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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260324T080000
DTEND;TZID=America/Los_Angeles:20260325T110000
DTSTAMP:20260324T184145Z
CREATED:20260220T182339Z
LAST-MODIFIED:20260324T184145Z
UID:31439-1774339200-1774436400@www.serviceinnovation.org
SUMMARY:Organizational Change & Emerging Roles
DESCRIPTION:Open to Consortium Members only. How do we redesign our organizations as expectations and opportunities shift? What roles and skills are required now? Full description: https://www.serviceinnovation.org/event/organizational-change-emerging-roles/
URL:https://www.serviceinnovation.org/event/organizational-change-emerging-roles/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/02/Change-and-Roles.png
LOCATION:https://us02web.zoom.us/j/83192519542?pwd=FaCMHJJvUcpAS1sFFQ6k9w0CVfhJjQ.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
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DESCRIPTION:Organizational Change & Emerging Roles starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260224T090000
DTEND;TZID=Europe/London:20260225T160000
DTSTAMP:20260217T162437Z
CREATED:20251015T184333Z
LAST-MODIFIED:20260217T162437Z
UID:28551-1771923600-1772035200@www.serviceinnovation.org
SUMMARY:The Evolution of the Evolve Loop
DESCRIPTION:Open to Consortium Members only. An in-person meeting in London to discuss Evolve Loop practices. Full description: https://www.serviceinnovation.org/event/the-evolution-of-the-evolve-loop/
URL:https://www.serviceinnovation.org/event/the-evolution-of-the-evolve-loop/
LOCATION:ConnectWise\, Earl Place\, 15 Appold St\, London\, EC2A 2DL\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/10/evolution-evolve-loop.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The Evolution of the Evolve Loop starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260212T080000
DTEND;TZID=America/Los_Angeles:20260212T090000
DTSTAMP:20260206T194719Z
CREATED:20260113T185950Z
LAST-MODIFIED:20260206T194719Z
UID:30727-1770883200-1770886800@www.serviceinnovation.org
SUMMARY:Member Meetup: Agentic Pilots & Gap Analysis at Ping Identity
DESCRIPTION:Exclusive for Consortium Members: learn how Ping Identity is testing Glean to automate problem management and Knowledge Domain Analysis. Full description: https://www.serviceinnovation.org/event/member-meetup-agentic-pilots-gap-analysis-at-ping-identity/
URL:https://www.serviceinnovation.org/event/member-meetup-agentic-pilots-gap-analysis-at-ping-identity/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2026/01/Member-Meetup-Ping.png
LOCATION:https://us02web.zoom.us/j/86098325970?pwd=Vo0DYngDtarCem82LamSYJbzBC8liS.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Member Meetup: Agentic Pilots & Gap Analysis at Ping Identity starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260210T080000
DTEND;TZID=America/Los_Angeles:20260210T090000
DTSTAMP:20260116T165816Z
CREATED:20251210T231103Z
LAST-MODIFIED:20260116T165816Z
UID:30273-1770710400-1770714000@www.serviceinnovation.org
SUMMARY:Set Up For Success: Leverage Consortium Resources to Strengthen Customer Engagement
DESCRIPTION:Open to the public. Kick off your 2026 with an action plan for engaging the Consortium and its resources. Full description: https://www.serviceinnovation.org/event/set-up-for-success-leverage-consortium-resources-to-strengthen-customer-engagement/
URL:https://www.serviceinnovation.org/event/set-up-for-success-leverage-consortium-resources-to-strengthen-customer-engagement/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/Setup-Success-Feb-10.png
LOCATION:https://us02web.zoom.us/j/82625526460?pwd=UnG7nEkm2Petz5CXLMArJvq82kR9Nb.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Set Up For Success: Leverage Consortium Resources to Strengthen Customer Engagement starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260114T090000
