BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Consortium for Service Innovation - ECPv6.18.0//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://www.serviceinnovation.org X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20200308T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20201101T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20210314T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20211107T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20220313T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20221106T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20230312T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20231105T090000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Berlin BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20200329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20201025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20210328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20211031T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20220327T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20221030T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210217T080000 DTEND;TZID=America/Los_Angeles:20210217T090000 DTSTAMP:20210205T224136Z CREATED:20210127T201538Z LAST-MODIFIED:20210205T224136Z UID:4748-1613548800-1613552400@www.serviceinnovation.org SUMMARY:KCS in Action: Leveling Up a KCS Program to v6 Standards DESCRIPTION:Hear how the NetApp Support Team “rebooted” their KCS Program by lowering effort, nudging for change, and building momentum. This event is open to the public. Full description: https://www.serviceinnovation.org/event/kcs-in-action-leveling-up-to-v6-standards/ URL:https://www.serviceinnovation.org/event/kcs-in-action-leveling-up-to-v6-standards/ ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/01/fc2a74382a825b0afa20b196042fd02d-sQj6kU.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Leveling Up a KCS Program to v6 Standards starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210224T080000 DTEND;TZID=America/Los_Angeles:20210225T120000 DTSTAMP:20210223T175126Z CREATED:20210104T234323Z LAST-MODIFIED:20210223T175126Z UID:4704-1614153600-1614254400@www.serviceinnovation.org SUMMARY:Knowledge-Centered Success: Team Meeting DESCRIPTION:If KCS seeks to create content that’s findable and usable by the intended audience, and that’s it, then what else is possible? This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/knowledge-centered-success-team-meeting/ URL:https://www.serviceinnovation.org/event/knowledge-centered-success-team-meeting/ LOCATION:Zoom ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Knowledge-Centered Success: Team Meeting starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210304T080000 DTEND;TZID=America/Los_Angeles:20210304T100000 DTSTAMP:20210217T200756Z CREATED:20210208T172947Z LAST-MODIFIED:20210217T200756Z UID:4790-1614844800-1614852000@www.serviceinnovation.org SUMMARY:KCS Academy Roundtables DESCRIPTION:Join us in a discussion-based format on a variety of KCS topics. This event is open to the public. Full description: https://www.serviceinnovation.org/event/kcs-academy-roundtables-2021-03/ URL:https://www.serviceinnovation.org/event/kcs-academy-roundtables-2021-03/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/02/527864af189d077984029ed6c3c6454b-1mTYAp.tmp_.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS Academy Roundtables starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210309T080000 DTEND;TZID=America/Los_Angeles:20210309T090000 DTSTAMP:20210205T223911Z CREATED:20210205T223352Z LAST-MODIFIED:20210205T223911Z UID:4781-1615276800-1615280400@www.serviceinnovation.org SUMMARY:Consortium Conversation: Current Thinking on Intelligent Swarming DESCRIPTION:Let's get together with fellow Consortium Members to talk about the latest in Intelligent Swarming. This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/consortium-conversation-intelligent-swarming/ URL:https://www.serviceinnovation.org/event/consortium-conversation-intelligent-swarming/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/02/16ea8c2e4fb581609f99a34105b8c437-iWdlrh.tmp_.