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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200513T090000
DTEND;TZID=America/Los_Angeles:20200514T130000
DTSTAMP:20200507T174246Z
CREATED:20200127T212802Z
LAST-MODIFIED:20200507T174246Z
UID:4221-1589360400-1589461200@www.serviceinnovation.org
SUMMARY:Enhancing KCS Roles Team Meeting (Online)
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/enhancing-kcs-roles-team-meeting-online/
URL:https://www.serviceinnovation.org/event/enhancing-kcs-roles-team-meeting-online/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
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TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Enhancing KCS Roles Team Meeting (Online) starts in 10 minutes.
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200528T090000
DTEND;TZID=America/Los_Angeles:20200528T100000
DTSTAMP:20200325T174426Z
CREATED:20200228T192649Z
LAST-MODIFIED:20200325T174426Z
UID:4270-1590656400-1590660000@www.serviceinnovation.org
SUMMARY:KCS in Action: Improving Time to Resolution
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-improving-time-to-resolution/
URL:https://www.serviceinnovation.org/event/kcs-in-action-improving-time-to-resolution/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Improving Time to Resolution starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200611T110000
DTEND;TZID=America/Los_Angeles:20200611T120000
DTSTAMP:20200518T204254Z
CREATED:20200518T202235Z
LAST-MODIFIED:20200518T204254Z
UID:4396-1591873200-1591876800@www.serviceinnovation.org
SUMMARY:KCS and Chat Strategy
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-and-chat-strategy/
URL:https://www.serviceinnovation.org/event/kcs-and-chat-strategy/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS and Chat Strategy starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200623T100000
DTEND;TZID=America/Los_Angeles:20200623T110000
DTSTAMP:20200512T160929Z
CREATED:20200512T160929Z
LAST-MODIFIED:20200512T160929Z
UID:4402-1592906400-1592910000@www.serviceinnovation.org
SUMMARY:KCS in Action at athenahealth
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-at-athenahealth/
URL:https://www.serviceinnovation.org/event/kcs-in-action-at-athenahealth/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action at athenahealth starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200714T100000
DTEND;TZID=America/Los_Angeles:20200714T110000
DTSTAMP:20200612T210254Z
CREATED:20200612T210055Z
LAST-MODIFIED:20200612T210254Z
UID:4450-1594720800-1594724400@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Securing KDA Resources
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/consortium-conversation-securing-kda-resources/
URL:https://www.serviceinnovation.org/event/consortium-conversation-securing-kda-resources/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Securing KDA Resources starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200721T100000
DTEND;TZID=America/Los_Angeles:20200721T110000
DTSTAMP:20200512T161206Z
CREATED:20200512T161206Z
LAST-MODIFIED:20200512T161206Z
UID:4404-1595325600-1595329200@www.serviceinnovation.org
SUMMARY:KCS in Action: Coaching Program & Licensing Model at Chick-fil-A
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-coaching-program-licensing-model-at-chick-fil-a/
URL:https://www.serviceinnovation.org/event/kcs-in-action-coaching-program-licensing-model-at-chick-fil-a/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Coaching Program & Licensing Model at Chick-fil-A starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200729T080000
DTEND;TZID=America/Los_Angeles:20200730T120000
DTSTAMP:20200724T172529Z
CREATED:20200618T203339Z
LAST-MODIFIED:20200724T172529Z
UID:4466-1596009600-1596110400@www.serviceinnovation.org
SUMMARY:The Relationship Between Knowledge and Value: Team Meeting
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/knowledge-and-value-team-meeting/
URL:https://www.serviceinnovation.org/event/knowledge-and-value-team-meeting/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The Relationship Between Knowledge and Value: Team Meeting starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200804T070000
DTEND;TZID=America/Los_Angeles:20200804T090000
DTSTAMP:20200721T161917Z
CREATED:20200721T161917Z
LAST-MODIFIED:20200721T161917Z
UID:4508-1596524400-1596531600@www.serviceinnovation.org
SUMMARY:KCS Academy Roundtables
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-academy-roundtables/
URL:https://www.serviceinnovation.org/event/kcs-academy-roundtables/
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Academy Roundtables starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200826T080000
DTEND;TZID=America/Los_Angeles:20200826T090000
DTSTAMP:20200512T165708Z
CREATED:20200512T165708Z
LAST-MODIFIED:20200512T165708Z
