021-consortium-member-update/ URL:https://www.serviceinnovation.org/event/2021-consortium-member-update/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/08/7bfea5095ec5e554243e16f21b5d2ba0-Nl3tHe.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Member Update starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220118T080000 DTEND;TZID=America/Los_Angeles:20220118T090000 DTSTAMP:20211207T041210Z CREATED:20211207T040942Z LAST-MODIFIED:20211207T041210Z UID:5223-1642492800-1642496400@www.serviceinnovation.org SUMMARY:KCS in Action: PTC’s Approach to Knowledge Domain Analysis DESCRIPTION:This call is open to the public. 8 am Pacific, 5 pm Central European Time. Learn about PTC's unique approach to their Knowledge Domain Analysis program. Full description: https://www.serviceinnovation.org/event/kda-at-ptc/ URL:https://www.serviceinnovation.org/event/kda-at-ptc/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/12/f3af6b5229672456456b6e54e0e4e80c-u8o8Z6.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: PTC’s Approach to Knowledge Domain Analysis starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220216T080000 DTEND;TZID=America/Los_Angeles:20220216T103000 DTSTAMP:20211215T022856Z CREATED:20211215T022721Z LAST-MODIFIED:20211215T022856Z UID:5232-1644998400-1645007400@www.serviceinnovation.org SUMMARY:Consortium Member Open Space DESCRIPTION:This event is open to Consortium Members only. 8 am Pacific, 5 pm Central European Time. Leveraging the experience and interests of attendees to solve problems together. Full description: https://www.serviceinnovation.org/event/consortium-member-open-space/ URL:https://www.serviceinnovation.org/event/consortium-member-open-space/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/12/f4aa7e1553265bed0ae999f9ee35bae6-mngRaN.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Member Open Space starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220224T080000 DTEND;TZID=America/Los_Angeles:20220224T090000 DTSTAMP:20220118T163158Z CREATED:20220118T161149Z LAST-MODIFIED:20220118T163158Z UID:5281-1645689600-1645693200@www.serviceinnovation.org SUMMARY:KCS in Action: Turning Data into Continuous Improvement DESCRIPTION:This call is open to the public. 8 am Pacific, 5 pm Central European Time. Akamai uses information about the use of the knowledge base to improve it. Full description: https://www.serviceinnovation.org/event/kcs-in-action-continuous-improvement/ URL:https://www.serviceinnovation.org/event/kcs-in-action-continuous-improvement/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2022/01/c64417d81e7d585e8ccc7664c8d51aa8-2X54g2.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Turning Data into Continuous Improvement starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220407T080000 DTEND;TZID=America/Los_Angeles:20220407T090000 DTSTAMP:20220324T180505Z CREATED:20220216T195657Z LAST-MODIFIED:20220324T180505Z UID:5346-1649318400-1649322000@www.serviceinnovation.org SUMMARY:​Sustaining Content Health & Customer Success with Content Strategy DESCRIPTION:This call is open to the public. Hear how NetApp implemented a content strategy to ensure continued customer success with their knowledge base content. Full description: https://www.serviceinnovation.org/event/sustaining-content-health-content-strategy/ URL:https://www.serviceinnovation.org/event/sustaining-content-health-content-strategy/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/02/Sustaining-Content-Health-Customer-Success-with-Content-Strategy.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:​Sustaining Content Health & Customer Success with Content Strategy starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220414T080000 DTEND;TZID=America/Los_Angeles:20220414T090000 DTSTAMP:20220316T170206Z CREATED:20220314T224006Z LAST-MODIFIED:20220316T170206Z UID:5416-1649923200-1649926800@www.serviceinnovation.org SUMMARY:Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration DESCRIPTION:Intelligent Swarming is a smarter way to organize people and work, unlocking the full potential of an organization. Full description: https://www.serviceinnovation.org/event/intelligent-swarming-101/ URL:https://www.serviceinnovation.org/event/intelligent-swarming-101/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/03/Intelligent-Swarming_101.png LOCATION:https://us02web.zoom.us/j/82161621200?pwd=c0VVMDVEdlZBK1FYK2FtQVBQR05TQT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220426T080000 DTEND;TZID=America/Los_Angeles:20220427T110000 DTSTAMP:20220306T171525Z CREATED:20220203T213259Z LAST-MODIFIED:20220306T171525Z UID:5327-1650960000-1651057200@www.serviceinnovation.org SUMMARY:Team Meeting: Knowledge as the Product DESCRIPTION:This event is open to Consortium Members only. Apr 26 & 27, 8:00 AM – 11:00 AM PDT. What happens when we treat knowledge as the product of Support? Full description: https://www.serviceinnovation.org/event/team-meeting-knowledge-as-the-product/ URL:https://www.serviceinnovation.org/event/team-meeting-knowledge-as-the-product/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/02/Eventbrite-Main-Event-Image.