BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Consortium for Service Innovation - ECPv6.18.0//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://www.serviceinnovation.org X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20230312T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20231105T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20240310T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20241103T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20250309T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20251102T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20260308T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20261101T090000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Dublin BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:IST DTSTART:20240331T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20241027T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:IST DTSTART:20250330T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:IST DTSTART:20260329T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T010000 END:DAYLIGHT END:VTIMEZONE BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20250309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20251102T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20260308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20261101T060000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Madrid BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20230326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20231029T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20251026T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20250717T080000 DTEND;TZID=America/Los_Angeles:20250717T090000 DTSTAMP:20250520T185029Z CREATED:20250520T183520Z LAST-MODIFIED:20250520T185029Z UID:26245-1752739200-1752742800@www.serviceinnovation.org SUMMARY:KCS in Action: A Thoughtful Approach at Twilio DESCRIPTION:Open to the public. Hear how Twilio leverages champions and mentors - and celebrates progress - to keep KCS momentum. Full description: https://www.serviceinnovation.org/event/kcs-in-action-twilio/ URL:https://www.serviceinnovation.org/event/kcs-in-action-twilio/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/KCS-in-Action-Twilio.png LOCATION:https://us02web.zoom.us/j/88492465983?pwd=qDwiXzZRCsvhAWvLgT4ltLUx1p5EJb.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: A Thoughtful Approach at Twilio starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20250708T090000 DTEND;TZID=America/Los_Angeles:20250708T100000 DTSTAMP:20250605T192230Z CREATED:20250605T184914Z LAST-MODIFIED:20250605T192230Z UID:26585-1751965200-1751968800@www.serviceinnovation.org SUMMARY:Introducing PAR 2.0 DESCRIPTION:Open to Consortium Members only. Hear how updates to PAR are making it more understandable and easier to use. Full description: https://www.serviceinnovation.org/event/introducing-par-2-0/ URL:https://www.serviceinnovation.org/event/introducing-par-2-0/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/06/PAR-2.0.png LOCATION:https://us02web.zoom.us/j/84912003272?pwd=4cZvWIznagIaFzuW0lJvRNwQ4qpKUz.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Introducing PAR 2.0 starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Dublin:20250619T090000 DTEND;TZID=Europe/Dublin:20250620T160000 DTSTAMP:20250604T192250Z CREATED:20250124T162450Z LAST-MODIFIED:20250604T192250Z UID:24495-1750323600-1750435200@www.serviceinnovation.org SUMMARY:Knowledge Domains\, Collaboration\, and Advancing AI DESCRIPTION:Open to Consortium Members only. An in-person exploration of how emerging AI and automation capabilities enhance collaboration and organizational learning. Full description: https://www.serviceinnovation.org/event/knowledge-domains-collaboration-ai/ URL:https://www.serviceinnovation.org/event/knowledge-domains-collaboration-ai/ LOCATION:SAP Dublin Waterside 3\, Waterside Citywest Business Campus\, Dublin\, 24\, Ireland ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/dublin.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Knowledge Domains, Collaboration, and Advancing AI starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20250604T080000 DTEND;TZID=America/Los_Angeles:20250604T110000 DTSTAMP:20250611T174712Z CREATED:20250227T030024Z LAST-MODIFIED:20250611T174712Z UID:25079-1749024000-1749034800@www.serviceinnovation.org SUMMARY:KCS in Action Lab: The Intersection of KCS and AI DESCRIPTION:Free for current Members and $125 General Admission for non members. Make the most of your KCS program while strategically incorporating AI for even greater benefits. Full description: https://www.serviceinnovation.org/event/kcs-in-action-lab-the-intersection-of-kcs-and-ai/ URL:https://www.serviceinnovation.org/event/kcs-in-action-lab-the-intersection-of-kcs-and-ai/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/02/KCSA-Lab-2025.