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Current Thinking on Intelligent Swarming starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210324T090000 DTEND;TZID=America/Los_Angeles:20210324T100000 DTSTAMP:20210310T193309Z CREATED:20210310T192901Z LAST-MODIFIED:20210310T193309Z UID:4830-1616576400-1616580000@www.serviceinnovation.org SUMMARY:Consortium Conversation: Intelligent Swarming Measures & Reputation Models DESCRIPTION:Unpacking two key aspects of the Intelligent Swarming framework. Full description: https://www.serviceinnovation.org/event/swarming-measures-reputation-models/ URL:https://www.serviceinnovation.org/event/swarming-measures-reputation-models/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/03/780d0f4cf626fcfc45ce1f9075d3e35a-rmfbFh.tmp_.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Intelligent Swarming Measures & Reputation Models starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210330T090000 DTEND;TZID=America/Los_Angeles:20210330T100000 DTSTAMP:20210219T195725Z CREATED:20210219T195421Z LAST-MODIFIED:20210219T195725Z UID:4808-1617094800-1617098400@www.serviceinnovation.org SUMMARY:Consortium Conversation: Knowledge Content and Customer Success DESCRIPTION:How can we best leverage, capture, and share organizational memory? Full description: https://www.serviceinnovation.org/event/knowledge-content-and-customer-success/ URL:https://www.serviceinnovation.org/event/knowledge-content-and-customer-success/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/02/5740dc013a1eb54f80a932d11eb07f70-sJAyxt.tmp_.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Knowledge Content and Customer Success starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210415T100000 DTEND;TZID=America/Los_Angeles:20210415T111500 DTSTAMP:20210310T193402Z CREATED:20210310T192902Z LAST-MODIFIED:20210310T193402Z UID:4831-1618480800-1618485300@www.serviceinnovation.org SUMMARY:Jacobs Engineering Group Uses Coveo for KCS Beyond Service and Support DESCRIPTION:Tammy Willey, Knowledge Management Strategy Lead at Jacobs Engineering Group, shares their journey with KCS beyond service and support. Full description: https://www.serviceinnovation.org/event/jacobs-engineering-group-uses-coveo/ URL:https://www.serviceinnovation.org/event/jacobs-engineering-group-uses-coveo/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/03/fd713911d0a5f84b361a6576293a7d24-A7tOdT.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Jacobs Engineering Group Uses Coveo for KCS Beyond Service and Support starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210427T100000 DTEND;TZID=America/Los_Angeles:20210427T110000 DTSTAMP:20210426T230703Z CREATED:20210426T230538Z LAST-MODIFIED:20210426T230703Z UID:4899-1619517600-1619521200@www.serviceinnovation.org SUMMARY:KCS in Action: Social KDEs at Quest DESCRIPTION:Jorge Carrasco describes Quest’s Social Knowledge Domain Expert role. Full description: https://www.serviceinnovation.org/event/kcs-in-action-social-kdes-at-quest/ URL:https://www.serviceinnovation.org/event/kcs-in-action-social-kdes-at-quest/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/04/bae716cac4edde2fd0d7b3e3a6b59970-cXd8NO.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Social KDEs at Quest starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Berlin:20210428T120000 DTEND;TZID=Europe/Berlin:20210429T160000 DTSTAMP:20210426T203027Z CREATED:20210322T220505Z LAST-MODIFIED:20210426T203027Z UID:4852-1619611200-1619712000@www.serviceinnovation.org SUMMARY:Long-Term KCS Success: Team Meeting DESCRIPTION:A European-timed team meeting on KCS program management: considerations, communication, and long-term sustained success. This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/long-term-kcs-success-team-meeting/ URL:https://www.serviceinnovation.org/event/long-term-kcs-success-team-meeting/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/03/69ab70053af983ded22865e5e660bca0-7mUfO2.