BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Consortium for Service Innovation - ECPv6.18.0//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://www.serviceinnovation.org X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20210314T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20211107T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20220313T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20221106T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20230312T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20231105T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20240310T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20241103T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20250309T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20251102T090000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Berlin BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20220327T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20221030T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20230326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20231029T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20241027T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240125T080000 DTEND;TZID=America/Los_Angeles:20240125T090000 DTSTAMP:20231222T171057Z CREATED:20231116T204138Z LAST-MODIFIED:20231222T171057Z UID:17414-1706169600-1706173200@www.serviceinnovation.org SUMMARY:Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights DESCRIPTION:Open to the public. GenAI is unlocking new opportunities to ensure quality content in both the Solve and the Evolve Loop. Full description: https://www.serviceinnovation.org/event/shift-from-knowledge-creation-to-curation-with-large-language-models-llms-and-actionable-insights/ URL:https://www.serviceinnovation.org/event/shift-from-knowledge-creation-to-curation-with-large-language-models-llms-and-actionable-insights/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/11/SearchUnify-Jan-2024.png LOCATION:https://us02web.zoom.us/j/88409440885?pwd=QmJEVklhSEJXa0dDUXYrTXJkVnlHUT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240117T080000 DTEND;TZID=America/Los_Angeles:20240118T120000 DTSTAMP:20240110T184329Z CREATED:20230922T201523Z LAST-MODIFIED:20240110T184329Z UID:16396-1705478400-1705579200@www.serviceinnovation.org SUMMARY:Team Meeting: The Intersection of ML-LLM-AI and KCS DESCRIPTION:Open to Consortium Members only. Save the date for an exploration of the intersection of machine learning, large language models, artificial intelligence, and Knowledge-Centered Service. Full description: https://www.serviceinnovation.org/event/intersection-of-ml-llm-ai-kcs/ URL:https://www.serviceinnovation.org/event/intersection-of-ml-llm-ai-kcs/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/09/ml-kcs.png LOCATION:https://us02web.zoom.us/j/89274392562?pwd=TTRINmprZ054R0pFT094cGcvOUpWUT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Team Meeting: The Intersection of ML-LLM-AI and KCS starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20240110T050000 DTEND;TZID=America/Los_Angeles:20240110T060000 DTSTAMP:20231107T174334Z CREATED:20231031T110629Z LAST-MODIFIED:20231107T174334Z UID:17140-1704862800-1704866400@www.serviceinnovation.org SUMMARY:Consortium Conversation: Getting Executive Buy-In DESCRIPTION:For Consortium Members only. Full description: https://www.serviceinnovation.org/event/consortium-conversation/ URL:https://www.serviceinnovation.org/event/consortium-conversation/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/10/EU-timed-Consortium-Convo.png LOCATION:https://us02web.zoom.us/j/83436967350?pwd=SkxFUVlpWlNDUXpxMkY0YmZqaVVPdz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Getting Executive Buy-In starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20231212T080000 DTEND;TZID=America/Los_Angeles:20231212T090000 DTSTAMP:20231006T213542Z CREATED:20230612T193738Z LAST-MODIFIED:20231006T213542Z UID:14983-1702368000-1702371600@www.serviceinnovation.org SUMMARY:2023 Year in Review DESCRIPTION:Open to the public. Join Consortium staff as they provide an overview of the 2023 work of the Members of the Consortium for Service Innovation. Full description: https://www.serviceinnovation.org/event/2023-year-in-review/ URL:https://www.serviceinnovation.org/event/2023-year-in-review/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/12/2023-Year-in-Review.png LOCATION:https://us02web.zoom.us/j/82177618237?pwd=UlU4cGxjMEp2YzRMNzZaNEVyNElxUT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:2023 Year in Review starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20231114T080000 DTEND;TZID=America/Los_Angeles:20231114T090000 DTSTAMP:20231015T180859Z CREATED:20231013T210506Z LAST-MODIFIED:20231015T180859Z UID:16846-1699948800-1699952400@www.serviceinnovation.org SUMMARY:KCS Beyond Support & Services DESCRIPTION:Open to Consortium Members only. Hear how Members at Oracle are implementing KCS in a pre-sales environment. Full description: https://www.serviceinnovation.org/event/kcs-beyond-support-and-services/ URL:https://www.serviceinnovation.org/event/kcs-beyond-support-and-services/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/10/KCS-Beyond-Support-Services_featured_image.png LOCATION:https://us02web.zoom.us/j/87504746068?pwd=UlFEdDZuVHVrVWN0MHFMZFZPQkRzUT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS Beyond Support & Services starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20231109T080000 DTEND;TZID=America/Los_Angeles:20231109T090000 DTSTAMP:20231106T174422Z CREATED:20230921T143546Z LAST-MODIFIED:20231106T174422Z UID:16297-1699516800-1699520400@www.serviceinnovation.org SUMMARY:KCS in Action: GenAI for KCS DESCRIPTION:Open to the public. David Kay from DB Kay and Associates demonstrates over a dozen ways that GenAI can make KCS quicker and easier. Full description: https://www.serviceinnovation.org/event/gen-ai-for-kcs/ URL:https://www.serviceinnovation.org/event/gen-ai-for-kcs/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/09/GenAI-for-KCS-1.png LOCATION:https://us02web.zoom.us/j/83063965706?pwd=eVB4VTZXUTlJNk1XOXN4YkM4alN2dz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: GenAI for KCS starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Berlin:20231101T090000 DTEND;TZID=Europe/Berlin:20231102T160000 DTSTAMP:20231019T204942Z CREATED:20230825T181507Z LAST-MODIFIED:20231019T204942Z UID:15752-1698829200-1698940800@www.serviceinnovation.org SUMMARY:In Person: Knowledge-Sharing for Success DESCRIPTION:Open to Consortium Members only. Join us in Hannover to discuss challenges and opportunities of knowledge sharing in European organizations. Full description: https://www.serviceinnovation.org/event/knowledge-sharing-for-success/ URL:https://www.serviceinnovation.org/event/knowledge-sharing-for-success/ LOCATION:pro accessio – Hannover\, Vahrenwalder Str. 269A\, Hannover\, 30179\, Germany ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/08/hannover-meeting.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:In Person: Knowledge-Sharing for Success starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20231019T080000 DTEND;TZID=America/Los_Angeles:20231019T100000 DTSTAMP:20231016T172823Z CREATED:20230717T184535Z LAST-MODIFIED:20231016T172823Z UID:15370-1697702400-1697709600@www.serviceinnovation.org SUMMARY:KCS Roundtables DESCRIPTION:Open to the public. Join us for small group discussions facilitated by experienced practitioners. Full description: https://www.serviceinnovation.org/event/kcs-roundtables/ URL:https://www.serviceinnovation.org/event/kcs-roundtables/ LOCATION:https://us02web.zoom.us/j/83051426635?pwd=a2JpM05nZWN5NHlQTENBQVpEUzFRZz09 ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/07/KCS-Roundtables-Oct-2023.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS Roundtables starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230928T100000 DTEND;TZID=America/Los_Angeles:20230928T110000 DTSTAMP:20230915T145712Z CREATED:20230804T162401Z LAST-MODIFIED:20230915T145712Z UID:15503-1695895200-1695898800@www.serviceinnovation.org SUMMARY:Consortium Conversation: Connected Data & Trusted Knowledge DESCRIPTION:Open to Consortium Members only. A discussion about the fundamentals required to fulfill the promises of successful self-service and AI implementations. Full description: https://www.serviceinnovation.org/event/consortium-conversation-connected-data-trusted-knowledge/ URL:https://www.serviceinnovation.org/event/consortium-conversation-connected-data-trusted-knowledge/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/08/connected-data-trusted-knowledge.png LOCATION:https://us02web.zoom.us/j/81422955433?pwd=VnUyVEkzTHJ0c2tXRVJZVkY0WjVyZz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Connected Data & Trusted Knowledge starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230926T080000 DTEND;TZID=America/Los_Angeles:20230926T090000 DTSTAMP:20230915T145708Z CREATED:20230708T044315Z LAST-MODIFIED:20230915T145708Z UID:15268-1695715200-1695718800@www.serviceinnovation.org SUMMARY:Updating the KCS Licensing Model (Part 2) DESCRIPTION:Open to Consortium Members only. Hear how