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action Lab: The Intersection of KCS and AI starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20250529T080000 DTEND;TZID=America/Los_Angeles:20250529T090000 DTSTAMP:20250507T160431Z CREATED:20250505T210325Z LAST-MODIFIED:20250507T160431Z UID:26035-1748505600-1748509200@www.serviceinnovation.org SUMMARY:Evolve Loop in Motion: Applying AI to Knowledge Domain Analysis DESCRIPTION:Open to Consortium Members only. Follow-up from Summit 2025 Open Space: How can we use AI to supercharge Evolve Loop activities? Full description: https://www.serviceinnovation.org/event/evolve-loop-in-motion-applying-ai-to-knowledge-domain-analysis/ URL:https://www.serviceinnovation.org/event/evolve-loop-in-motion-applying-ai-to-knowledge-domain-analysis/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/Automation-and-the-Evolve-Loop.png LOCATION:https://us02web.zoom.us/j/82990954319?pwd=DOciazUEUJMEEbhUmOskH2fDvniNtf.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Evolve Loop in Motion: Applying AI to Knowledge Domain Analysis starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20250522T090000 DTEND;TZID=America/Los_Angeles:20250522T100000 DTSTAMP:20250506T003229Z CREATED:20250505T200113Z LAST-MODIFIED:20250506T003229Z UID:26028-1747904400-1747908000@www.serviceinnovation.org SUMMARY:Nurturing Adaptive Workforces: Human-Centered Roles in an AI-Driven World DESCRIPTION:Open to Consortium Members only. Follow-up from Summit 2025 Open Space: Can we identify indicators, metrics, and outcomes that matter most in this new era of work? Full description: https://www.serviceinnovation.org/event/nurturing-adaptive-workforces-human-centered-roles-in-an-ai-driven-world/ URL:https://www.serviceinnovation.org/event/nurturing-adaptive-workforces-human-centered-roles-in-an-ai-driven-world/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/05/Human-Centered-Roles-in-an-AI-Driven-World.png LOCATION:https://us02web.zoom.us/j/86753259914?pwd=5N5Ir8vYOLK5aBWRS2xOBbS2JarSv4.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Nurturing Adaptive Workforces: Human-Centered Roles in an AI-Driven World starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20250429T080000 DTEND;TZID=America/Los_Angeles:20250430T110000 DTSTAMP:20250425T205541Z CREATED:20250107T161757Z LAST-MODIFIED:20250425T205541Z UID:24260-1745913600-1746010800@www.serviceinnovation.org SUMMARY:Reimagining Customer and Employee Experiences in the Age of AI DESCRIPTION:Open to Consortium Members only. A deep dive into what's possible for customer and employee experience with emerging technologies at our disposal. Full description: https://www.serviceinnovation.org/event/reimagining-cx-and-ex/ URL:https://www.serviceinnovation.org/event/reimagining-cx-and-ex/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/reimagineCXandEX.png LOCATION:https://us02web.zoom.us/j/89137713346?pwd=JnGaAmjRAgP8x5hjX6Kdy87dHuPHGr.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Reimagining Customer and Employee Experiences in the Age of AI starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20250409T080000 DTEND;TZID=America/Los_Angeles:20250409T090000 DTSTAMP:20250404T213843Z CREATED:20250107T155239Z LAST-MODIFIED:20250404T213843Z UID:24244-1744185600-1744189200@www.serviceinnovation.org SUMMARY:Annual Summit 2025 Recap DESCRIPTION:Open to the public. Join us for a recap of the 2025 Summit and hear an update on the great work Consortium Members presented there. Full description: https://www.serviceinnovation.org/event/annual-summit-2025-recap/ URL:https://www.serviceinnovation.org/event/annual-summit-2025-recap/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/Summit25-Recap.png LOCATION:https://us02web.zoom.us/j/84813017527?pwd=qVgG8uB0rSAJvhM3W7XintiWSfebtn.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Annual Summit 2025 Recap starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20250325T090000 DTEND;TZID=America/New_York:20250327T170000 DTSTAMP:20250319T150500Z CREATED:20241003T023912Z LAST-MODIFIED:20250319T150500Z UID:22720-1742893200-1743094800@www.serviceinnovation.org SUMMARY:Annual Summit 2025 DESCRIPTION:Join forward-thinking practitioners and leaders at the Annual Summit: a three-day, in person gathering where we'll explore the convergence of knowledge, people, and AI. Full description: https://www.serviceinnovation.org/event/summit-2025/ URL:https://www.serviceinnovation.org/event/summit-2025/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/10/Summit2025.