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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240710T080000
DTEND;TZID=America/Los_Angeles:20240710T090000
DTSTAMP:20240624T163546Z
CREATED:20240620T203625Z
LAST-MODIFIED:20240624T163546Z
UID:21465-1720598400-1720602000@www.serviceinnovation.org
SUMMARY:Intelligent Swarming: Adopting in Waves at Autodesk
DESCRIPTION:Open to Consortium Members only. Hear how Autodesk has implemented Intelligent Swarming. Full description: https://www.serviceinnovation.org/event/intelligent-swarming-adopting-in-waves-at-autodesk/
URL:https://www.serviceinnovation.org/event/intelligent-swarming-adopting-in-waves-at-autodesk/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/06/IS2024.png
LOCATION:https://us02web.zoom.us/j/82604772245?pwd=UzhDRkTcm2OCR20RF9NZoDHe36efTR.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Intelligent Swarming: Adopting in Waves at Autodesk starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240820T080000
DTEND;TZID=America/Los_Angeles:20240820T090000
DTSTAMP:20240808T171059Z
CREATED:20240808T145859Z
LAST-MODIFIED:20240808T171059Z
UID:21950-1724140800-1724144400@www.serviceinnovation.org
SUMMARY:Automation for KCS Program Managers
DESCRIPTION:Open to Consortium Members only. Automation for the Program Management aspects of KCS. Full description: https://www.serviceinnovation.org/event/automation-for-kcs-program-managers/
URL:https://www.serviceinnovation.org/event/automation-for-kcs-program-managers/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/08/Automation-for-KCS-Program-Managers.png
LOCATION:https://us02web.zoom.us/j/83793930812?pwd=W38MiXgXf7R7tQ0JgnMpd3iKyoM2Pb.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Automation for KCS Program Managers starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240822T080000
DTEND;TZID=America/Los_Angeles:20240822T090000
DTSTAMP:20240723T142106Z
CREATED:20240723T141615Z
LAST-MODIFIED:20240723T142106Z
UID:21802-1724313600-1724317200@www.serviceinnovation.org
SUMMARY:The AI Landscape: Where We Are Now
DESCRIPTION:Open to the public. Taking a thoughtful approach to AI (in its many forms) for knowledge management and beyond. Full description: https://www.serviceinnovation.org/event/the-ai-landscape/
URL:https://www.serviceinnovation.org/event/the-ai-landscape/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/07/State-of-AI.png
LOCATION:https://us02web.zoom.us/j/83389129458?pwd=NUNg8uWS7is9VS09pbOMCBV1xa3IdD.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The AI Landscape: Where We Are Now starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240917T110000
DTEND;TZID=America/Los_Angeles:20240917T120000
DTSTAMP:20240906T032543Z
CREATED:20240716T223901Z
LAST-MODIFIED:20240906T032543Z
UID:21767-1726570800-1726574400@www.serviceinnovation.org
SUMMARY:Measuring Self-Service and Other Digital Channels
DESCRIPTION:Open to Consortium Members only. Catch up on the latest guidance from Consortium Members and help shape the next iteration of a popular resource! Full description: https://www.serviceinnovation.org/event/measuring-self-service-and-other-digital-channels/
URL:https://www.serviceinnovation.org/event/measuring-self-service-and-other-digital-channels/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/07/Measuring-Self-Service.png
LOCATION:https://us02web.zoom.us/j/85226059570?pwd=mewsviej33qunwvWMUJzImpKeNNP7g.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Measuring Self-Service and Other Digital Channels starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240919T080000
DTEND;TZID=America/Los_Angeles:20240919T090000
DTSTAMP:20240918T185721Z
CREATED:20240318T224812Z
LAST-MODIFIED:20240918T185721Z
UID:19828-1726732800-1726736400@www.serviceinnovation.org
SUMMARY:KCS Transformation Series: Build Proficiency
DESCRIPTION:Open to the public. KCS Transformation Series: Let's talk measures and Evolve Loop activities. Full description: https://www.serviceinnovation.org/event/kcs-transformation-series-build-proficiency/
URL:https://www.serviceinnovation.org/event/kcs-transformation-series-build-proficiency/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/KCS-Transformation-Build.png
LOCATION:https://us02web.zoom.us/j/82668718407?pwd=NU1iM2xTSTBPWUFDMTE2ZlZrS0ZiUT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Transformation Series: Build Proficiency starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241001T080000
DTEND;TZID=America/Los_Angeles:20241001T090000
DTSTAMP:20240906T032257Z
CREATED:20240701T192820Z
LAST-MODIFIED:20240906T032257Z
UID:21563-1727769600-1727773200@www.serviceinnovation.org
SUMMARY:Q3 2024 - Quarterly Recap LIVE!