DTEND;TZID=America/Los_Angeles:20260114T100000
DTSTAMP:20260114T221904Z
CREATED:20251014T174433Z
LAST-MODIFIED:20260114T221904Z
UID:28494-1768381200-1768384800@www.serviceinnovation.org
SUMMARY:Agentic AI Series: Enabling AI Agents with KCS and Intelligent Swarming
DESCRIPTION:Open to Consortium Members only. Understand the process behind capturing and curating content that can be used with AI agents. Full description: https://www.serviceinnovation.org/event/agentic-ai-series-enabling-ai-agents-with-kcs-and-intelligent-swarming/
URL:https://www.serviceinnovation.org/event/agentic-ai-series-enabling-ai-agents-with-kcs-and-intelligent-swarming/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/10/Agentic-AI-Series-Session-3.png
LOCATION:https://us02web.zoom.us/j/89917754423?pwd=QL1pmQaAFQ00vY4Q7hbL5vJWyFWaRS.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Agentic AI Series: Enabling AI Agents with KCS and Intelligent Swarming starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251217T090000
DTEND;TZID=America/Los_Angeles:20251217T100000
DTSTAMP:20260114T221746Z
CREATED:20251014T174440Z
LAST-MODIFIED:20260114T221746Z
UID:28489-1765962000-1765965600@www.serviceinnovation.org
SUMMARY:Agentic AI Series: Data Science Essentials for AI-Driven Knowledge
DESCRIPTION:Get grounded in the data science fundamentals that make AI-powered knowledge work. Full description: https://www.serviceinnovation.org/event/agentic-ai-series-data-science-essentials-for-ai-driven-knowledge/
URL:https://www.serviceinnovation.org/event/agentic-ai-series-data-science-essentials-for-ai-driven-knowledge/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/10/Agentic-AI-Series-Session-2.png
LOCATION:https://us02web.zoom.us/j/81655244671?pwd=ESivGt4FnLBNwQ5RaPMAOac0BFhIhT.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Agentic AI Series: Data Science Essentials for AI-Driven Knowledge starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251211T080000
DTEND;TZID=America/Los_Angeles:20251211T090000
DTSTAMP:20251210T193015Z
CREATED:20250827T183549Z
LAST-MODIFIED:20251210T193015Z
UID:27968-1765440000-1765443600@www.serviceinnovation.org
SUMMARY:2025 Year in Review
DESCRIPTION:Open to the public. Join Consortium staff as they provide an overview of the recent work of the Members of the Consortium. Full description: https://www.serviceinnovation.org/event/2025-year-in-review/
URL:https://www.serviceinnovation.org/event/2025-year-in-review/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/2025-year-in-review.png
LOCATION:https://us02web.zoom.us/j/89885738603?pwd=LN4UAAWlBtKkwtsvTbHIhSSWUwj1Ro.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:2025 Year in Review starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251209T090000
DTEND;TZID=America/Los_Angeles:20251209T100000
DTSTAMP:20251118T171453Z
CREATED:20251117T193651Z
LAST-MODIFIED:20251118T171453Z
UID:29603-1765270800-1765274400@www.serviceinnovation.org
SUMMARY:KCS Aligned Vendor Series: Foundations for Achieving AI-Driven Support & Knowledge Excellence
DESCRIPTION:Open to the public. Join Michelle Stumpf, Head of Knowledge Management at Celonis and Brian Corcoran, Regional Sales Manager & Global Support SME at SearchUnify as they unpack the foundational elements needed to set your organization up for success before entering the Autonomous Era of Customer Support. Full description: https://www.serviceinnovation.org/event/kcs-aligned-vendor-series-foundations-for-achieving-ai-driven-support-knowledge-exellence/
URL:https://www.serviceinnovation.org/event/kcs-aligned-vendor-series-foundations-for-achieving-ai-driven-support-knowledge-exellence/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/11/GrazittiDec2025.png
