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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20220526T080000
DTEND;TZID=America/Los_Angeles:20220526T090000
DTSTAMP:20220503T233228Z
CREATED:20220427T164817Z
LAST-MODIFIED:20220503T233228Z
UID:6574-1653552000-1653555600@www.serviceinnovation.org
SUMMARY:Best Practices for KCS Success with Tyler Technologies
DESCRIPTION:This event is open to the public. Hear how Tyler Technologies delivers relevant knowledge across the organization with KCS best practices. Full description: https://www.serviceinnovation.org/event/best-practices-for-kcs-success-with-tyler-technologies/
URL:https://www.serviceinnovation.org/event/best-practices-for-kcs-success-with-tyler-technologies/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/04/best-practices-with-tyler-tech.png
LOCATION:https://us02web.zoom.us/j/88424666076?pwd=MElwTGUzcTBKTlExbHg2WFd2RXZsZz09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
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DESCRIPTION:Best Practices for KCS Success with Tyler Technologies starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20220428T080000
DTEND;TZID=America/Los_Angeles:20220428T090000
DTSTAMP:20220324T192926Z
CREATED:20220317T144024Z
LAST-MODIFIED:20220324T192926Z
UID:5447-1651132800-1651136400@www.serviceinnovation.org
SUMMARY:KCS Aligned Vendor Series - KM Outcomes: Findability vs. Discoverability
DESCRIPTION:Learn how findability and discoverability can be optimized with an effective knowledge management strategy. Full description: https://www.serviceinnovation.org/event/kcs-aligned-vendor-series-km-outcomes-findability-vs-discoverability/
URL:https://www.serviceinnovation.org/event/kcs-aligned-vendor-series-km-outcomes-findability-vs-discoverability/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/03/yext-KM-Outcomes-FindabilityvDiscoverability.png
LOCATION:https://us02web.zoom.us/j/81739667035?pwd=aG1ZbGFVY2tiVU5mL1dXTGpHTkxSZz09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Aligned Vendor Series - KM Outcomes: Findability vs. Discoverability starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20220426T080000
DTEND;TZID=America/Los_Angeles:20220427T110000
DTSTAMP:20220306T171525Z
CREATED:20220203T213259Z
LAST-MODIFIED:20220306T171525Z
UID:5327-1650960000-1651057200@www.serviceinnovation.org
SUMMARY:Team Meeting: Knowledge as the Product
DESCRIPTION:This event is open to Consortium Members only. Apr 26 & 27, 8:00 AM – 11:00 AM PDT. What happens when we treat knowledge as the product of Support?
 Full description: https://www.serviceinnovation.org/event/team-meeting-knowledge-as-the-product/
URL:https://www.serviceinnovation.org/event/team-meeting-knowledge-as-the-product/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/02/Eventbrite-Main-Event-Image.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
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ACTION:DISPLAY
DESCRIPTION:Team Meeting: Knowledge as the Product starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20220414T080000
DTEND;TZID=America/Los_Angeles:20220414T090000
DTSTAMP:20220316T170206Z
CREATED:20220314T224006Z
LAST-MODIFIED:20220316T170206Z
UID:5416-1649923200-1649926800@www.serviceinnovation.org
SUMMARY:Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration
DESCRIPTION:Intelligent Swarming is a smarter way to organize people and work, unlocking the full potential of an organization. Full description: https://www.serviceinnovation.org/event/intelligent-swarming-101/
URL:https://www.serviceinnovation.org/event/intelligent-swarming-101/
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/03/Intelligent-Swarming_101.png
LOCATION:https://us02web.zoom.us/j/82161621200?pwd=c0VVMDVEdlZBK1FYK2FtQVBQR05TQT09
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20220407T080000
DTEND;TZID=America/Los_Angeles:20220407T090000
DTSTAMP:20220324T180505Z
CREATED:20220216T195657Z
LAST-MODIFIED:20220324T180505Z
UID:5346-1649318400-1649322000@www.serviceinnovation.org
SUMMARY:​Sustaining Content Health & Customer Success with Content Strategy
DESCRIPTION:This call is open to the public. Hear how NetApp implemented a content strategy to ensure continued customer success with their knowledge base content. Full description: https://www.serviceinnovation.org/event/sustaining-content-health-content-strategy/
URL:https://www.serviceinnovation.org/event/sustaining-content-health-content-strategy/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2022/02/Sustaining-Content-Health-Customer-Success-with-Content-Strategy.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:​Sustaining Content Health & Customer Success with Content Strategy starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20220224T080000
DTEND;TZID=America/Los_Angeles:20220224T090000
DTSTAMP:20220118T163158Z
CREATED:20220118T161149Z
LAST-MODIFIED:20220118T163158Z
UID:5281-1645689600-1645693200@www.serviceinnovation.org
SUMMARY:KCS in Action: Turning Data into Continuous Improvement
DESCRIPTION:This call is open to the public. 8 am Pacific, 5 pm Central European Time. Akamai uses information about the use of the knowledge base to improve it. Full description: https://www.serviceinnovation.org/event/kcs-in-action-continuous-improvement/