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Annual Summit 2025 starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20250227T080000 DTEND;TZID=America/Los_Angeles:20250227T090000 DTSTAMP:20250124T173856Z CREATED:20250117T210904Z LAST-MODIFIED:20250124T173856Z UID:24416-1740643200-1740646800@www.serviceinnovation.org SUMMARY:Empowering Teams: Training for Success DESCRIPTION:Open to the public. Hear how organizations are embedding training into their employee experiences—enhancing onboarding, upskilling, and overall team success. Full description: https://www.serviceinnovation.org/event/empowering-teams-training-for-success/ URL:https://www.serviceinnovation.org/event/empowering-teams-training-for-success/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/empowering-teams.png LOCATION:https://us02web.zoom.us/j/81337115095?pwd=2T73sGb0zfgplJneg7jNIOgMy6OXbY.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Empowering Teams: Training for Success starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20250219T100000 DTEND;TZID=America/Los_Angeles:20250219T110000 DTSTAMP:20250109T192508Z CREATED:20250107T161031Z LAST-MODIFIED:20250109T192508Z UID:24255-1739959200-1739962800@www.serviceinnovation.org SUMMARY:KCS in Action: Small Team Success at Farm Credit Mid-America DESCRIPTION:Open to the public. Hear about FCMA's ongoing success with KCS, including the importance of change management, coaching, and focusing on demand-driven content. Full description: https://www.serviceinnovation.org/event/kcs-in-action-fcma/ URL:https://www.serviceinnovation.org/event/kcs-in-action-fcma/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2025/01/FCMA.png LOCATION:https://us02web.zoom.us/j/85468750171?pwd=OYTN1NlM9fp8YJCFhTyxnrD1blLXxC.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Small Team Success at Farm Credit Mid-America starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20241219T090000 DTEND;TZID=America/Los_Angeles:20241219T100000 DTSTAMP:20241023T162313Z CREATED:20241020T183842Z LAST-MODIFIED:20241023T162313Z UID:23231-1734598800-1734602400@www.serviceinnovation.org SUMMARY:KCS in Action at Ping Identity DESCRIPTION:Open to the public. A look back on the one year anniversary of the KCS launch at Ping Identity, including successes, challenges, and what comes next. Full description: https://www.serviceinnovation.org/event/kcs-in-action-at-ping-identity/ URL:https://www.serviceinnovation.org/event/kcs-in-action-at-ping-identity/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/10/KCS-at-Ping.png LOCATION:https://us02web.zoom.us/j/83205493269?pwd=LrV2tBE6IcUETaxTw1bfbbhBKDASug.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action at Ping Identity starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20241217T080000 DTEND;TZID=America/Los_Angeles:20241217T090000 DTSTAMP:20240910T125849Z CREATED:20240910T124913Z LAST-MODIFIED:20240910T125849Z UID:22676-1734422400-1734426000@www.serviceinnovation.org SUMMARY:2024 Year in Review DESCRIPTION:Open to the public. Join Consortium staff for an overview of the recent work of the Members of the Consortium for Service Innovation. Full description: https://www.serviceinnovation.org/event/2024-year-in-review/ URL:https://www.serviceinnovation.org/event/2024-year-in-review/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/09/2024-Year-in-Review.png LOCATION:https://us02web.zoom.us/j/84421802649?pwd=tUfv2UfNGXgHlgv0RDSTmu1lsZuEwE.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:2024 Year in Review starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20241212T080000 DTEND;TZID=America/Los_Angeles:20241212T090000 DTSTAMP:20240922T025851Z CREATED:20240318T230527Z LAST-MODIFIED:20240922T025851Z UID:19834-1733990400-1733994000@www.serviceinnovation.org SUMMARY:KCS Transformation Series: Optimize & Innovate DESCRIPTION:Open to the public. KCS Transformation Series: Let's talk continuous improvement. Full description: https://www.serviceinnovation.org/event/kcs-transformation-series-optimize-innovate/ URL:https://www.serviceinnovation.org/event/kcs-transformation-series-optimize-innovate/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/03/KCS-Transformation-Optimize-and-Innovate.png LOCATION:https://us02web.zoom.us/j/81463279542?pwd=K1BUcDR2M2lkMi9QdU9lczNTU29tUT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS Transformation Series: Optimize & Innovate starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20241119T080000 DTEND;TZID=America/Los_Angeles:20241119T090000 DTSTAMP:20241023T162026Z CREATED:20241018T173627Z LAST-MODIFIED:20241023T162026Z UID:23208-1732003200-1732006800@www.serviceinnovation.org SUMMARY:AI in Action at F5 with Coveo DESCRIPTION:Open to the public. Hear how F5 used Coveo's AI-powered solutions to boost their self-service success in this KCS Vendor Series presentation. Full description: https://www.serviceinnovation.org/event/ai-in-action-at-f5-with-coveo/ URL:https://www.serviceinnovation.org/event/ai-in-action-at-f5-with-coveo/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/10/Coveo2024.png LOCATION:https://us02web.zoom.us/j/81770018164?pwd=9ehCtB2GE4lIZ4mtauxW43lPnXO6fb.