LOCATION:https://us02web.zoom.us/j/82722250199?pwd=yvPg4luwVqd5joj2XufkbzHjcsFewf.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Aligned Vendor Series: Foundations for Achieving AI-Driven Support & Knowledge Excellence starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251202T173000
DTEND;TZID=America/Denver:20251204T160000
DTSTAMP:20250826T185849Z
CREATED:20250522T193328Z
LAST-MODIFIED:20250826T185849Z
UID:26347-1764696600-1764864000@www.serviceinnovation.org
SUMMARY:Leadership Committee 2025
DESCRIPTION:Open to invited Sponsor- and Benefactor-level Consortium Members to set the direction and prioritize focus areas for 2026. Full description: https://www.serviceinnovation.org/event/leadership-committee-2025/
URL:https://www.serviceinnovation.org/event/leadership-committee-2025/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/2025-Leadership-Committee.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Leadership Committee 2025 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251118T080000
DTEND;TZID=America/Los_Angeles:20251118T090000
DTSTAMP:20251212T183148Z
CREATED:20250910T173153Z
LAST-MODIFIED:20251212T183148Z
UID:28150-1763452800-1763456400@www.serviceinnovation.org
SUMMARY:The AI Blueprint: A Map for Success
DESCRIPTION:Open to Consortium Members only. Matt Seaman walks through a structured approach for successful AI implementations. Full description: https://www.serviceinnovation.org/event/the-ai-blueprint/
URL:https://www.serviceinnovation.org/event/the-ai-blueprint/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/09/Blueprint.png
LOCATION:https://us02web.zoom.us/j/87074593652?pwd=a6v6zCa9D3JtXL1vNumAav9TTjA0Tx.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The AI Blueprint: A Map for Success starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251113T090000
DTEND;TZID=America/Los_Angeles:20251113T100000
DTSTAMP:20260114T221544Z
CREATED:20251014T174443Z
LAST-MODIFIED:20260114T221544Z
UID:28478-1763024400-1763028000@www.serviceinnovation.org
SUMMARY:Agentic AI Series: Agentic AI Meets Knowledge Management
DESCRIPTION:Explore the emerging landscape of agentic AI and the role knowledge management plays within it. This session will unpack the key types of agentic artifacts—what they are, how they function, and how effective knowledge practices form the foundation for trustworthy, context-aware AI systems. Full description: https://www.serviceinnovation.org/event/agentic-ai-series-agentic-ai-meets-knowledge-management/
URL:https://www.serviceinnovation.org/event/agentic-ai-series-agentic-ai-meets-knowledge-management/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/10/Agentic-AI-Series-Session-1.png
LOCATION:https://us02web.zoom.us/j/82587608150?pwd=dvs40o4bRXLWF5banzyTMvYKd2MXM1.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Agentic AI Series: Agentic AI Meets Knowledge Management starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251105T050000
DTEND;TZID=America/Los_Angeles:20251106T080000
DTSTAMP:20251104T203021Z
CREATED:20250915T233712Z
LAST-MODIFIED:20251104T203021Z
UID:28216-1762318800-1762416000@www.serviceinnovation.org
SUMMARY:Innovation Lab: Healthy Knowledge Metrics in an Automated World
DESCRIPTION:Open to Consortium Members only. Explore how knowledge work (and how we measure it) is changing in an increasingly automated world. Full description: https://www.serviceinnovation.org/event/healthy-knowledge-metrics/
URL:https://www.serviceinnovation.org/event/healthy-knowledge-metrics/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/09/healthy-knowledge-metrics.png
LOCATION:https://us02web.zoom.us/j/87423665746?pwd=9jHaIAaJugdiuporACIid5JZarnYHO.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Innovation Lab: Healthy Knowledge Metrics in an Automated World starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251029T080000
DTEND;TZID=America/Los_Angeles:20251029T090000
DTSTAMP:20251029T221156Z
CREATED:20250807T000937Z
LAST-MODIFIED:20251029T221156Z
UID:27366-1761724800-1761728400@www.serviceinnovation.org