Ping Identity uses a KCS licensing model with just two roles, and brainstorm improvements to the Practices Guide. Full description: https://www.serviceinnovation.org/event/updating-the-kcs-licensing-model-part-2/ URL:https://www.serviceinnovation.org/event/updating-the-kcs-licensing-model-part-2/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/07/KCS-Licensing-Model-Sep-2023.png LOCATION:https://us02web.zoom.us/j/85775256198?pwd=eDR2dklxeVNXaXJ5MkwvTlV0Rm52dz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Updating the KCS Licensing Model (Part 2) starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230921T080000 DTEND;TZID=America/Los_Angeles:20230921T090000 DTSTAMP:20230905T184703Z CREATED:20230717T182943Z LAST-MODIFIED:20230905T184703Z UID:15395-1695283200-1695286800@www.serviceinnovation.org SUMMARY:Measuring Self-Service Success DESCRIPTION:Open to the public. Join us for an expert presentation on good, better, and best practices for measuring self-service success. Full description: https://www.serviceinnovation.org/event/measuring-self-service-success/ URL:https://www.serviceinnovation.org/event/measuring-self-service-success/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/07/Measuring-Self-Self-Service-Sep-2023.png LOCATION:https://us02web.zoom.us/j/89932807188?pwd=aWtocWRMcGJOZEFFODF1bFdVc1BoUT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Measuring Self-Service Success starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230829T080000 DTEND;TZID=America/Los_Angeles:20230829T090000 DTSTAMP:20230708T044722Z CREATED:20230628T043159Z LAST-MODIFIED:20230708T044722Z UID:15171-1693296000-1693299600@www.serviceinnovation.org SUMMARY:Updating the KCS Licensing Model DESCRIPTION:Open to Consortium Members only. Hear how NetApp has adapted a KCS licensing model that accommodates internal and partner teams, and brainstorm improvements to the Practices Guide. Full description: https://www.serviceinnovation.org/event/updating-the-kcs-licensing-model/ URL:https://www.serviceinnovation.org/event/updating-the-kcs-licensing-model/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/07/KCS-Licensing-Model-Aug-2023.png LOCATION:https://us02web.zoom.us/j/82276938589?pwd=Y2VLR3phM3Y2TGlmSEVJSko3UkhZZz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Updating the KCS Licensing Model starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230713T080000 DTEND;TZID=America/Los_Angeles:20230713T090000 DTSTAMP:20230630T162538Z CREATED:20230629T224016Z LAST-MODIFIED:20230630T162538Z UID:15194-1689235200-1689238800@www.serviceinnovation.org SUMMARY:KCS in Video - showing off a new resource! DESCRIPTION:Open to Consortium Members only. Join us to learn what this working group accomplished and share your thoughts about incorporating videos into your KCS strategy. Full description: https://www.serviceinnovation.org/event/kcs-in-video-showing-off-a-new-resource/ URL:https://www.serviceinnovation.org/event/kcs-in-video-showing-off-a-new-resource/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/06/KCS-in-Video-Consortium-Conversation-July2023.png LOCATION:https://us02web.zoom.us/j/88150244309?pwd=aWtzcUtYVXpEaUpUVktNWi9YNHY2QT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Video - showing off a new resource! starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230711T080000 DTEND;TZID=America/Los_Angeles:20230711T090000 DTSTAMP:20230522T163814Z CREATED:20230315T153330Z LAST-MODIFIED:20230522T163814Z UID:13313-1689062400-1689066000@www.serviceinnovation.org SUMMARY:Delivering Knowledge in the Post-Search World of AI DESCRIPTION:Open to the Public. Come hear from a KCS Aligned Vendor, xFind.ai to explore the new capabilities and concepts of AI in Customer Support Full description: https://www.serviceinnovation.org/event/support-knowledge-in-a-post-search-world/ URL:https://www.serviceinnovation.org/event/support-knowledge-in-a-post-search-world/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/03/xfind-Event-Featured-Image_2023_07.png LOCATION:https://us02web.zoom.us/j/86419438158?pwd=ZHRMU25ORndyQjMxa0ppdHp3bFF0UT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Delivering Knowledge in the Post-Search World of AI starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230615T080000 DTEND;TZID=America/Los_Angeles:20230615T090000 DTSTAMP:20230406T203813Z CREATED:20230314T171443Z LAST-MODIFIED:20230406T203813Z UID:13279-1686816000-1686819600@www.serviceinnovation.org SUMMARY:KCS in Action: SAP’s Innovative Approach for Knowledge Article Scoring DESCRIPTION:Open to the public. Hear from SAP expert on their