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Team Meeting: Knowledge as the Product starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220428T080000 DTEND;TZID=America/Los_Angeles:20220428T090000 DTSTAMP:20220324T192926Z CREATED:20220317T144024Z LAST-MODIFIED:20220324T192926Z UID:5447-1651132800-1651136400@www.serviceinnovation.org SUMMARY:KCS Aligned Vendor Series - KM Outcomes: Findability vs. Discoverability DESCRIPTION:Learn how findability and discoverability can be optimized with an effective knowledge management strategy. Full description: https://www.serviceinnovation.org/event/kcs-aligned-vendor-series-km-outcomes-findability-vs-discoverability/ URL:https://www.serviceinnovation.org/event/kcs-aligned-vendor-series-km-outcomes-findability-vs-discoverability/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/03/yext-KM-Outcomes-FindabilityvDiscoverability.png LOCATION:https://us02web.zoom.us/j/81739667035?pwd=aG1ZbGFVY2tiVU5mL1dXTGpHTkxSZz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS Aligned Vendor Series - KM Outcomes: Findability vs. Discoverability starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220526T080000 DTEND;TZID=America/Los_Angeles:20220526T090000 DTSTAMP:20220503T233228Z CREATED:20220427T164817Z LAST-MODIFIED:20220503T233228Z UID:6574-1653552000-1653555600@www.serviceinnovation.org SUMMARY:Best Practices for KCS Success with Tyler Technologies DESCRIPTION:This event is open to the public. Hear how Tyler Technologies delivers relevant knowledge across the organization with KCS best practices. Full description: https://www.serviceinnovation.org/event/best-practices-for-kcs-success-with-tyler-technologies/ URL:https://www.serviceinnovation.org/event/best-practices-for-kcs-success-with-tyler-technologies/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/04/best-practices-with-tyler-tech.png LOCATION:https://us02web.zoom.us/j/88424666076?pwd=MElwTGUzcTBKTlExbHg2WFd2RXZsZz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Best Practices for KCS Success with Tyler Technologies starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220601T080000 DTEND;TZID=America/Los_Angeles:20220601T093000 DTSTAMP:20220503T233359Z CREATED:20220429T190548Z LAST-MODIFIED:20220503T233359Z UID:6747-1654070400-1654075800@www.serviceinnovation.org SUMMARY:Reconsidering the Content Continuum DESCRIPTION:This event is open to Consortium Members only. Does the Content Continuum need updates? How could it better serve communication and alignment across our organizations? Full description: https://www.serviceinnovation.org/event/reconsidering-the-content-continuum/ URL:https://www.serviceinnovation.org/event/reconsidering-the-content-continuum/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/04/Reconsidering-the-Content-Continuum.png LOCATION:https://us02web.zoom.us/j/82969286884?pwd=WTZvaXBBSmZnUnJWeEFnR2hKeTVPZz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Reconsidering the Content Continuum starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220609T080000 DTEND;TZID=America/Los_Angeles:20220609T090000 DTSTAMP:20250319T151155Z CREATED:20220510T174103Z LAST-MODIFIED:20250319T151155Z UID:7131-1654761600-1654765200@www.serviceinnovation.org SUMMARY:VOC-Driven Service & Product Experiences: A Geotab Case Study DESCRIPTION:This event is open to the public. A great opportunity to hear a Case Study from Geotab who has successfully developed an optimal approach to scaling Evolve Loop success. Full description: https://www.serviceinnovation.org/event/voc-driven-service-and-product-experiences-a-geotab-case-study/ URL:https://www.serviceinnovation.org/event/voc-driven-service-and-product-experiences-a-geotab-case-study/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/05/VOC-Driven-Service-Product-Experiences.png LOCATION:https://us02web.zoom.us/j/83902225442?pwd=NFBUcGtZaDlXUkpoWUkyQjVUYnR1dz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:VOC-Driven Service & Product Experiences: A Geotab Case Study starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220621T080000 DTEND;TZID=America/Los_Angeles:20220621T090000 DTSTAMP:20220504T220003Z CREATED:20220503T233037Z LAST-MODIFIED:20220504T220003Z UID:6851-1655798400-1655802000@www.serviceinnovation.org SUMMARY:Introduction to Knowledge Graphs DESCRIPTION:This event is open to Consortium Members only. An entry-level overview of Knowledge Graphs: what they are, how they work, and why it's likely we'll start hearing a lot more about them.  