UID:4406-1598428800-1598432400@www.serviceinnovation.org
SUMMARY:KCS in Action: Helping Managers Understand KCS
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-helping-managers-understand-kcs/
URL:https://www.serviceinnovation.org/event/kcs-in-action-helping-managers-understand-kcs/
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Helping Managers Understand KCS starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200923T090000
DTEND;TZID=America/Los_Angeles:20200925T130000
DTSTAMP:20200911T145146Z
CREATED:20200622T180117Z
LAST-MODIFIED:20200911T145146Z
UID:4484-1600851600-1601038800@www.serviceinnovation.org
SUMMARY:Virtual Member Summit 2020
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/virtual-member-summit-2020/
URL:https://www.serviceinnovation.org/event/virtual-member-summit-2020/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Virtual Member Summit 2020 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200929T090000
DTEND;TZID=America/Los_Angeles:20200929T100000
DTSTAMP:20200618T204129Z
CREATED:20200618T203340Z
LAST-MODIFIED:20200618T204129Z
UID:4467-1601370000-1601373600@www.serviceinnovation.org
SUMMARY:Member Summit Recap
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/member-summit-recap/
URL:https://www.serviceinnovation.org/event/member-summit-recap/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Member Summit Recap starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201007T110000
DTEND;TZID=America/Los_Angeles:20201007T121500
DTSTAMP:20200918T011413Z
CREATED:20200918T010744Z
LAST-MODIFIED:20200918T011413Z
UID:4560-1602068400-1602072900@www.serviceinnovation.org
SUMMARY:KCS Aligned Vendor Series: Optimize for Service Success
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-aligned-vendor-coveo/
URL:https://www.serviceinnovation.org/event/kcs-aligned-vendor-coveo/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Aligned Vendor Series: Optimize for Service Success starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201020T080000
DTEND;TZID=America/Los_Angeles:20201020T090000
DTSTAMP:20200908T233734Z
CREATED:20200908T233506Z
LAST-MODIFIED:20200908T233734Z
UID:4547-1603180800-1603184400@www.serviceinnovation.org
SUMMARY:KCS in Action:  Building a Strategic Framework
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/build-strategic-framework/
URL:https://www.serviceinnovation.org/event/build-strategic-framework/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action:  Building a Strategic Framework starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201105T080000
DTEND;TZID=America/Los_Angeles:20201105T090000
DTSTAMP:20201023T232443Z
CREATED:20201023T210113Z
LAST-MODIFIED:20201023T232443Z
UID:4614-1604563200-1604566800@www.serviceinnovation.org
SUMMARY:Elevate Your KCS Processes with Technology Fueled by RightAnswers
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/elevate-your-kcs-processes-with-technology-fueled-by-rightanswers/
URL:https://www.serviceinnovation.org/event/elevate-your-kcs-processes-with-technology-fueled-by-rightanswers/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Elevate Your KCS Processes with Technology Fueled by RightAnswers starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201117T060000
DTEND;TZID=America/Los_Angeles:20201118T100000
DTSTAMP:20201023T232359Z
CREATED:20200618T203341Z
LAST-MODIFIED:20201023T232359Z
UID:4468-1605592800-1605693600@www.serviceinnovation.org
SUMMARY:Knowledge as a Service: Team Meeting
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/knowledge-as-a-service-team-meeting/
URL:https://www.serviceinnovation.org/event/knowledge-as-a-service-team-meeting/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Knowledge as a Service: Team Meeting starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201118T080000
DTEND;TZID=America/Los_Angeles:20201118T090000
DTSTAMP:20201019T154256Z
CREATED:20201019T153314Z
LAST-MODIFIED:20201019T154256Z
UID:4605-1605686400-1605690000@www.serviceinnovation.org
SUMMARY:KCS in Action at OSIsoft
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-at-osisoft/
URL:https://www.serviceinnovation.org/event/kcs-in-action-at-osisoft/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action at OSIsoft starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201201T110000
DTEND;TZID=America/Los_Angeles:20201201T121500
DTSTAMP:20201023T232559Z
CREATED:20201023T210115Z
LAST-MODIFIED:20201023T232559Z
UID:4616-1606820400-1606824900@www.serviceinnovation.org
SUMMARY:Electrolux Case Study: KM Strategy to Improve Customer Experience
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/electrolux-case-study-km-strategy-to-improve-customer-experience/
URL:https://www.serviceinnovation.org/event/electrolux-case-study-km-strategy-to-improve-customer-experience/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Electrolux Case Study: KM Strategy to Improve Customer Experience starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201210T100000