DESCRIPTION:Open to Consortium Members only. An in-depth look at the latest resources for Consortium Members. Full description: https://www.serviceinnovation.org/event/q3-2024-quarterly-recap-live/
URL:https://www.serviceinnovation.org/event/q3-2024-quarterly-recap-live/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/07/Q32024-Recap.png
LOCATION:https://us02web.zoom.us/j/84486121086?pwd=sJiprl6DJJkYlWHbMcPgQi1uE0iaCQ.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Q3 2024 - Quarterly Recap LIVE! starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241003T080000
DTEND;TZID=America/Los_Angeles:20241003T090000
DTSTAMP:20240911T183341Z
CREATED:20240904T175212Z
LAST-MODIFIED:20240911T183341Z
UID:22550-1727942400-1727946000@www.serviceinnovation.org
SUMMARY:KCS + Outsourcing
DESCRIPTION:Open to Consortium Members only. Bring your questions about and experience with KCS in outsourced environments. Full description: https://www.serviceinnovation.org/event/kcs-outsourcing/
URL:https://www.serviceinnovation.org/event/kcs-outsourcing/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/09/KCS-Outsourcing.png
LOCATION:https://us02web.zoom.us/j/81559218786?pwd=a8CaS9YMZrpgsSD7XR2pLYZ7CiSGa0.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS + Outsourcing starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241008T080000
DTEND;TZID=America/Los_Angeles:20241008T090000
DTSTAMP:20240911T183426Z
CREATED:20240904T191933Z
LAST-MODIFIED:20240911T183426Z
UID:22562-1728374400-1728378000@www.serviceinnovation.org
SUMMARY:Accidentally Imposing Your Org Chart Onto Your Customer Experience
DESCRIPTION:Open to Consortium Members only. Let's discuss how we sometimes accidentally let internal operations negatively affect customer experience. Full description: https://www.serviceinnovation.org/event/accidentally-imposing-your-org-chart-onto-your-customer-experience/
URL:https://www.serviceinnovation.org/event/accidentally-imposing-your-org-chart-onto-your-customer-experience/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/09/Org-Chart-and-CX.png
LOCATION:https://us02web.zoom.us/j/85308265262?pwd=Go1NAM4JUEo8ucUq6lhb7g7ORb5vYs.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Accidentally Imposing Your Org Chart Onto Your Customer Experience starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Madrid:20241029T090000
DTEND;TZID=Europe/Madrid:20241030T160000
DTSTAMP:20241025T131928Z
CREATED:20240910T031934Z
LAST-MODIFIED:20241025T131928Z
UID:22663-1730192400-1730304000@www.serviceinnovation.org
SUMMARY:KCS and Collaboration for Automation Health
DESCRIPTION:In person for Consortium Members only. Join us in Barcelona to hear how KCS and collaboration practices allow for healthy and successful automation and AI implementations.  Full description: https://www.serviceinnovation.org/event/kcs-and-collaboration-for-automation-health/
URL:https://www.serviceinnovation.org/event/kcs-and-collaboration-for-automation-health/
LOCATION:PTC Barcelona\, One Parc Central\, C. Marroc\, 33 10th Floor\, Barcelona\, 08018\, Spain
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/09/barcelona.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS and Collaboration for Automation Health starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241112T080000
DTEND;TZID=America/Los_Angeles:20241112T090000
DTSTAMP:20241025T131744Z
CREATED:20241020T180128Z
LAST-MODIFIED:20241025T131744Z
UID:23211-1731398400-1731402000@www.serviceinnovation.org
SUMMARY:Embracing & Improving Collaboration: Tending to Remote Teams
DESCRIPTION:Open to Consortium Members only. Madison Hoffman at Zendesk offers a look at what remote teams need to be successful. Full description: https://www.serviceinnovation.org/event/embracing-improving-collaboration-remote/
URL:https://www.serviceinnovation.org/event/embracing-improving-collaboration-remote/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/10/hoffman-zendesk-2024.png
LOCATION:https://us02web.zoom.us/j/86932645841?pwd=8d0ZrVbIUhdEqE5GPMQenOayrB7nZK.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Embracing & Improving Collaboration: Tending to Remote Teams starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241119T080000
DTEND;TZID=America/Los_Angeles:20241119T090000
DTSTAMP:20241023T162026Z
CREATED:20241018T173627Z