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Long-Term KCS Success: Team Meeting starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210506T090000 DTEND;TZID=America/Los_Angeles:20210506T100000 DTSTAMP:20210421T013545Z CREATED:20210421T013447Z LAST-MODIFIED:20210421T013545Z UID:4894-1620291600-1620295200@www.serviceinnovation.org SUMMARY:Consortium Conversation: Encouraging Curiosity DESCRIPTION:A conversation with Adam Hansen from F5 about shifting organizational focus to include the requestor perspective. Full description: https://www.serviceinnovation.org/event/consortium-conversation-encouraging-curiosity/ URL:https://www.serviceinnovation.org/event/consortium-conversation-encouraging-curiosity/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/04/d83a6ffe334b8387c85cb40f0f5170cb-RrSVy6.tmp_.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Encouraging Curiosity starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210525T080000 DTEND;TZID=America/Los_Angeles:20210525T090000 DTSTAMP:20210507T025805Z CREATED:20210507T025650Z LAST-MODIFIED:20210507T025805Z UID:4940-1621929600-1621933200@www.serviceinnovation.org SUMMARY:KCS in Action: Knowledge Base Reporting that Drives KCS Behavior at Veritas DESCRIPTION:Robert Mencini, Knowledge Manager at Veritas Technologies, presents how their Knowledge Management Team developed measurable KB activity-based reporting designed to drive the right KCS behaviors. Full description: https://www.serviceinnovation.org/event/kcs-in-action-veritas/ URL:https://www.serviceinnovation.org/event/kcs-in-action-veritas/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/05/16ae941215fa63cc40bd167b93e60cae-8JJbXY.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Knowledge Base Reporting that Drives KCS Behavior at Veritas starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210603T080000 DTEND;TZID=America/Los_Angeles:20210603T100000 DTSTAMP:20210426T230821Z CREATED:20210426T230540Z LAST-MODIFIED:20210426T230821Z UID:4901-1622707200-1622714400@www.serviceinnovation.org SUMMARY:KCS Academy Roundtables DESCRIPTION:Join us for a discussion-based format on a variety of KCS topics. Full description: https://www.serviceinnovation.org/event/kcs-academy-roundtables-2/ URL:https://www.serviceinnovation.org/event/kcs-academy-roundtables-2/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/04/eebcdda54d32bcdbdfb975bd1ca2d0c9-vB1h9Y.tmp_.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS Academy Roundtables starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210609T080000 DTEND;TZID=America/Los_Angeles:20210610T120000 DTSTAMP:20210608T160114Z CREATED:20210505T173428Z LAST-MODIFIED:20210608T160114Z UID:4924-1623225600-1623326400@www.serviceinnovation.org SUMMARY:Leadership & Hiring in Adaptive Organizations: Team Meeting DESCRIPTION:Adaptive leadership builds adaptive organizations. This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/leadership-hiring-adaptive-orgs-team-meeting/ URL:https://www.serviceinnovation.org/event/leadership-hiring-adaptive-orgs-team-meeting/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/05/d6d11ebd2a7e71d4d2285956c989b8af-T71qt4.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Leadership & Hiring in Adaptive Organizations: Team Meeting starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210616T080000 DTEND;TZID=America/Los_Angeles:20210616T090000 DTSTAMP:20210507T030111Z CREATED:20210507T025651Z LAST-MODIFIED:20210507T030111Z UID:4941-1623830400-1623834000@www.serviceinnovation.org SUMMARY:Vendor Series: Pitfalls & Best Practices for KCS Implementation DESCRIPTION:Let’s talk (KCS) shop: common pitfalls and best practices for KCS implementation with Michelle Stumpf at Upland RightAnswers. Full description: https://www.serviceinnovation.org/event/vendor-pitfalls-best-practices-upland/ URL:https://www.serviceinnovation.org/event/vendor-pitfalls-best-practices-upland/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/05/c3d09f9e22bb535c3f79e7bd4699055a-CZlZDd.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Vendor Series: Pitfalls & Best Practices for KCS Implementation starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210622T100000 DTEND;TZID=America/Los_Angeles:20210622T110000 DTSTAMP:20210219T195900Z CREATED:20210219T195423Z LAST-MODIFIED:20210219T195900Z UID:4809-1624356000-1624359600@www.serviceinnovation.org SUMMARY:KCS in Action: Guiding Principles for a Successful KCS Adoption DESCRIPTION:The Akamai team offers perspectives from three angles: Sponsor, Practitioner & Knowledge Worker. Full description: https://www.serviceinnovation.org/event/guiding-principles-successful-kcs-adoption/ URL:https://www.serviceinnovation.org/event/guiding-principles-successful-kcs-adoption/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/02/c1b15f5ef4e9fe5a82b1d1ba10082207-lLaWK9.