Innovative Approach to Knowledge Article Scoring Full description: https://www.serviceinnovation.org/event/kcs-in-actionsaps-innovative-approach-for-knowledge-article-scoring/ URL:https://www.serviceinnovation.org/event/kcs-in-actionsaps-innovative-approach-for-knowledge-article-scoring/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/03/SAP-featured-image-final.png LOCATION:https://us02web.zoom.us/j/89742742511?pwd=bHZqWHNVS3BIREN6QW9ydVkweWlRZz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: SAP’s Innovative Approach for Knowledge Article Scoring starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230606T080000 DTEND;TZID=America/Los_Angeles:20230607T113000 DTSTAMP:20230605T231832Z CREATED:20230203T210718Z LAST-MODIFIED:20230605T231832Z UID:12801-1686038400-1686137400@www.serviceinnovation.org SUMMARY:Team Meeting: Next-Gen Knowledge Sharing DESCRIPTION:Open to Consortium Members only. Join us for an exploration of the future of knowledge delivery. Full description: https://www.serviceinnovation.org/event/team-meeting-next-gen-knowledge-sharing/ URL:https://www.serviceinnovation.org/event/team-meeting-next-gen-knowledge-sharing/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/02/TM-Knowledge-Sharing-2023.png LOCATION:https://us02web.zoom.us/j/82183878274?pwd=dDZFNHJrcEsweFUvR0piVnlPdW1Edz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Team Meeting: Next-Gen Knowledge Sharing starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230518T080000 DTEND;TZID=America/Los_Angeles:20230518T090000 DTSTAMP:20230417T195450Z CREATED:20230417T195443Z LAST-MODIFIED:20230417T195450Z UID:13951-1684396800-1684400400@www.serviceinnovation.org SUMMARY:Consortium Conversation: Beyond Leadership DESCRIPTION:Open to Consortium Members only. From Manager to Leader to ???: Transformation at F5. Full description: https://www.serviceinnovation.org/event/consortium-conversation-beyond-leadership/ URL:https://www.serviceinnovation.org/event/consortium-conversation-beyond-leadership/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/04/beyond-leadership.png LOCATION:https://us02web.zoom.us/j/86249805247?pwd=WHVOM3d4TS9nbEJlaEpHajU5K1RYZz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Beyond Leadership starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230511T080000 DTEND;TZID=America/Los_Angeles:20230511T090000 DTSTAMP:20230504T221304Z CREATED:20230314T215700Z LAST-MODIFIED:20230504T221304Z UID:13272-1683792000-1683795600@www.serviceinnovation.org SUMMARY:KCS in Action: Change Management and KCS in a Digital First World DESCRIPTION:Open to the Public. Alina Weber, Change Success Lead at F5 Networks, has a wealth of experience in Change Management and will share best practices. Full description: https://www.serviceinnovation.org/event/kcs-in-action-change-management-and-kcs-in-a-digital-first-world/ URL:https://www.serviceinnovation.org/event/kcs-in-action-change-management-and-kcs-in-a-digital-first-world/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/03/ChangeManagementandKCS-May11.png LOCATION:https://us02web.zoom.us/j/88007958557?pwd=aGFYU1J1ZXZpZnc5aHFFdTVwekNiZz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Change Management and KCS in a Digital First World starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230509T080000 DTEND;TZID=America/Los_Angeles:20230509T090000 DTSTAMP:20230317T042009Z CREATED:20230317T042004Z LAST-MODIFIED:20230317T042009Z UID:13324-1683619200-1683622800@www.serviceinnovation.org SUMMARY:Consortium Conversation: Distilling the Adoption & Transformation Guide DESCRIPTION:Open to Consortium Members only. An exploration of the "why" behind each of the pieces of the KCS v6 Adoption & Transformation Guide. Full description: https://www.serviceinnovation.org/event/distilling-adoption-guide/ URL:https://www.serviceinnovation.org/event/distilling-adoption-guide/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/03/CC-Distilling-Adoption-Guide-May-2023.png LOCATION:https://us02web.zoom.us/j/85285117019?pwd=dlRadUkyQXBGcS9oYmM4V0QrR2xSdz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Distilling the Adoption & Transformation Guide starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230425T080000 DTEND;TZID=America/Los_Angeles:20230426T110000 DTSTAMP:20230407T024913Z CREATED:20230203T204839Z LAST-MODIFIED:20230407T024913Z UID:12794-1682409600-1682506800@www.serviceinnovation.org SUMMARY:Team Meeting: AI and Automation for Customer Engagement DESCRIPTION:Open to Consortium Members only. How can we provide information that customers would value, but don’t know to ask