LAST-MODIFIED:20241023T162026Z
UID:23208-1732003200-1732006800@www.serviceinnovation.org
SUMMARY:AI in Action at F5 with Coveo
DESCRIPTION:Open to the public. Hear how F5 used Coveo's AI-powered solutions to boost their self-service success in this KCS Vendor Series presentation. Full description: https://www.serviceinnovation.org/event/ai-in-action-at-f5-with-coveo/
URL:https://www.serviceinnovation.org/event/ai-in-action-at-f5-with-coveo/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/10/Coveo2024.png
LOCATION:https://us02web.zoom.us/j/81770018164?pwd=9ehCtB2GE4lIZ4mtauxW43lPnXO6fb.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:AI in Action at F5 with Coveo starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241212T080000
DTEND;TZID=America/Los_Angeles:20241212T090000
DTSTAMP:20240922T025851Z
CREATED:20240318T230527Z
LAST-MODIFIED:20240922T025851Z
UID:19834-1733990400-1733994000@www.serviceinnovation.org
SUMMARY:KCS Transformation Series: Optimize & Innovate
DESCRIPTION:Open to the public. KCS Transformation Series: Let's talk continuous improvement. Full description: https://www.serviceinnovation.org/event/kcs-transformation-series-optimize-innovate/
URL:https://www.serviceinnovation.org/event/kcs-transformation-series-optimize-innovate/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/03/KCS-Transformation-Optimize-and-Innovate.png
LOCATION:https://us02web.zoom.us/j/81463279542?pwd=K1BUcDR2M2lkMi9QdU9lczNTU29tUT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Transformation Series: Optimize & Innovate starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241217T080000
DTEND;TZID=America/Los_Angeles:20241217T090000
DTSTAMP:20240910T125849Z
CREATED:20240910T124913Z
LAST-MODIFIED:20240910T125849Z
UID:22676-1734422400-1734426000@www.serviceinnovation.org
SUMMARY:2024 Year in Review
DESCRIPTION:Open to the public. Join Consortium staff for an overview of the recent work of the Members of the Consortium for Service Innovation. Full description: https://www.serviceinnovation.org/event/2024-year-in-review/
URL:https://www.serviceinnovation.org/event/2024-year-in-review/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/09/2024-Year-in-Review.png
LOCATION:https://us02web.zoom.us/j/84421802649?pwd=tUfv2UfNGXgHlgv0RDSTmu1lsZuEwE.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:2024 Year in Review starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241219T090000
DTEND;TZID=America/Los_Angeles:20241219T100000
DTSTAMP:20241023T162313Z
CREATED:20241020T183842Z
LAST-MODIFIED:20241023T162313Z
UID:23231-1734598800-1734602400@www.serviceinnovation.org
SUMMARY:KCS in Action at Ping Identity
DESCRIPTION:Open to the public. A look back on the one year anniversary of the KCS launch at Ping Identity, including successes, challenges, and what comes next. Full description: https://www.serviceinnovation.org/event/kcs-in-action-at-ping-identity/
URL:https://www.serviceinnovation.org/event/kcs-in-action-at-ping-identity/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/10/KCS-at-Ping.png
LOCATION:https://us02web.zoom.us/j/83205493269?pwd=LrV2tBE6IcUETaxTw1bfbbhBKDASug.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action at Ping Identity starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250219T100000
DTEND;TZID=America/Los_Angeles:20250219T110000
DTSTAMP:20250109T192508Z
CREATED:20250107T161031Z
LAST-MODIFIED:20250109T192508Z
UID:24255-1739959200-1739962800@www.serviceinnovation.org
SUMMARY:KCS in Action: Small Team Success at Farm Credit Mid-America
DESCRIPTION:Open to the public. Hear about FCMA's ongoing success with KCS, including the importance of change management, coaching, and focusing on demand-driven content. Full description: https://www.serviceinnovation.org/event/kcs-in-action-fcma/
URL:https://www.serviceinnovation.org/event/kcs-in-action-fcma/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/FCMA.png
LOCATION:https://us02web.zoom.us/j/85468750171?pwd=OYTN1NlM9fp8YJCFhTyxnrD1blLXxC.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Small Team Success at Farm Credit Mid-America starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250227T080000
DTEND;TZID=America/Los_Angeles:20250227T090000
DTSTAMP:20250124T173856Z
CREATED:20250117T210904Z
LAST-MODIFIED:20250124T173856Z