SUMMARY:KCS in Action: Program Design by the Numbers
DESCRIPTION:Open to the public. In this session, we’ll explore KCS program design through the lens of all things countable! Full description: https://www.serviceinnovation.org/event/kcs-in-action-program-design-by-the-numbers/
URL:https://www.serviceinnovation.org/event/kcs-in-action-program-design-by-the-numbers/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/08/KCS-by-the-Numbers.png
LOCATION:https://us02web.zoom.us/j/88128738753?pwd=NRZnv9cfnrsDYFzjT7OnHTKOIVXaEt.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Program Design by the Numbers starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251016T080000
DTEND;TZID=America/Los_Angeles:20251016T093000
DTSTAMP:20250926T180057Z
CREATED:20250925T191454Z
LAST-MODIFIED:20250926T180057Z
UID:28289-1760601600-1760607000@www.serviceinnovation.org
SUMMARY:Content Access Considerations for GenAI
DESCRIPTION:Open to Consortium Members only. Discuss approaches to content discoverability and access when GenAI tools are harvesting it. Full description: https://www.serviceinnovation.org/event/content-access-considerations-for-genai/
URL:https://www.serviceinnovation.org/event/content-access-considerations-for-genai/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/09/content-considerations-genai.png
LOCATION:https://us02web.zoom.us/j/82340790643?pwd=4W6mlY5wgEKXvqQFkDVCkPuDmvHYGi.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Content Access Considerations for GenAI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251007T090000
DTEND;TZID=America/Los_Angeles:20251007T100000
DTSTAMP:20250814T204355Z
CREATED:20250814T033614Z
LAST-MODIFIED:20250814T204355Z
UID:27658-1759827600-1759831200@www.serviceinnovation.org
SUMMARY:Innovation: Bridging the Real and the Ideal
DESCRIPTION:Open to Consortium Members only. A conversation about the nature of innovation and how to create the conditions for an innovative environment. Full description: https://www.serviceinnovation.org/event/the-paradox-of-innovation/
URL:https://www.serviceinnovation.org/event/the-paradox-of-innovation/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/08/real-ideal-innovation.png
LOCATION:https://us02web.zoom.us/j/83168891898?pwd=qGlYtc1ZvbXgPLXNVHuGu8OIOb7ZQW.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Innovation: Bridging the Real and the Ideal starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250923T080000
DTEND;TZID=America/Los_Angeles:20250924T110000
DTSTAMP:20250728T182141Z
CREATED:20250718T215950Z
LAST-MODIFIED:20250728T182141Z
UID:26986-1758614400-1758711600@www.serviceinnovation.org
SUMMARY:Executive Symposium 2025
DESCRIPTION:Open to invited Consortium Members only. Join us to explore how the value of service and support continues to shift away from break-fix and toward knowledge curation and collaboration. Full description: https://www.serviceinnovation.org/event/executive-symposium-2025/
URL:https://www.serviceinnovation.org/event/executive-symposium-2025/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/06/2025-Exec-Summit.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Executive Symposium 2025 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250910T110000
DTEND;TZID=America/Los_Angeles:20250910T120000
DTSTAMP:20250728T214020Z
CREATED:20250728T210503Z
LAST-MODIFIED:20250728T214020Z
UID:27039-1757502000-1757505600@www.serviceinnovation.org
SUMMARY:KCS Automation in the Age of AI
DESCRIPTION:Open to the public. Join us as Arvind Gopal, VP of Product Management and Product Strategy at eGain, demonstrates how to leverage AI capabilities to support and accelerate KCS workflows. Full description: https://www.serviceinnovation.org/event/kcs-automation-in-the-age-of-ai/
URL:https://www.serviceinnovation.org/event/kcs-automation-in-the-age-of-ai/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/07/vendor-egain-2025-1.png