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:AI in Action at F5 with Coveo starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20241112T080000 DTEND;TZID=America/Los_Angeles:20241112T090000 DTSTAMP:20241025T131744Z CREATED:20241020T180128Z LAST-MODIFIED:20241025T131744Z UID:23211-1731398400-1731402000@www.serviceinnovation.org SUMMARY:Embracing & Improving Collaboration: Tending to Remote Teams DESCRIPTION:Open to Consortium Members only. Madison Hoffman at Zendesk offers a look at what remote teams need to be successful. Full description: https://www.serviceinnovation.org/event/embracing-improving-collaboration-remote/ URL:https://www.serviceinnovation.org/event/embracing-improving-collaboration-remote/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/10/hoffman-zendesk-2024.png LOCATION:https://us02web.zoom.us/j/86932645841?pwd=8d0ZrVbIUhdEqE5GPMQenOayrB7nZK.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Embracing & Improving Collaboration: Tending to Remote Teams starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Madrid:20241029T090000 DTEND;TZID=Europe/Madrid:20241030T160000 DTSTAMP:20241025T131928Z CREATED:20240910T031934Z LAST-MODIFIED:20241025T131928Z UID:22663-1730192400-1730304000@www.serviceinnovation.org SUMMARY:KCS and Collaboration for Automation Health DESCRIPTION:In person for Consortium Members only. Join us in Barcelona to hear how KCS and collaboration practices allow for healthy and successful automation and AI implementations. Full description: https://www.serviceinnovation.org/event/kcs-and-collaboration-for-automation-health/ URL:https://www.serviceinnovation.org/event/kcs-and-collaboration-for-automation-health/ LOCATION:PTC Barcelona\, One Parc Central\, C. Marroc\, 33 10th Floor\, Barcelona\, 08018\, Spain ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/09/barcelona.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS and Collaboration for Automation Health starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20241008T080000 DTEND;TZID=America/Los_Angeles:20241008T090000 DTSTAMP:20240911T183426Z CREATED:20240904T191933Z LAST-MODIFIED:20240911T183426Z UID:22562-1728374400-1728378000@www.serviceinnovation.org SUMMARY:Accidentally Imposing Your Org Chart Onto Your Customer Experience DESCRIPTION:Open to Consortium Members only. Let's discuss how we sometimes accidentally let internal operations negatively affect customer experience. Full description: https://www.serviceinnovation.org/event/accidentally-imposing-your-org-chart-onto-your-customer-experience/ URL:https://www.serviceinnovation.org/event/accidentally-imposing-your-org-chart-onto-your-customer-experience/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/09/Org-Chart-and-CX.png LOCATION:https://us02web.zoom.us/j/85308265262?pwd=Go1NAM4JUEo8ucUq6lhb7g7ORb5vYs.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Accidentally Imposing Your Org Chart Onto Your Customer Experience starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20241003T080000 DTEND;TZID=America/Los_Angeles:20241003T090000 DTSTAMP:20240911T183341Z CREATED:20240904T175212Z LAST-MODIFIED:20240911T183341Z UID:22550-1727942400-1727946000@www.serviceinnovation.org SUMMARY:KCS + Outsourcing DESCRIPTION:Open to Consortium Members only. Bring your questions about and experience with KCS in outsourced environments. Full description: https://www.serviceinnovation.org/event/kcs-outsourcing/ URL:https://www.serviceinnovation.org/event/kcs-outsourcing/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/09/KCS-Outsourcing.png LOCATION:https://us02web.zoom.us/j/81559218786?pwd=a8CaS9YMZrpgsSD7XR2pLYZ7CiSGa0.