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Guiding Principles for a Successful KCS Adoption starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210720T080000 DTEND;TZID=America/Los_Angeles:20210721T120000 DTSTAMP:20210719T151914Z CREATED:20210505T173429Z LAST-MODIFIED:20210719T151914Z UID:4925-1626768000-1626868800@www.serviceinnovation.org SUMMARY:Knowledge\, Communities\, and Social Networks: Team Meeting DESCRIPTION:Conversations about the intersection between support and social. This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/knowledge-communities-social-networks-team-meeting/ URL:https://www.serviceinnovation.org/event/knowledge-communities-social-networks-team-meeting/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/05/b809c45568b078dd66339579d024978c-oBuApu.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Knowledge, Communities, and Social Networks: Team Meeting starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20210928T080000 DTEND;TZID=America/Los_Angeles:20210930T130000 DTSTAMP:20210826T181648Z CREATED:20210630T174019Z LAST-MODIFIED:20210826T181648Z UID:4983-1632816000-1633006800@www.serviceinnovation.org SUMMARY:Virtual Member Summit 2021 DESCRIPTION:Join us virtually to explore ways to nurture an environment where adaptive people thrive. This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/virtual-member-summit-2021/ URL:https://www.serviceinnovation.org/event/virtual-member-summit-2021/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/06/2196721db7b4881c29eaf6f6897de0f6-Mnse7K.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Virtual Member Summit 2021 starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211007T090000 DTEND;TZID=America/Los_Angeles:20211007T100000 DTSTAMP:20210823T162822Z CREATED:20210823T160252Z LAST-MODIFIED:20210823T162822Z UID:5083-1633597200-1633600800@www.serviceinnovation.org SUMMARY:Member Summit Recap DESCRIPTION:Join Executive Director Matt Seaman for a recap of the 2021 Member Summit. Full description: https://www.serviceinnovation.org/event/2021-member-summit-recap/ URL:https://www.serviceinnovation.org/event/2021-member-summit-recap/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/08/124c73434b8a494046240d34950d405f-PXSUmL.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Member Summit Recap starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211020T080000 DTEND;TZID=America/Los_Angeles:20211020T090000 DTSTAMP:20210823T155142Z CREATED:20210823T154854Z LAST-MODIFIED:20210823T155142Z UID:5079-1634716800-1634720400@www.serviceinnovation.org SUMMARY:KCS in Action: Parsons’ Journey Deploying KCS to the Enterprise DESCRIPTION:Learn how Parsons deployed KCS into many areas in their company, including IT, HR, Facilities, Security and other internal groups. Full description: https://www.serviceinnovation.org/event/kcs-in-action-parsons-journey-deploying-kcs-to-the-enterprise/ URL:https://www.serviceinnovation.org/event/kcs-in-action-parsons-journey-deploying-kcs-to-the-enterprise/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/08/5f249b05c59db6a996dd05a4b30cac35-KfQ0jn.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Parsons’ Journey Deploying KCS to the Enterprise starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211111T080000 DTEND;TZID=America/Los_Angeles:20211111T090000 DTSTAMP:20211022T174318Z CREATED:20210927T185526Z LAST-MODIFIED:20211022T174318Z UID:5145-1636617600-1636621200@www.serviceinnovation.org SUMMARY:Expert Insight: Challenges of Implementing KCS and How to Address Them DESCRIPTION:8 am Pacific, 5 pm Central European Time. Michelle Stumpf, KCS Practice Director/Certified Trainer, will lead a panel of seasoned KCS practitioners in this important discussion. Full description: https://www.serviceinnovation.org/event/address-challenges-of-implementing-kcs/ URL:https://www.serviceinnovation.org/event/address-challenges-of-implementing-kcs/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/09/250a1862f529c317ca338a636e557e5c-h4XAgH.