UID:24416-1740643200-1740646800@www.serviceinnovation.org
SUMMARY:Empowering Teams: Training for Success
DESCRIPTION:Open to the public. Hear how organizations are embedding training into their employee experiences—enhancing onboarding, upskilling, and overall team success. Full description: https://www.serviceinnovation.org/event/empowering-teams-training-for-success/
URL:https://www.serviceinnovation.org/event/empowering-teams-training-for-success/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/empowering-teams.png
LOCATION:https://us02web.zoom.us/j/81337115095?pwd=2T73sGb0zfgplJneg7jNIOgMy6OXbY.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Empowering Teams: Training for Success starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250325T090000
DTEND;TZID=America/New_York:20250327T170000
DTSTAMP:20250319T150500Z
CREATED:20241003T023912Z
LAST-MODIFIED:20250319T150500Z
UID:22720-1742893200-1743094800@www.serviceinnovation.org
SUMMARY:Annual Summit 2025
DESCRIPTION:Join forward-thinking practitioners and leaders at the Annual Summit: a three-day, in person gathering where we'll explore the convergence of knowledge, people, and AI. Full description: https://www.serviceinnovation.org/event/summit-2025/
URL:https://www.serviceinnovation.org/event/summit-2025/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/10/Summit2025.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Annual Summit 2025 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250409T080000
DTEND;TZID=America/Los_Angeles:20250409T090000
DTSTAMP:20250404T213843Z
CREATED:20250107T155239Z
LAST-MODIFIED:20250404T213843Z
UID:24244-1744185600-1744189200@www.serviceinnovation.org
SUMMARY:Annual Summit 2025 Recap
DESCRIPTION:Open to the public. Join us for a recap of the 2025 Summit and hear an update on the great work Consortium Members presented there. Full description: https://www.serviceinnovation.org/event/annual-summit-2025-recap/
URL:https://www.serviceinnovation.org/event/annual-summit-2025-recap/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/Summit25-Recap.png
LOCATION:https://us02web.zoom.us/j/84813017527?pwd=qVgG8uB0rSAJvhM3W7XintiWSfebtn.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Annual Summit 2025 Recap starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250429T080000
DTEND;TZID=America/Los_Angeles:20250430T110000
DTSTAMP:20250425T205541Z
CREATED:20250107T161757Z
LAST-MODIFIED:20250425T205541Z
UID:24260-1745913600-1746010800@www.serviceinnovation.org
SUMMARY:Reimagining Customer and Employee Experiences in the Age of AI
DESCRIPTION:Open to Consortium Members only. A deep dive into what's possible for customer and employee experience with emerging technologies at our disposal. Full description: https://www.serviceinnovation.org/event/reimagining-cx-and-ex/
URL:https://www.serviceinnovation.org/event/reimagining-cx-and-ex/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/reimagineCXandEX.png
LOCATION:https://us02web.zoom.us/j/89137713346?pwd=JnGaAmjRAgP8x5hjX6Kdy87dHuPHGr.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Reimagining Customer and Employee Experiences in the Age of AI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250522T090000
DTEND;TZID=America/Los_Angeles:20250522T100000
DTSTAMP:20250506T003229Z
CREATED:20250505T200113Z
LAST-MODIFIED:20250506T003229Z
UID:26028-1747904400-1747908000@www.serviceinnovation.org
SUMMARY:Nurturing Adaptive Workforces: Human-Centered Roles in an AI-Driven World
DESCRIPTION:Open to Consortium Members only. Follow-up from Summit 2025 Open Space: Can we identify indicators, metrics, and outcomes that matter most in this new era of work? Full description: https://www.serviceinnovation.org/event/nurturing-adaptive-workforces-human-centered-roles-in-an-ai-driven-world/
URL:https://www.serviceinnovation.org/event/nurturing-adaptive-workforces-human-centered-roles-in-an-ai-driven-world/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/Human-Centered-Roles-in-an-AI-Driven-World.png
LOCATION:https://us02web.zoom.us/j/86753259914?pwd=5N5Ir8vYOLK5aBWRS2xOBbS2JarSv4.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Nurturing Adaptive Workforces: Human-Centered Roles in an AI-Driven World starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250529T080000
DTEND;TZID=America/Los_Angeles:20250529T090000