for? Full description: https://www.serviceinnovation.org/event/ai-automation-customer-engagement/ URL:https://www.serviceinnovation.org/event/ai-automation-customer-engagement/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/02/TM-Automation-2023.png LOCATION:https://us02web.zoom.us/j/82210555678?pwd=SzBGS2RpV2pxRkZrRHpvZ1NmSDkwQT09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Team Meeting: AI and Automation for Customer Engagement starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230420T080000 DTEND;TZID=America/Los_Angeles:20230420T090000 DTSTAMP:20230317T042233Z CREATED:20230317T041837Z LAST-MODIFIED:20230317T042233Z UID:13327-1681977600-1681981200@www.serviceinnovation.org SUMMARY:Consortium Conversation: Empathy Mapping with Help from ChatGPT DESCRIPTION:Open to Consortium Members only. Hear what (and how) we've identified shared gains, pains, and tasks across roles in the support organization. Full description: https://www.serviceinnovation.org/event/empathy-mapping-and-chatgpt/ URL:https://www.serviceinnovation.org/event/empathy-mapping-and-chatgpt/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/03/CC-Empathy-Mapping-April-2023.png LOCATION:https://us02web.zoom.us/j/81391107069?pwd=K3l0eGlmVzJZVnQ4N3BnbW83KzAvdz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Empathy Mapping with Help from ChatGPT starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230411T080000 DTEND;TZID=America/Los_Angeles:20230411T090000 DTSTAMP:20230210T233949Z CREATED:20230109T191458Z LAST-MODIFIED:20230210T233949Z UID:12438-1681200000-1681203600@www.serviceinnovation.org SUMMARY:Member Summit Recap DESCRIPTION:This event is open to the public. Join us for a summary of the 2023 Member Summit. Full description: https://www.serviceinnovation.org/event/member-summit-recap-2023/ URL:https://www.serviceinnovation.org/event/member-summit-recap-2023/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2023/01/Member-Summit-2023-Recap.png LOCATION:https://us02web.zoom.us/j/81869581806?pwd=ZW9IdHFpZWs0aHhmNmJDcERmTEh0dz09 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Member Summit Recap starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230405T080000 DTEND;TZID=America/Los_Angeles:20230405T100000 DTSTAMP:20230403T161957Z CREATED:20220915T014642Z LAST-MODIFIED:20230403T161957Z UID:9750-1680681600-1680688800@www.serviceinnovation.org SUMMARY:KCS in Action Roundtables DESCRIPTION:The event is open to the public. Join us for small group discussions facilitated by experienced practitioners. Full description: https://www.serviceinnovation.org/event/kcs-in-action-roundtables/ URL:https://www.serviceinnovation.org/event/kcs-in-action-roundtables/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/09/KCS-Roundtables-April-2023.png LOCATION:https://us02web.zoom.us/j/89096851196 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action Roundtables starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230328T090000 DTEND;TZID=America/Los_Angeles:20230330T120000 DTSTAMP:20230320T175124Z CREATED:20221004T154811Z LAST-MODIFIED:20230320T175124Z UID:10064-1679994000-1680177600@www.serviceinnovation.org SUMMARY:Member Summit 2023 DESCRIPTION:Join us in person to explore innovative topics around Customer Engagement and hear from Members about their operational experiences. Space is limited, so register soon! Full description: https://www.serviceinnovation.org/event/member-summit-2023/ URL:https://www.serviceinnovation.org/event/member-summit-2023/ LOCATION:Rancho Bernardo Inn\, 17550 Bernardo Oaks Dr\, San Diego\, California\, 92128\, United States ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/10/Member-Summit-2023.png ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Member Summit 2023 starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230214T080000 DTEND;TZID=America/Los_Angeles:20230215T113000 DTSTAMP:20230210T233832Z CREATED:20221213T175206Z LAST-MODIFIED:20230210T233832Z UID:12016-1676361600-1676460600@www.serviceinnovation.org SUMMARY:Team Meeting: Connecting the Dots on Coaching DESCRIPTION:Open to Consortium Members only. Help make the connection between coaching and organizational transformation. Full description: https://www.serviceinnovation.org/event/team-meeting-connecting-the-dots-on-coaching/ URL:https://www.serviceinnovation.org/event/team-meeting-connecting-the-dots-on-coaching/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/12/TM-Coaching-Feb-2023.png LOCATION:https://us02web.zoom.us/j/89908188308 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Team Meeting: Connecting the Dots on