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Expert Insight: Challenges of Implementing KCS and How to Address Them starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211116T080000 DTEND;TZID=America/Los_Angeles:20211116T090000 DTSTAMP:20211029T160337Z CREATED:20210927T185528Z LAST-MODIFIED:20211029T160337Z UID:5147-1637049600-1637053200@www.serviceinnovation.org SUMMARY:KCS in Action: Maximize Success by Implementing Coaching DESCRIPTION:Now Nov 16 - 8 am Pacific, 5 pm Central European Time. A panel discussion on the benefits and opportunities offered by a KCS coaching program. Full description: https://www.serviceinnovation.org/event/maximize-success-implement-coaching/ URL:https://www.serviceinnovation.org/event/maximize-success-implement-coaching/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/09/537b884ed7b143dc2ef3a8f2d289f3ea-4xY1Gl.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Maximize Success by Implementing Coaching starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211209T080000 DTEND;TZID=America/Los_Angeles:20211209T090000 DTSTAMP:20211111T184210Z CREATED:20211111T184055Z LAST-MODIFIED:20211111T184210Z UID:5185-1639036800-1639040400@www.serviceinnovation.org SUMMARY:KCS in Action: ADP’s KCS Journey using Agile Methodology DESCRIPTION:8 am Pacific, 5 pm Central European Time. Learn how ADP integrated Agile Methodology while implementing KCS. Full description: https://www.serviceinnovation.org/event/kcs-in-action-adps-kcs-journey-using-agile-methodology/ URL:https://www.serviceinnovation.org/event/kcs-in-action-adps-kcs-journey-using-agile-methodology/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/04/e125138443c98d3fc5448c96a5a8d12f-wvXNF8.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: ADP’s KCS Journey using Agile Methodology starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211215T080000 DTEND;TZID=America/Los_Angeles:20211215T090000 DTSTAMP:20211130T001054Z CREATED:20211129T210730Z LAST-MODIFIED:20211130T001054Z UID:5199-1639555200-1639558800@www.serviceinnovation.org SUMMARY:Consortium Member Mixer DESCRIPTION:This event is open to Consortium Members only. 8 am Pacific, 5 pm Central European Time. Loosely structured time to chat with fellow Members about Consortium-related things. Full description: https://www.serviceinnovation.org/event/consortium-member-mixer/ URL:https://www.serviceinnovation.org/event/consortium-member-mixer/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/11/MemberSummit-Members.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Member Mixer starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20211216T080000 DTEND;TZID=America/Los_Angeles:20211216T090000 DTSTAMP:20211022T174630Z CREATED:20210823T162517Z LAST-MODIFIED:20211022T174630Z UID:5087-1639641600-1639645200@www.serviceinnovation.org SUMMARY:Consortium Member Update DESCRIPTION:8 am Pacific, 5 pm Central European Time. Members and non-members alike are invited to join Consortium Staff for an overview of the recent work of the Consortium for Service Innovation. Full description: https://www.serviceinnovation.org/event/2021-consortium-member-update/ URL:https://www.serviceinnovation.org/event/2021-consortium-member-update/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/08/7bfea5095ec5e554243e16f21b5d2ba0-Nl3tHe.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Member Update starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220118T080000 DTEND;TZID=America/Los_Angeles:20220118T090000 DTSTAMP:20211207T041210Z CREATED:20211207T040942Z LAST-MODIFIED:20211207T041210Z UID:5223-1642492800-1642496400@www.serviceinnovation.org SUMMARY:KCS in Action: PTC’s Approach to Knowledge Domain Analysis DESCRIPTION:This call is open to the public. 8 am Pacific, 5 pm Central European Time. Learn about PTC's unique approach to their Knowledge Domain Analysis program. Full description: https://www.serviceinnovation.org/event/kda-at-ptc/ URL:https://www.serviceinnovation.org/event/kda-at-ptc/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/12/f3af6b5229672456456b6e54e0e4e80c-u8o8Z6.