LOCATION:https://us02web.zoom.us/j/81528775169?pwd=mffBQDENmMrSQA4CX7Pq916tYriaRN.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Automation in the Age of AI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250806T080000
DTEND;TZID=America/Los_Angeles:20250806T090000
DTSTAMP:20250520T185258Z
CREATED:20250515T154811Z
LAST-MODIFIED:20250520T185258Z
UID:26191-1754467200-1754470800@www.serviceinnovation.org
SUMMARY:KCS in Action: A Support Manager's View
DESCRIPTION:Open to the public. Hear how starting with coaching (and leaning into the principle of trust) has led to KCS success and company-wide interest and adoption at TOPdesk. Full description: https://www.serviceinnovation.org/event/kcs-in-action-topdesk/
URL:https://www.serviceinnovation.org/event/kcs-in-action-topdesk/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/KCS-in-Action-TOPdesk.png
LOCATION:https://us02web.zoom.us/j/82906509168?pwd=KQVfBsQFViiN7AEotcqjbPCYcOvcMc.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: A Support Manager's View starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250717T080000
DTEND;TZID=America/Los_Angeles:20250717T090000
DTSTAMP:20250520T185029Z
CREATED:20250520T183520Z
LAST-MODIFIED:20250520T185029Z
UID:26245-1752739200-1752742800@www.serviceinnovation.org
SUMMARY:KCS in Action: A Thoughtful Approach at Twilio
DESCRIPTION:Open to the public. Hear how Twilio leverages champions and mentors - and celebrates progress - to keep KCS momentum. Full description: https://www.serviceinnovation.org/event/kcs-in-action-twilio/
URL:https://www.serviceinnovation.org/event/kcs-in-action-twilio/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/KCS-in-Action-Twilio.png
LOCATION:https://us02web.zoom.us/j/88492465983?pwd=qDwiXzZRCsvhAWvLgT4ltLUx1p5EJb.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: A Thoughtful Approach at Twilio starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250708T090000
DTEND;TZID=America/Los_Angeles:20250708T100000
DTSTAMP:20250605T192230Z
CREATED:20250605T184914Z
LAST-MODIFIED:20250605T192230Z
UID:26585-1751965200-1751968800@www.serviceinnovation.org
SUMMARY:Introducing PAR 2.0
DESCRIPTION:Open to Consortium Members only. Hear how updates to PAR are making it more understandable and easier to use. Full description: https://www.serviceinnovation.org/event/introducing-par-2-0/
URL:https://www.serviceinnovation.org/event/introducing-par-2-0/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/06/PAR-2.0.png
LOCATION:https://us02web.zoom.us/j/84912003272?pwd=4cZvWIznagIaFzuW0lJvRNwQ4qpKUz.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Introducing PAR 2.0 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20250619T090000
DTEND;TZID=Europe/Dublin:20250620T160000
DTSTAMP:20250604T192250Z
CREATED:20250124T162450Z
LAST-MODIFIED:20250604T192250Z
UID:24495-1750323600-1750435200@www.serviceinnovation.org
SUMMARY:Knowledge Domains\, Collaboration\, and Advancing AI
DESCRIPTION:Open to Consortium Members only. An in-person exploration of how emerging AI and automation capabilities enhance collaboration and organizational learning. Full description: https://www.serviceinnovation.org/event/knowledge-domains-collaboration-ai/
URL:https://www.serviceinnovation.org/event/knowledge-domains-collaboration-ai/
LOCATION:SAP Dublin Waterside 3\, Waterside Citywest Business Campus\, Dublin\, 24\, Ireland
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/dublin.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Knowledge Domains, Collaboration, and Advancing AI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250604T080000
DTEND;TZID=America/Los_Angeles:20250604T110000
DTSTAMP:20250611T174712Z
CREATED:20250227T030024Z
LAST-MODIFIED:20250611T174712Z
UID:25079-1749024000-1749034800@www.serviceinnovation.org
SUMMARY:KCS in Action Lab: The Intersection of KCS and AI