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS + Outsourcing starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20241001T080000 DTEND;TZID=America/Los_Angeles:20241001T090000 DTSTAMP:20240906T032257Z CREATED:20240701T192820Z LAST-MODIFIED:20240906T032257Z UID:21563-1727769600-1727773200@www.serviceinnovation.org SUMMARY:Q3 2024 - Quarterly Recap LIVE! DESCRIPTION:Open to Consortium Members only. An in-depth look at the latest resources for Consortium Members. Full description: https://www.serviceinnovation.org/event/q3-2024-quarterly-recap-live/ URL:https://www.serviceinnovation.org/event/q3-2024-quarterly-recap-live/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/07/Q32024-Recap.png LOCATION:https://us02web.zoom.us/j/84486121086?pwd=sJiprl6DJJkYlWHbMcPgQi1uE0iaCQ.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Q3 2024 - Quarterly Recap LIVE! starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240919T080000 DTEND;TZID=America/Los_Angeles:20240919T090000 DTSTAMP:20240918T185721Z CREATED:20240318T224812Z LAST-MODIFIED:20240918T185721Z UID:19828-1726732800-1726736400@www.serviceinnovation.org SUMMARY:KCS Transformation Series: Build Proficiency DESCRIPTION:Open to the public. KCS Transformation Series: Let's talk measures and Evolve Loop activities. Full description: https://www.serviceinnovation.org/event/kcs-transformation-series-build-proficiency/ URL:https://www.serviceinnovation.org/event/kcs-transformation-series-build-proficiency/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/KCS-Transformation-Build.png LOCATION:https://us02web.zoom.us/j/82668718407?pwd=NU1iM2xTSTBPWUFDMTE2ZlZrS0ZiUT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS Transformation Series: Build Proficiency starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240917T110000 DTEND;TZID=America/Los_Angeles:20240917T120000 DTSTAMP:20240906T032543Z CREATED:20240716T223901Z LAST-MODIFIED:20240906T032543Z UID:21767-1726570800-1726574400@www.serviceinnovation.org SUMMARY:Measuring Self-Service and Other Digital Channels DESCRIPTION:Open to Consortium Members only. Catch up on the latest guidance from Consortium Members and help shape the next iteration of a popular resource! Full description: https://www.serviceinnovation.org/event/measuring-self-service-and-other-digital-channels/ URL:https://www.serviceinnovation.org/event/measuring-self-service-and-other-digital-channels/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/07/Measuring-Self-Service.png LOCATION:https://us02web.zoom.us/j/85226059570?pwd=mewsviej33qunwvWMUJzImpKeNNP7g.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Measuring Self-Service and Other Digital Channels starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240822T080000 DTEND;TZID=America/Los_Angeles:20240822T090000 DTSTAMP:20240723T142106Z CREATED:20240723T141615Z LAST-MODIFIED:20240723T142106Z UID:21802-1724313600-1724317200@www.serviceinnovation.org SUMMARY:The AI Landscape: Where We Are Now DESCRIPTION:Open to the public. Taking a thoughtful approach to AI (in its many forms) for knowledge management and beyond. Full description: https://www.serviceinnovation.org/event/the-ai-landscape/ URL:https://www.serviceinnovation.org/event/the-ai-landscape/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/07/State-of-AI.png LOCATION:https://us02web.zoom.us/j/83389129458?pwd=NUNg8uWS7is9VS09pbOMCBV1xa3IdD.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:The AI Landscape: Where We Are Now starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240820T080000 DTEND;TZID=America/Los_Angeles:20240820T090000 DTSTAMP:20240808T171059Z CREATED:20240808T145859Z LAST-MODIFIED:20240808T171059Z UID:21950-1724140800-1724144400@www.serviceinnovation.org SUMMARY:Automation for KCS Program Managers DESCRIPTION:Open to Consortium Members only. Automation for the Program Management aspects of KCS. Full description: https://www.serviceinnovation.org/event/automation-for-kcs-program-managers/ URL:https://www.serviceinnovation.org/event/automation-for-kcs-program-managers/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/08/Automation-for-KCS-Program-Managers.png LOCATION:https://us02web.zoom.us/j/83793930812?pwd=W38MiXgXf7R7tQ0JgnMpd3iKyoM2Pb.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Automation for KCS Program Managers starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240710T080000 DTEND;TZID=America/Los_Angeles:20240710T090000 DTSTAMP:20240624T163546Z CREATED:20240620T203625Z LAST-MODIFIED:20240624T163546Z UID:21465-1720598400-1720602000@www.serviceinnovation.org SUMMARY:Intelligent Swarming: Adopting in Waves at Autodesk DESCRIPTION:Open to Consortium Members only. Hear how Autodesk has implemented Intelligent Swarming. Full description: https://www.serviceinnovation.org/event/intelligent-swarming-adopting-in-waves-at-autodesk/ URL:https://www.serviceinnovation.org/event/intelligent-swarming-adopting-in-waves-at-autodesk/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/06/IS2024.png