DTEND;TZID=America/Los_Angeles:20201210T110000
DTSTAMP:20201023T232657Z
CREATED:20201015T020152Z
LAST-MODIFIED:20201023T232657Z
UID:4597-1607594400-1607598000@www.serviceinnovation.org
SUMMARY:KCS in Action: KB Driven Problem Management
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-kb-driven-problem-management/
URL:https://www.serviceinnovation.org/event/kcs-in-action-kb-driven-problem-management/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: KB Driven Problem Management starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210107T090000
DTEND;TZID=America/Los_Angeles:20210107T100000
DTSTAMP:20201208T041237Z
CREATED:20201208T041046Z
LAST-MODIFIED:20201208T041237Z
UID:4679-1610010000-1610013600@www.serviceinnovation.org
SUMMARY:Consortium Member Update
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/consortium-member-update/
URL:https://www.serviceinnovation.org/event/consortium-member-update/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2020/12/d7afaac6758520b18b1d18b458fc76b5-1TbpHS.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Member Update starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210121T090000
DTEND;TZID=America/Los_Angeles:20210121T100000
DTSTAMP:20210105T000130Z
CREATED:20210104T235251Z
LAST-MODIFIED:20210105T000130Z
UID:4707-1611219600-1611223200@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Social Networks\, Communities\, and Support
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/social-networks-communities-support/
URL:https://www.serviceinnovation.org/event/social-networks-communities-support/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Social Networks, Communities, and Support starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210217T080000
DTEND;TZID=America/Los_Angeles:20210217T090000
DTSTAMP:20210205T224136Z
CREATED:20210127T201538Z
LAST-MODIFIED:20210205T224136Z
UID:4748-1613548800-1613552400@www.serviceinnovation.org
SUMMARY:KCS in Action: Leveling Up a KCS Program to v6 Standards
DESCRIPTION:Hear how the NetApp Support Team “rebooted” their KCS Program by lowering effort, nudging for change, and building momentum. This event is open to the public. Full description: https://www.serviceinnovation.org/event/kcs-in-action-leveling-up-to-v6-standards/
URL:https://www.serviceinnovation.org/event/kcs-in-action-leveling-up-to-v6-standards/
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/01/fc2a74382a825b0afa20b196042fd02d-sQj6kU.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Leveling Up a KCS Program to v6 Standards starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210224T080000
DTEND;TZID=America/Los_Angeles:20210225T120000
DTSTAMP:20210223T175126Z
CREATED:20210104T234323Z
LAST-MODIFIED:20210223T175126Z
UID:4704-1614153600-1614254400@www.serviceinnovation.org
SUMMARY:Knowledge-Centered Success: Team Meeting
DESCRIPTION:If KCS seeks to create content that’s findable and usable by the intended audience, and that’s it, then what else is possible? This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/knowledge-centered-success-team-meeting/
URL:https://www.serviceinnovation.org/event/knowledge-centered-success-team-meeting/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Knowledge-Centered Success: Team Meeting starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210304T080000
DTEND;TZID=America/Los_Angeles:20210304T100000
DTSTAMP:20210217T200756Z
CREATED:20210208T172947Z
LAST-MODIFIED:20210217T200756Z
UID:4790-1614844800-1614852000@www.serviceinnovation.org
SUMMARY:KCS Academy Roundtables
DESCRIPTION:Join us in a discussion-based format on a variety of KCS topics.  This event is open to the public. Full description: https://www.serviceinnovation.org/event/kcs-academy-roundtables-2021-03/
URL:https://www.serviceinnovation.org/event/kcs-academy-roundtables-2021-03/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/02/527864af189d077984029ed6c3c6454b-1mTYAp.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Academy Roundtables starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210309T080000
DTEND;TZID=America/Los_Angeles:20210309T090000
DTSTAMP:20210205T223911Z
CREATED:20210205T223352Z
LAST-MODIFIED:20210205T223911Z
UID:4781-1615276800-1615280400@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Current Thinking on Intelligent Swarming
DESCRIPTION:Let's get together with fellow Consortium Members to talk about the latest in Intelligent Swarming. This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/consortium-conversation-intelligent-swarming/
URL:https://www.serviceinnovation.org/event/consortium-conversation-intelligent-swarming/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/02/16ea8c2e4fb581609f99a34105b8c437-iWdlrh.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Current Thinking on Intelligent Swarming starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210324T090000