DESCRIPTION:Free for current Members and $125 General Admission for non members. Make the most of your KCS program while strategically incorporating AI for even greater benefits. Full description: https://www.serviceinnovation.org/event/kcs-in-action-lab-the-intersection-of-kcs-and-ai/
URL:https://www.serviceinnovation.org/event/kcs-in-action-lab-the-intersection-of-kcs-and-ai/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/02/KCSA-Lab-2025.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action Lab: The Intersection of KCS and AI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250529T080000
DTEND;TZID=America/Los_Angeles:20250529T090000
DTSTAMP:20250507T160431Z
CREATED:20250505T210325Z
LAST-MODIFIED:20250507T160431Z
UID:26035-1748505600-1748509200@www.serviceinnovation.org
SUMMARY:Evolve Loop in Motion: Applying AI to Knowledge Domain Analysis
DESCRIPTION:Open to Consortium Members only. Follow-up from Summit 2025 Open Space: How can we use AI to supercharge Evolve Loop activities? Full description: https://www.serviceinnovation.org/event/evolve-loop-in-motion-applying-ai-to-knowledge-domain-analysis/
URL:https://www.serviceinnovation.org/event/evolve-loop-in-motion-applying-ai-to-knowledge-domain-analysis/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/Automation-and-the-Evolve-Loop.png
LOCATION:https://us02web.zoom.us/j/82990954319?pwd=DOciazUEUJMEEbhUmOskH2fDvniNtf.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Evolve Loop in Motion: Applying AI to Knowledge Domain Analysis starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250522T090000
DTEND;TZID=America/Los_Angeles:20250522T100000
DTSTAMP:20250506T003229Z
CREATED:20250505T200113Z
LAST-MODIFIED:20250506T003229Z
UID:26028-1747904400-1747908000@www.serviceinnovation.org
SUMMARY:Nurturing Adaptive Workforces: Human-Centered Roles in an AI-Driven World
DESCRIPTION:Open to Consortium Members only. Follow-up from Summit 2025 Open Space: Can we identify indicators, metrics, and outcomes that matter most in this new era of work? Full description: https://www.serviceinnovation.org/event/nurturing-adaptive-workforces-human-centered-roles-in-an-ai-driven-world/
URL:https://www.serviceinnovation.org/event/nurturing-adaptive-workforces-human-centered-roles-in-an-ai-driven-world/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/Human-Centered-Roles-in-an-AI-Driven-World.png
LOCATION:https://us02web.zoom.us/j/86753259914?pwd=5N5Ir8vYOLK5aBWRS2xOBbS2JarSv4.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Nurturing Adaptive Workforces: Human-Centered Roles in an AI-Driven World starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250429T080000
DTEND;TZID=America/Los_Angeles:20250430T110000
DTSTAMP:20250425T205541Z
CREATED:20250107T161757Z
LAST-MODIFIED:20250425T205541Z
UID:24260-1745913600-1746010800@www.serviceinnovation.org
SUMMARY:Reimagining Customer and Employee Experiences in the Age of AI
DESCRIPTION:Open to Consortium Members only. A deep dive into what's possible for customer and employee experience with emerging technologies at our disposal. Full description: https://www.serviceinnovation.org/event/reimagining-cx-and-ex/
URL:https://www.serviceinnovation.org/event/reimagining-cx-and-ex/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/reimagineCXandEX.png
LOCATION:https://us02web.zoom.us/j/89137713346?pwd=JnGaAmjRAgP8x5hjX6Kdy87dHuPHGr.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Reimagining Customer and Employee Experiences in the Age of AI starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250409T080000
DTEND;TZID=America/Los_Angeles:20250409T090000
DTSTAMP:20250404T213843Z
CREATED:20250107T155239Z
LAST-MODIFIED:20250404T213843Z
UID:24244-1744185600-1744189200@www.serviceinnovation.org
SUMMARY:Annual Summit 2025 Recap