Coaching starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230209T080000 DTEND;TZID=America/Los_Angeles:20230209T090000 DTSTAMP:20230121T002401Z CREATED:20221213T174800Z LAST-MODIFIED:20230121T002401Z UID:12012-1675929600-1675933200@www.serviceinnovation.org SUMMARY:KCS In Action: Social KDEs at Quest DESCRIPTION:Open to the public - Social KDE at Quest Full description: https://www.serviceinnovation.org/event/kcs-in-action-social-kdes-at-quest-2/ URL:https://www.serviceinnovation.org/event/kcs-in-action-social-kdes-at-quest-2/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/12/social-KDEs.png LOCATION:https://us02web.zoom.us/j/85642134217 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS In Action: Social KDEs at Quest starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230117T080000 DTEND;TZID=America/Los_Angeles:20230117T090000 DTSTAMP:20221212T195632Z CREATED:20220915T021513Z LAST-MODIFIED:20221212T195632Z UID:9752-1673942400-1673946000@www.serviceinnovation.org SUMMARY:KCS in Action: Selling the Benefits of a KCS Coaching Program DESCRIPTION:This event is open to the public. Learn from a seasoned KCS Coach on how to sell the benefits of a KCS Coaching Program. Full description: https://www.serviceinnovation.org/event/kcs-in-action-selling-the-benefits-of-a-kcs-coaching-program/ URL:https://www.serviceinnovation.org/event/kcs-in-action-selling-the-benefits-of-a-kcs-coaching-program/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/09/KCSA-coaching-Jan-2023.png LOCATION:https://us02web.zoom.us/j/84543341394 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:KCS in Action: Selling the Benefits of a KCS Coaching Program starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230112T080000 DTEND;TZID=America/Los_Angeles:20230112T090000 DTSTAMP:20230109T180957Z CREATED:20221111T185221Z LAST-MODIFIED:20230109T180957Z UID:11209-1673510400-1673514000@www.serviceinnovation.org SUMMARY:Consortium Conversation: KCS with No Staff\, No Funding\, No Time\, and Bad Tools DESCRIPTION:17:00 - 18:00 Central European Time Open to Consortium Members only. Join us to explore considerations when resources are limited. Full description: https://www.serviceinnovation.org/event/consortium-conversation-kcs-with-no-staff-no-funding-no-time-and-bad-tools/ URL:https://www.serviceinnovation.org/event/consortium-conversation-kcs-with-no-staff-no-funding-no-time-and-bad-tools/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/11/KCS-Limited-Resources-Conversation.png LOCATION:https://us02web.zoom.us/j/84869564809 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: KCS with No Staff, No Funding, No Time, and Bad Tools starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20230111T100000 DTEND;TZID=America/Los_Angeles:20230111T110000 DTSTAMP:20221213T175925Z CREATED:20221213T172946Z LAST-MODIFIED:20221213T175925Z UID:12004-1673431200-1673434800@www.serviceinnovation.org SUMMARY:Scoping the Topic: Coaching for Transformation DESCRIPTION:Open to Consortium Members only. Help build the agenda for the Connecting the Dots on Coaching Team Meeting scheduled for February 2023. Full description: https://www.serviceinnovation.org/event/scoping-the-topic-coaching-for-transformation/ URL:https://www.serviceinnovation.org/event/scoping-the-topic-coaching-for-transformation/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/12/coaching-for-transformation.png LOCATION:https://us02web.zoom.us/j/87994244845 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Scoping the Topic: Coaching for Transformation starts in 10 minutes. END:VALARM END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20221215T100000 DTEND;TZID=America/Los_Angeles:20221215T110000 DTSTAMP:20221014T055140Z CREATED:20221014T055137Z LAST-MODIFIED:20221014T055140Z UID:10551-1671098400-1671102000@www.serviceinnovation.org SUMMARY:Consortium Conversation: Artificial Intelligence & Machine Learning Overview DESCRIPTION:This event is open to Consortium Members only. Join Jeff Elser from Oracle for a practical explanation of AI and ML as applied to service. Full description: https://www.serviceinnovation.org/event/consortium-conversation-ai-ml/ URL:https://www.serviceinnovation.org/event/consortium-conversation-ai-ml/ ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/10/ai-ml.png LOCATION:https://us02web.zoom.us/j/88392393643 ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org BEGIN:VALARM TRIGGER:-PT10M ACTION:DISPLAY DESCRIPTION:Consortium Conversation: Artificial Intelligence & Machine Learning Overview starts in 10 minutes. END:VALARM END:VEVENT END:VCALENDAR