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: PTC’s Approach to Knowledge Domain Analysis starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220216T080000 DTEND;TZID=America/Los_Angeles:20220216T103000 DTSTAMP:20211215T022856Z CREATED:20211215T022721Z LAST-MODIFIED:20211215T022856Z UID:5232-1644998400-1645007400@www.serviceinnovation.org SUMMARY:Consortium Member Open Space DESCRIPTION:This event is open to Consortium Members only. 8 am Pacific, 5 pm Central European Time. Leveraging the experience and interests of attendees to solve problems together. Full description: https://www.serviceinnovation.org/event/consortium-member-open-space/ URL:https://www.serviceinnovation.org/event/consortium-member-open-space/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/12/f4aa7e1553265bed0ae999f9ee35bae6-mngRaN.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Member Open Space starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220224T080000 DTEND;TZID=America/Los_Angeles:20220224T090000 DTSTAMP:20220118T163158Z CREATED:20220118T161149Z LAST-MODIFIED:20220118T163158Z UID:5281-1645689600-1645693200@www.serviceinnovation.org SUMMARY:KCS in Action: Turning Data into Continuous Improvement DESCRIPTION:This call is open to the public. 8 am Pacific, 5 pm Central European Time. Akamai uses information about the use of the knowledge base to improve it. Full description: https://www.serviceinnovation.org/event/kcs-in-action-continuous-improvement/ URL:https://www.serviceinnovation.org/event/kcs-in-action-continuous-improvement/ LOCATION:Zoom ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2022/01/c64417d81e7d585e8ccc7664c8d51aa8-2X54g2.tmp_.jpg ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Turning Data into Continuous Improvement starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220407T080000 DTEND;TZID=America/Los_Angeles:20220407T090000 DTSTAMP:20220324T180505Z CREATED:20220216T195657Z LAST-MODIFIED:20220324T180505Z UID:5346-1649318400-1649322000@www.serviceinnovation.org SUMMARY:​Sustaining Content Health & Customer Success with Content Strategy DESCRIPTION:This call is open to the public. Hear how NetApp implemented a content strategy to ensure continued customer success with their knowledge base content. Full description: https://www.serviceinnovation.org/event/sustaining-content-health-content-strategy/ URL:https://www.serviceinnovation.org/event/sustaining-content-health-content-strategy/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/02/Sustaining-Content-Health-Customer-Success-with-Content-Strategy.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:​Sustaining Content Health & Customer Success with Content Strategy starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220414T080000 DTEND;TZID=America/Los_Angeles:20220414T090000 DTSTAMP:20220316T170206Z CREATED:20220314T224006Z LAST-MODIFIED:20220316T170206Z UID:5416-1649923200-1649926800@www.serviceinnovation.org SUMMARY:Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration DESCRIPTION:Intelligent Swarming is a smarter way to organize people and work, unlocking the full potential of an organization. Full description: https://www.serviceinnovation.org/event/intelligent-swarming-101/ URL:https://www.serviceinnovation.org/event/intelligent-swarming-101/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/03/Intelligent-Swarming_101.png LOCATION:https://us02web.zoom.us/j/82161621200?pwd=c0VVMDVEdlZBK1FYK2FtQVBQR05TQT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20220426T080000 DTEND;TZID=America/Los_Angeles:20220427T110000 DTSTAMP:20220306T171525Z CREATED:20220203T213259Z LAST-MODIFIED:20220306T171525Z UID:5327-1650960000-1651057200@www.serviceinnovation.org SUMMARY:Team Meeting: Knowledge as the Product DESCRIPTION:This event is open to Consortium Members only. Apr 26 & 27, 8:00 AM – 11:00 AM PDT. What happens when we treat knowledge as the product of Support? Full description: https://www.serviceinnovation.org/event/team-meeting-knowledge-as-the-product/ URL:https://www.serviceinnovation.org/event/team-meeting-knowledge-as-the-product/ LOCATION:Zoom ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/02/Eventbrite-Main-Event-Image.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Team Meeting: Knowledge as the Product starts in 10 minutes. END:VALARM END:VEVENT END:VCALENDAR