DESCRIPTION:Open to the public. Join us for a recap of the 2025 Summit and hear an update on the great work Consortium Members presented there. Full description: https://www.serviceinnovation.org/event/annual-summit-2025-recap/
URL:https://www.serviceinnovation.org/event/annual-summit-2025-recap/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/Summit25-Recap.png
LOCATION:https://us02web.zoom.us/j/84813017527?pwd=qVgG8uB0rSAJvhM3W7XintiWSfebtn.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Annual Summit 2025 Recap starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250325T090000
DTEND;TZID=America/New_York:20250327T170000
DTSTAMP:20250319T150500Z
CREATED:20241003T023912Z
LAST-MODIFIED:20250319T150500Z
UID:22720-1742893200-1743094800@www.serviceinnovation.org
SUMMARY:Annual Summit 2025
DESCRIPTION:Join forward-thinking practitioners and leaders at the Annual Summit: a three-day, in person gathering where we'll explore the convergence of knowledge, people, and AI. Full description: https://www.serviceinnovation.org/event/summit-2025/
URL:https://www.serviceinnovation.org/event/summit-2025/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/10/Summit2025.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Annual Summit 2025 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250227T080000
DTEND;TZID=America/Los_Angeles:20250227T090000
DTSTAMP:20250124T173856Z
CREATED:20250117T210904Z
LAST-MODIFIED:20250124T173856Z
UID:24416-1740643200-1740646800@www.serviceinnovation.org
SUMMARY:Empowering Teams: Training for Success
DESCRIPTION:Open to the public. Hear how organizations are embedding training into their employee experiences—enhancing onboarding, upskilling, and overall team success. Full description: https://www.serviceinnovation.org/event/empowering-teams-training-for-success/
URL:https://www.serviceinnovation.org/event/empowering-teams-training-for-success/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/empowering-teams.png
LOCATION:https://us02web.zoom.us/j/81337115095?pwd=2T73sGb0zfgplJneg7jNIOgMy6OXbY.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Empowering Teams: Training for Success starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250219T100000
DTEND;TZID=America/Los_Angeles:20250219T110000
DTSTAMP:20250109T192508Z
CREATED:20250107T161031Z
LAST-MODIFIED:20250109T192508Z
UID:24255-1739959200-1739962800@www.serviceinnovation.org
SUMMARY:KCS in Action: Small Team Success at Farm Credit Mid-America
DESCRIPTION:Open to the public. Hear about FCMA's ongoing success with KCS, including the importance of change management, coaching, and focusing on demand-driven content. Full description: https://www.serviceinnovation.org/event/kcs-in-action-fcma/
URL:https://www.serviceinnovation.org/event/kcs-in-action-fcma/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/FCMA.png
LOCATION:https://us02web.zoom.us/j/85468750171?pwd=OYTN1NlM9fp8YJCFhTyxnrD1blLXxC.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Small Team Success at Farm Credit Mid-America starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241219T090000
DTEND;TZID=America/Los_Angeles:20241219T100000
DTSTAMP:20241023T162313Z
CREATED:20241020T183842Z
LAST-MODIFIED:20241023T162313Z
UID:23231-1734598800-1734602400@www.serviceinnovation.org
SUMMARY:KCS in Action at Ping Identity
DESCRIPTION:Open to the public. A look back on the one year anniversary of the KCS launch at Ping Identity, including successes, challenges, and what comes next. Full description: https://www.serviceinnovation.org/event/kcs-in-action-at-ping-identity/
URL:https://www.serviceinnovation.org/event/kcs-in-action-at-ping-identity/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/10/KCS-at-Ping.png
LOCATION:https://us02web.zoom.us/j/83205493269?pwd=LrV2tBE6IcUETaxTw1bfbbhBKDASug.1
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action at Ping Identity starts in 10 minutes.
END:VALARM
END:VEVENT
END:VCALENDAR