DTEND;TZID=America/Los_Angeles:20210324T100000
DTSTAMP:20210310T193309Z
CREATED:20210310T192901Z
LAST-MODIFIED:20210310T193309Z
UID:4830-1616576400-1616580000@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Intelligent Swarming Measures & Reputation Models
DESCRIPTION:Unpacking two key aspects of the Intelligent Swarming framework. Full description: https://www.serviceinnovation.org/event/swarming-measures-reputation-models/
URL:https://www.serviceinnovation.org/event/swarming-measures-reputation-models/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/03/780d0f4cf626fcfc45ce1f9075d3e35a-rmfbFh.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Intelligent Swarming Measures & Reputation Models starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210330T090000
DTEND;TZID=America/Los_Angeles:20210330T100000
DTSTAMP:20210219T195725Z
CREATED:20210219T195421Z
LAST-MODIFIED:20210219T195725Z
UID:4808-1617094800-1617098400@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Knowledge Content and Customer Success
DESCRIPTION:How can we best leverage, capture, and share organizational memory? Full description: https://www.serviceinnovation.org/event/knowledge-content-and-customer-success/
URL:https://www.serviceinnovation.org/event/knowledge-content-and-customer-success/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/02/5740dc013a1eb54f80a932d11eb07f70-sJAyxt.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Knowledge Content and Customer Success starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210415T100000
DTEND;TZID=America/Los_Angeles:20210415T111500
DTSTAMP:20210310T193402Z
CREATED:20210310T192902Z
LAST-MODIFIED:20210310T193402Z
UID:4831-1618480800-1618485300@www.serviceinnovation.org
SUMMARY:Jacobs Engineering Group Uses Coveo for KCS Beyond Service and Support
DESCRIPTION:Tammy Willey, Knowledge Management Strategy Lead at Jacobs Engineering Group, shares their journey with KCS beyond service and support. Full description: https://www.serviceinnovation.org/event/jacobs-engineering-group-uses-coveo/
URL:https://www.serviceinnovation.org/event/jacobs-engineering-group-uses-coveo/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/03/fd713911d0a5f84b361a6576293a7d24-A7tOdT.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Jacobs Engineering Group Uses Coveo for KCS Beyond Service and Support starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210427T100000
DTEND;TZID=America/Los_Angeles:20210427T110000
DTSTAMP:20210426T230703Z
CREATED:20210426T230538Z
LAST-MODIFIED:20210426T230703Z
UID:4899-1619517600-1619521200@www.serviceinnovation.org
SUMMARY:KCS in Action: Social KDEs at Quest
DESCRIPTION:Jorge Carrasco describes Quest’s Social Knowledge Domain Expert role. Full description: https://www.serviceinnovation.org/event/kcs-in-action-social-kdes-at-quest/
URL:https://www.serviceinnovation.org/event/kcs-in-action-social-kdes-at-quest/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/04/bae716cac4edde2fd0d7b3e3a6b59970-cXd8NO.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Social KDEs at Quest starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Berlin:20210428T120000
DTEND;TZID=Europe/Berlin:20210429T160000
DTSTAMP:20210426T203027Z
CREATED:20210322T220505Z
LAST-MODIFIED:20210426T203027Z
UID:4852-1619611200-1619712000@www.serviceinnovation.org
SUMMARY:Long-Term KCS Success: Team Meeting
DESCRIPTION:A European-timed team meeting on KCS program management: considerations, communication, and long-term sustained success.  This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/long-term-kcs-success-team-meeting/
URL:https://www.serviceinnovation.org/event/long-term-kcs-success-team-meeting/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/03/69ab70053af983ded22865e5e660bca0-7mUfO2.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Long-Term KCS Success: Team Meeting starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210506T090000
DTEND;TZID=America/Los_Angeles:20210506T100000
DTSTAMP:20210421T013545Z
CREATED:20210421T013447Z
LAST-MODIFIED:20210421T013545Z
UID:4894-1620291600-1620295200@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Encouraging Curiosity
DESCRIPTION:A conversation with Adam Hansen from F5 about shifting organizational focus to include the requestor perspective. Full description: https://www.serviceinnovation.org/event/consortium-conversation-encouraging-curiosity/
URL:https://www.serviceinnovation.org/event/consortium-conversation-encouraging-curiosity/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/04/d83a6ffe334b8387c85cb40f0f5170cb-RrSVy6.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Encouraging Curiosity starts in 10 minutes.
END:VALARM
END:VEVENT
END:VCALENDAR