DTSTAMP:20250507T160431Z
CREATED:20250505T210325Z
LAST-MODIFIED:20250507T160431Z
UID:26035-1748505600-1748509200@www.serviceinnovation.org
SUMMARY:Evolve Loop in Motion: Applying AI to Knowledge Domain Analysis
DESCRIPTION:Open to Consortium Members only. Follow-up from Summit 2025 Open Space: How can we use AI to supercharge Evolve Loop activities? Full description: https://www.serviceinnovation.org/event/evolve-loop-in-motion-applying-ai-to-knowledge-domain-analysis/
URL:https://www.serviceinnovation.org/event/evolve-loop-in-motion-applying-ai-to-knowledge-domain-analysis/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/Automation-and-the-Evolve-Loop.png
LOCATION:https://us02web.zoom.us/j/82990954319?pwd=DOciazUEUJMEEbhUmOskH2fDvniNtf.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Evolve Loop in Motion: Applying AI to Knowledge Domain Analysis starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250604T080000
DTEND;TZID=America/Los_Angeles:20250604T110000
DTSTAMP:20250611T174712Z
CREATED:20250227T030024Z
LAST-MODIFIED:20250611T174712Z
UID:25079-1749024000-1749034800@www.serviceinnovation.org
SUMMARY:KCS in Action Lab: The Intersection of KCS and AI
DESCRIPTION:Free for current Members and $125 General Admission for non members. Make the most of your KCS program while strategically incorporating AI for even greater benefits. Full description: https://www.serviceinnovation.org/event/kcs-in-action-lab-the-intersection-of-kcs-and-ai/
URL:https://www.serviceinnovation.org/event/kcs-in-action-lab-the-intersection-of-kcs-and-ai/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/02/KCSA-Lab-2025.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action Lab: The Intersection of KCS and AI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20250619T090000
DTEND;TZID=Europe/Dublin:20250620T160000
DTSTAMP:20250604T192250Z
CREATED:20250124T162450Z
LAST-MODIFIED:20250604T192250Z
UID:24495-1750323600-1750435200@www.serviceinnovation.org
SUMMARY:Knowledge Domains\, Collaboration\, and Advancing AI
DESCRIPTION:Open to Consortium Members only. An in-person exploration of how emerging AI and automation capabilities enhance collaboration and organizational learning. Full description: https://www.serviceinnovation.org/event/knowledge-domains-collaboration-ai/
URL:https://www.serviceinnovation.org/event/knowledge-domains-collaboration-ai/
LOCATION:SAP Dublin Waterside 3\, Waterside Citywest Business Campus\, Dublin\, 24\, Ireland
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/dublin.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Knowledge Domains, Collaboration, and Advancing AI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250708T090000
DTEND;TZID=America/Los_Angeles:20250708T100000
DTSTAMP:20250605T192230Z
CREATED:20250605T184914Z
LAST-MODIFIED:20250605T192230Z
UID:26585-1751965200-1751968800@www.serviceinnovation.org
SUMMARY:Introducing PAR 2.0
DESCRIPTION:Open to Consortium Members only. Hear how updates to PAR are making it more understandable and easier to use. Full description: https://www.serviceinnovation.org/event/introducing-par-2-0/
URL:https://www.serviceinnovation.org/event/introducing-par-2-0/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/06/PAR-2.0.png
LOCATION:https://us02web.zoom.us/j/84912003272?pwd=4cZvWIznagIaFzuW0lJvRNwQ4qpKUz.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Introducing PAR 2.0 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250717T080000
DTEND;TZID=America/Los_Angeles:20250717T090000
DTSTAMP:20250520T185029Z
CREATED:20250520T183520Z
LAST-MODIFIED:20250520T185029Z
UID:26245-1752739200-1752742800@www.serviceinnovation.org
SUMMARY:KCS in Action: A Thoughtful Approach at Twilio
DESCRIPTION:Open to the public. Hear how Twilio leverages champions and mentors - and celebrates progress - to keep KCS momentum. Full description: https://www.serviceinnovation.org/event/kcs-in-action-twilio/
URL:https://www.serviceinnovation.org/event/kcs-in-action-twilio/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/KCS-in-Action-Twilio.png
LOCATION:https://us02web.zoom.us/j/88492465983?pwd=qDwiXzZRCsvhAWvLgT4ltLUx1p5EJb.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: A Thoughtful Approach at Twilio starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250806T080000