LOCATION:https://us02web.zoom.us/j/82604772245?pwd=UzhDRkTcm2OCR20RF9NZoDHe36efTR.1 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Intelligent Swarming: Adopting in Waves at Autodesk starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240628T080000 DTEND;TZID=America/Los_Angeles:20240628T090000 DTSTAMP:20240627T002701Z CREATED:20240517T195319Z LAST-MODIFIED:20240627T002701Z UID:20708-1719561600-1719565200@www.serviceinnovation.org SUMMARY:Consortium Office Hours: Mid-Year Review DESCRIPTION:Open to Consortium Members only. Bring your questions and hear what fellow Members have been up to. Full description: https://www.serviceinnovation.org/event/consortium-office-hours-mid-summer-topics/ URL:https://www.serviceinnovation.org/event/consortium-office-hours-mid-summer-topics/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/05/Summertime-Office-Hours-1.png LOCATION:https://us02web.zoom.us/j/88674217404?pwd=S3BIZWdJUFgxdzlqdE4rRWIzd3RLdz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Office Hours: Mid-Year Review starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240625T080000 DTEND;TZID=America/Los_Angeles:20240626T120000 DTSTAMP:20240621T165226Z CREATED:20240325T162820Z LAST-MODIFIED:20240621T165226Z UID:19985-1719302400-1719403200@www.serviceinnovation.org SUMMARY:Team Meeting: Thoughtful and Strategic Automation DESCRIPTION:Open to Consortium Members only. Let's explore a scalable and sustainable model to carry us forward through many types of technology changes! Full description: https://www.serviceinnovation.org/event/team-meeting-thoughtful-and-strategic-automation/ URL:https://www.serviceinnovation.org/event/team-meeting-thoughtful-and-strategic-automation/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/03/Thoughtful-and-Strategic-Automation.png LOCATION:https://us02web.zoom.us/j/82495242496?pwd=dnRNRGZrTHMvbW1lTW5lcUhuNFFyQT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Team Meeting: Thoughtful and Strategic Automation starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240620T080000 DTEND;TZID=America/Los_Angeles:20240620T090000 DTSTAMP:20240326T164616Z CREATED:20240326T164251Z LAST-MODIFIED:20240326T164616Z UID:19998-1718870400-1718874000@www.serviceinnovation.org SUMMARY:Faster\, Easier\, Better: Coaching Enablement via your Knowledge Base DESCRIPTION: Full description: https://www.serviceinnovation.org/event/faster-easier-better-coaching-enablement-via-your-knowledge-base/ URL:https://www.serviceinnovation.org/event/faster-easier-better-coaching-enablement-via-your-knowledge-base/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/03/RightAnswers2024-Coaching.png LOCATION:https://us02web.zoom.us/j/84122989366?pwd=UjhtcXZQK09PWnlrU215OVV3cno2QT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Faster, Easier, Better: Coaching Enablement via your Knowledge Base starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240613T080000 DTEND;TZID=America/Los_Angeles:20240613T090000 DTSTAMP:20240613T142918Z CREATED:20240318T221453Z LAST-MODIFIED:20240613T142918Z UID:19819-1718265600-1718269200@www.serviceinnovation.org SUMMARY:KCS Transformation Series: Adopt in Waves DESCRIPTION:Open to the Public. KCS Transformation Series - Join us to discuss making Waves! Full description: https://www.serviceinnovation.org/event/kcs-transformation-series-adopt-in-waves/ URL:https://www.serviceinnovation.org/event/kcs-transformation-series-adopt-in-waves/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2024/03/KCS-Transformation-Adopt-in-Waves.png LOCATION:https://us02web.zoom.us/j/82527512055?pwd=QVJtclc2a0hVaE5GODdJWVZrVmM0QT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS Transformation Series: Adopt in Waves starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240508T080000 DTEND;TZID=America/Los_Angeles:20240508T090000 DTSTAMP:20240229T034602Z CREATED:20240229T033430Z LAST-MODIFIED:20240229T034602Z UID:19501-1715155200-1715158800@www.serviceinnovation.org SUMMARY:A Scrappy-But-Measurable KCS Workflow in Slack DESCRIPTION:Open to the public. As a relentlessly resourceful support leader, Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools. Full description: https://www.serviceinnovation.org/event/a-scrappy-but-measurable-kcs-workflow-in-slack/ URL:https://www.serviceinnovation.org/event/a-scrappy-but-measurable-kcs-workflow-in-slack/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/KCS-Workflow-in-Slack.png LOCATION:https://us02web.zoom.us/j/82268478264?pwd=U2k1bjVFYmIzTVh1ajFUcEtVTTFVZz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:A Scrappy-But-Measurable KCS Workflow in Slack starts in 10 minutes. END:VALARM END:VEVENT END:VCALENDAR