Full description: https://www.serviceinnovation.org/event/introduction-to-knowledge-graphs/ URL:https://www.serviceinnovation.org/event/introduction-to-knowledge-graphs/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/05/knowledge-graphs-june-21-2022.png LOCATION:https://us02web.zoom.us/j/89292274030?pwd=N2kxZElqSVlqRHhUZTRxUEk0eDJUZz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Introduction to Knowledge Graphs starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220712T090000 DTEND;TZID=America/Los_Angeles:20220713T120000 DTSTAMP:20220602T145642Z CREATED:20220513T234724Z LAST-MODIFIED:20220602T145642Z UID:7270-1657616400-1657713600@www.serviceinnovation.org SUMMARY:Team Meeting: KnowledgeOps DESCRIPTION:This event is open to Consortium Members only. July 12 & 13, 9am–12p Pacific. Can aspects of a DevOps model benefit our Knowledge programs? Full description: https://www.serviceinnovation.org/event/team-meeting-knowledgeops/ URL:https://www.serviceinnovation.org/event/team-meeting-knowledgeops/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/05/Team-Meeting-KnowledgeOps-1.png LOCATION:https://us02web.zoom.us/j/83791727706?pwd=WAP1oBVKaz7nbih1Ds8yfiqQCorQs6.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Team Meeting: KnowledgeOps starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220810T080000 DTEND;TZID=America/Los_Angeles:20220810T090000 DTSTAMP:20221212T220752Z CREATED:20220407T133849Z LAST-MODIFIED:20221212T220752Z UID:5943-1660118400-1660122000@www.serviceinnovation.org SUMMARY:KCS in Action: Optimizing Sales Support through KCS DESCRIPTION:This event is open to the public. Learn how Oracle implemented KCS to optimize their Sales Demo area. Full description: https://www.serviceinnovation.org/event/optimizing-sales-support-through-kcs/ URL:https://www.serviceinnovation.org/event/optimizing-sales-support-through-kcs/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/04/Sales-Support-KCS-in-Action.png LOCATION:https://us02web.zoom.us/j/84606180330?pwd=OVF6b3Y2TjhTSkVHaFpYcW9qUmxiQT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Optimizing Sales Support through KCS starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220927T080000 DTEND;TZID=America/Los_Angeles:20220929T120000 DTSTAMP:20220923T203209Z CREATED:20220630T153611Z LAST-MODIFIED:20220923T203209Z UID:7974-1664265600-1664452800@www.serviceinnovation.org SUMMARY:Virtual Member Summit 2022 DESCRIPTION:This event is open to Consortium Members only. Join us virtually from 8 am to 12 noon PDT daily to celebrate 30 years of innovating together, and chart the course for the next 30. Full description: https://www.serviceinnovation.org/event/virtual-member-summit-2022/ URL:https://www.serviceinnovation.org/event/virtual-member-summit-2022/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/06/member-summit-2022.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Virtual Member Summit 2022 starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20221006T080000 DTEND;TZID=America/Los_Angeles:20221006T090000 DTSTAMP:20221003T202719Z CREATED:20220810T215120Z LAST-MODIFIED:20221003T202719Z UID:9736-1665043200-1665046800@www.serviceinnovation.org SUMMARY:Member Summit Recap DESCRIPTION:This event is open to the public. Join us for a summary of the 2022 Member Summit. Full description: https://www.serviceinnovation.org/event/member-summit-recap-2/ URL:https://www.serviceinnovation.org/event/member-summit-recap-2/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/09/member-summit-2022-public-recap.png LOCATION:https://us02web.zoom.us/j/87848523514 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Member Summit Recap starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20221012T080000 DTEND;TZID=America/Los_Angeles:20221012T090000 DTSTAMP:20221003T203436Z CREATED:20220820T044209Z LAST-MODIFIED:20221003T203436Z UID:9738-1665561600-1665565200@www.serviceinnovation.org SUMMARY:Consortium Conversation: Localization and Machine Translation DESCRIPTION:This event is open to Consortium Members only. Join us for a conversation about multi-language considerations. Full description: https://www.serviceinnovation.org/event/localization-mt/ URL:https://www.serviceinnovation.org/event/localization-mt/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/09/Localization-and-Machine-Translation.png LOCATION:https://us02web.zoom.us/j/82135531661 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Localization and Machine Translation starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20221020T080000 DTEND;TZID=America/Los_Angeles:20221020T090000 DTSTAMP:20221018T182003Z CREATED:20220915T000537Z LAST-MODIFIED:20221018T182003Z UID:9746-1666252800-1666256400@www.serviceinnovation.org SUMMARY:KCS in Action: Knowledge Domain Analysis Panel DESCRIPTION:This call is open to the public. Learn from an expert panel of KDE's discussing in depth topics on their KDA programs. Full description: https://www.serviceinnovation.org/event/kcs-in-action-knowledge-domain-analysis-panel/ URL:https://www.serviceinnovation.org/event/kcs-in-action-knowledge-domain-analysis-panel/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/09/Knowledge-Domain-Analysis-Panel-updated.png LOCATION:https://us02web.zoom.us/j/83629885922 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Knowledge Domain Analysis Panel starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20221027T100000 DTEND;TZID=America/Los_Angeles:20221027T110000 DTSTAMP:20221006T174555Z CREATED:20220820T051052Z LAST-MODIFIED:20221006T174555Z UID:9742-1666864800-1666868400@www.serviceinnovation.org SUMMARY:Consortium Conversation: A Field Guide for KCS Program Management DESCRIPTION:This call is open to Consortium Members only. A Q&A session with the creators of A Field Guide for KCS Program Management, released at Member Summit 2022. Full description: https://www.serviceinnovation.org/event/field-guide-kcs-program-management/ URL:https://www.serviceinnovation.org/event/field-guide-kcs-program-management/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/09/A-Field-Guide-for-KCS-Program-Management.png LOCATION:https://us02web.zoom.us/j/87597974447 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: A Field Guide for KCS Program Management starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20221103T083000 DTEND;TZID=America/Los_Angeles:20221103T093000 DTSTAMP:20221020T164057Z CREATED:20221020T163706Z LAST-MODIFIED:20221020T164057Z UID:10704-1667464200-1667467800@www.serviceinnovation.org SUMMARY:Consortium Conversation: Content Standard for Video DESCRIPTION:This event is open to Consortium Members only. A follow up discussion to a Member Summit Open Space session, we'll explore developing a content standard for video. Full description: https://www.serviceinnovation.org/event/content-standard-for-video/ URL:https://www.serviceinnovation.org/event/content-standard-for-video/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/10/content-standard-for-video.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Content Standard for Video starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20221108T090000 DTEND;TZID=America/Los_Angeles:20221108T100000 DTSTAMP:20221107T211654Z CREATED:20221010T211716Z LAST-MODIFIED:20221107T211654Z UID:10403-1667898000-1667901600@www.serviceinnovation.org SUMMARY:Updates to the KCS v6 Adoption Guide DESCRIPTION:This event is open to the public. The KCS v6 Adoption Guide has become the KCS v6 Adoption & Transformation Guide. Come learn why! Full description: https://www.serviceinnovation.org/event/updates-to-the-kcs-v6-adoption-guide/ URL:https://www.serviceinnovation.org/event/updates-to-the-kcs-v6-adoption-guide/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/10/Updates-to-the-KCSv6-Adoption-Guide.png LOCATION:https://us02web.zoom.us/j/82366800404 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Updates to the KCS v6 Adoption Guide starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20221110T060000 DTEND;TZID=America/Los_Angeles:20221110T090000 DTSTAMP:20221024T221341Z CREATED:20221011T161507Z LAST-MODIFIED:20221024T221341Z UID:10422-1668060000-1668070800@www.serviceinnovation.org SUMMARY:KCS in Small Teams DESCRIPTION:This event is open to Consortium Members only. 15:00-18:00 Central European Time. Join us to discuss what's different about doing KCS in small teams. Full description: https://www.serviceinnovation.org/event/kcs-in-small-teams/ URL:https://www.serviceinnovation.org/event/kcs-in-small-teams/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/10/kcs-in-small-teams.png LOCATION:https://us02web.zoom.us/j/88594830582 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Small Teams starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20221117T080000 DTEND;TZID=America/Los_Angeles:20221117T090000 DTSTAMP:20221110T145938Z CREATED:20220915T012311Z LAST-MODIFIED:20221110T145938Z UID:9748-1668672000-1668675600@www.serviceinnovation.org SUMMARY:KCS in Action: Alation’s KCS Journey DESCRIPTION:This call is open to the public. Join us for a review of a newly launched KCS Adoption. Full description: https://www.serviceinnovation.org/event/kcs-in-action-alations-kcs-journey/ URL:https://www.serviceinnovation.org/event/kcs-in-action-alations-kcs-journey/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/09/Alation-KCS-Journey-1.png LOCATION:https://us02web.zoom.us/j/85946561517 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Alation’s KCS Journey starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20221215T100000 DTEND;TZID=America/Los_Angeles:20221215T110000 DTSTAMP:20221014T055140Z CREATED:20221014T055137Z LAST-MODIFIED:20221014T055140Z UID:10551-1671098400-1671102000@www.serviceinnovation.org SUMMARY:Consortium Conversation: Artificial Intelligence & Machine Learning Overview DESCRIPTION:This event is open to Consortium Members only. Join Jeff Elser from Oracle for a practical explanation of AI and ML as applied to service. Full description: https://www.serviceinnovation.org/event/consortium-conversation-ai-ml/ URL:https://www.serviceinnovation.org/event/consortium-conversation-ai-ml/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/10/ai-ml.png LOCATION:https://us02web.zoom.us/j/88392393643 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Artificial Intelligence & Machine Learning Overview starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230111T100000 DTEND;TZID=America/Los_Angeles:20230111T110000 DTSTAMP:20221213T175925Z CREATED:20221213T172946Z LAST-MODIFIED:20221213T175925Z UID:12004-1673431200-1673434800@www.serviceinnovation.org SUMMARY:Scoping the Topic: Coaching for Transformation DESCRIPTION:Open to Consortium Members only. Help build the agenda for the Connecting the Dots on Coaching Team Meeting scheduled for February 2023. Full description: https://www.serviceinnovation.org/event/scoping-the-topic-coaching-for-transformation/ URL:https://www.serviceinnovation.org/event/scoping-the-topic-coaching-for-transformation/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/12/coaching-for-transformation.png LOCATION:https://us02web.zoom.us/j/87994244845 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Scoping the Topic: Coaching for Transformation starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230112T080000 DTEND;TZID=America/Los_Angeles:20230112T090000 DTSTAMP:20230109T180957Z CREATED:20221111T185221Z LAST-MODIFIED:20230109T180957Z UID:11209-1673510400-1673514000@www.serviceinnovation.org SUMMARY:Consortium Conversation: KCS with No Staff\, No Funding\, No Time\, and Bad Tools DESCRIPTION:17:00 - 18:00 Central European Time Open to Consortium Members only. Join us to explore considerations when resources are limited. Full description: https://www.serviceinnovation.org/event/consortium-conversation-kcs-with-no-staff-no-funding-no-time-and-bad-tools/ URL:https://www.serviceinnovation.org/event/consortium-conversation-kcs-with-no-staff-no-funding-no-time-and-bad-tools/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/11/KCS-Limited-Resources-Conversation.png LOCATION:https://us02web.zoom.us/j/84869564809 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: KCS with No Staff, No Funding, No Time, and Bad Tools starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230117T080000 DTEND;TZID=America/Los_Angeles:20230117T090000 DTSTAMP:20221212T195632Z CREATED:20220915T021513Z LAST-MODIFIED:20221212T195632Z UID:9752-1673942400-1673946000@www.serviceinnovation.org SUMMARY:KCS in Action: Selling the Benefits of a KCS Coaching Program DESCRIPTION:This event is open to the public. Learn from a seasoned KCS Coach on how to sell the benefits of a KCS Coaching Program. Full description: https://www.serviceinnovation.org/event/kcs-in-action-selling-the-benefits-of-a-kcs-coaching-program/ URL:https://www.serviceinnovation.org/event/kcs-in-action-selling-the-benefits-of-a-kcs-coaching-program/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/09/KCSA-coaching-Jan-2023.png LOCATION:https://us02web.zoom.us/j/84543341394 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Selling the Benefits of a KCS Coaching Program starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230209T080000 DTEND;TZID=America/Los_Angeles:20230209T090000 DTSTAMP:20230121T002401Z CREATED:20221213T174800Z LAST-MODIFIED:20230121T002401Z UID:12012-1675929600-1675933200@www.serviceinnovation.org SUMMARY:KCS In Action: Social KDEs at Quest DESCRIPTION:Open to the public - Social KDE at Quest Full description: https://www.serviceinnovation.org/event/kcs-in-action-social-kdes-at-quest-2/ URL:https://www.serviceinnovation.org/event/kcs-in-action-social-kdes-at-quest-2/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/12/social-KDEs.png LOCATION:https://us02web.zoom.us/j/85642134217 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS In Action: Social KDEs at Quest starts in 10 minutes. END:VALARM END:VEVENT END:VCALENDAR