DTEND;TZID=America/Los_Angeles:20250806T090000
DTSTAMP:20250520T185258Z
CREATED:20250515T154811Z
LAST-MODIFIED:20250520T185258Z
UID:26191-1754467200-1754470800@www.serviceinnovation.org
SUMMARY:KCS in Action: A Support Manager's View
DESCRIPTION:Open to the public. Hear how starting with coaching (and leaning into the principle of trust) has led to KCS success and company-wide interest and adoption at TOPdesk. Full description: https://www.serviceinnovation.org/event/kcs-in-action-topdesk/
URL:https://www.serviceinnovation.org/event/kcs-in-action-topdesk/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/KCS-in-Action-TOPdesk.png
LOCATION:https://us02web.zoom.us/j/82906509168?pwd=KQVfBsQFViiN7AEotcqjbPCYcOvcMc.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: A Support Manager's View starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250910T110000
DTEND;TZID=America/Los_Angeles:20250910T120000
DTSTAMP:20250728T214020Z
CREATED:20250728T210503Z
LAST-MODIFIED:20250728T214020Z
UID:27039-1757502000-1757505600@www.serviceinnovation.org
SUMMARY:KCS Automation in the Age of AI
DESCRIPTION:Open to the public. Join us as Arvind Gopal, VP of Product Management and Product Strategy at eGain, demonstrates how to leverage AI capabilities to support and accelerate KCS workflows. Full description: https://www.serviceinnovation.org/event/kcs-automation-in-the-age-of-ai/
URL:https://www.serviceinnovation.org/event/kcs-automation-in-the-age-of-ai/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/07/vendor-egain-2025-1.png
LOCATION:https://us02web.zoom.us/j/81528775169?pwd=mffBQDENmMrSQA4CX7Pq916tYriaRN.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Automation in the Age of AI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250923T080000
DTEND;TZID=America/Los_Angeles:20250924T110000
DTSTAMP:20250728T182141Z
CREATED:20250718T215950Z
LAST-MODIFIED:20250728T182141Z
UID:26986-1758614400-1758711600@www.serviceinnovation.org
SUMMARY:Executive Symposium 2025
DESCRIPTION:Open to invited Consortium Members only. Join us to explore how the value of service and support continues to shift away from break-fix and toward knowledge curation and collaboration. Full description: https://www.serviceinnovation.org/event/executive-symposium-2025/
URL:https://www.serviceinnovation.org/event/executive-symposium-2025/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/06/2025-Exec-Summit.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Executive Symposium 2025 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251007T090000
DTEND;TZID=America/Los_Angeles:20251007T100000
DTSTAMP:20250814T204355Z
CREATED:20250814T033614Z
LAST-MODIFIED:20250814T204355Z
UID:27658-1759827600-1759831200@www.serviceinnovation.org
SUMMARY:Innovation: Bridging the Real and the Ideal
DESCRIPTION:Open to Consortium Members only. A conversation about the nature of innovation and how to create the conditions for an innovative environment. Full description: https://www.serviceinnovation.org/event/the-paradox-of-innovation/
URL:https://www.serviceinnovation.org/event/the-paradox-of-innovation/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/08/real-ideal-innovation.png
LOCATION:https://us02web.zoom.us/j/83168891898?pwd=qGlYtc1ZvbXgPLXNVHuGu8OIOb7ZQW.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Innovation: Bridging the Real and the Ideal starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251016T080000
DTEND;TZID=America/Los_Angeles:20251016T093000
DTSTAMP:20250926T180057Z
CREATED:20250925T191454Z
LAST-MODIFIED:20250926T180057Z
UID:28289-1760601600-1760607000@www.serviceinnovation.org
SUMMARY:Content Access Considerations for GenAI
DESCRIPTION:Open to Consortium Members only. Discuss approaches to content discoverability and access when GenAI tools are harvesting it. Full description: https://www.serviceinnovation.org/event/content-access-considerations-for-genai/
URL:https://www.serviceinnovation.org/event/content-access-considerations-for-genai/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/09/content-considerations-genai.png
LOCATION:https://us02web.zoom.us/j/82340790643?pwd=4W6mlY5wgEKXvqQFkDVCkPuDmvHYGi.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Content Access Considerations for GenAI starts in 10 minutes.
END:VALARM
END:VEVENT
END:VCALENDAR