URL:https://www.serviceinnovation.org/event/kcs-in-action-continuous-improvement/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2022/01/c64417d81e7d585e8ccc7664c8d51aa8-2X54g2.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Turning Data into Continuous Improvement starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20220216T080000
DTEND;TZID=America/Los_Angeles:20220216T103000
DTSTAMP:20211215T022856Z
CREATED:20211215T022721Z
LAST-MODIFIED:20211215T022856Z
UID:5232-1644998400-1645007400@www.serviceinnovation.org
SUMMARY:Consortium Member Open Space
DESCRIPTION:This event is open to Consortium Members only. 8 am Pacific, 5 pm Central European Time. Leveraging the experience and interests of attendees to solve problems together. Full description: https://www.serviceinnovation.org/event/consortium-member-open-space/
URL:https://www.serviceinnovation.org/event/consortium-member-open-space/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/12/f4aa7e1553265bed0ae999f9ee35bae6-mngRaN.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Member Open Space starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20220118T080000
DTEND;TZID=America/Los_Angeles:20220118T090000
DTSTAMP:20211207T041210Z
CREATED:20211207T040942Z
LAST-MODIFIED:20211207T041210Z
UID:5223-1642492800-1642496400@www.serviceinnovation.org
SUMMARY:KCS in Action: PTC’s Approach to Knowledge Domain Analysis
DESCRIPTION:This call is open to the public. 8 am Pacific, 5 pm Central European Time. Learn about PTC's unique approach to their Knowledge Domain Analysis program. Full description: https://www.serviceinnovation.org/event/kda-at-ptc/
URL:https://www.serviceinnovation.org/event/kda-at-ptc/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/12/f3af6b5229672456456b6e54e0e4e80c-u8o8Z6.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: PTC’s Approach to Knowledge Domain Analysis starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20211216T080000
DTEND;TZID=America/Los_Angeles:20211216T090000
DTSTAMP:20211022T174630Z
CREATED:20210823T162517Z
LAST-MODIFIED:20211022T174630Z
UID:5087-1639641600-1639645200@www.serviceinnovation.org
SUMMARY:Consortium Member Update
DESCRIPTION:8 am Pacific, 5 pm Central European Time. Members and non-members alike are invited to join Consortium Staff for an overview of the recent work of the Consortium for Service Innovation. Full description: https://www.serviceinnovation.org/event/2021-consortium-member-update/
URL:https://www.serviceinnovation.org/event/2021-consortium-member-update/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/08/7bfea5095ec5e554243e16f21b5d2ba0-Nl3tHe.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Member Update starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20211215T080000
DTEND;TZID=America/Los_Angeles:20211215T090000
DTSTAMP:20211130T001054Z
CREATED:20211129T210730Z
LAST-MODIFIED:20211130T001054Z
UID:5199-1639555200-1639558800@www.serviceinnovation.org
SUMMARY:Consortium Member Mixer
DESCRIPTION:This event is open to Consortium Members only. 8 am Pacific, 5 pm Central European Time. Loosely structured time to chat with fellow Members about Consortium-related things. Full description: https://www.serviceinnovation.org/event/consortium-member-mixer/
URL:https://www.serviceinnovation.org/event/consortium-member-mixer/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/11/MemberSummit-Members.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Member Mixer starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20211209T080000
DTEND;TZID=America/Los_Angeles:20211209T090000
DTSTAMP:20211111T184210Z
CREATED:20211111T184055Z
LAST-MODIFIED:20211111T184210Z
UID:5185-1639036800-1639040400@www.serviceinnovation.org
SUMMARY:KCS in Action: ADP’s KCS Journey using Agile Methodology
DESCRIPTION:8 am Pacific, 5 pm Central European Time. Learn how ADP integrated Agile Methodology while implementing KCS. Full description: https://www.serviceinnovation.org/event/kcs-in-action-adps-kcs-journey-using-agile-methodology/
URL:https://www.serviceinnovation.org/event/kcs-in-action-adps-kcs-journey-using-agile-methodology/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/04/e125138443c98d3fc5448c96a5a8d12f-wvXNF8.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: ADP’s KCS Journey using Agile Methodology starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20211116T080000
DTEND;TZID=America/Los_Angeles:20211116T090000
DTSTAMP:20211029T160337Z
CREATED:20210927T185528Z
LAST-MODIFIED:20211029T160337Z
UID:5147-1637049600-1637053200@www.serviceinnovation.org
SUMMARY:KCS in Action: Maximize Success by Implementing Coaching
DESCRIPTION:Now Nov 16 - 8 am Pacific, 5 pm Central European Time. A panel discussion on the benefits and opportunities offered by a KCS coaching program. Full description: https://www.serviceinnovation.org/event/maximize-success-implement-coaching/
URL:https://www.serviceinnovation.org/event/maximize-success-implement-coaching/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/09/537b884ed7b143dc2ef3a8f2d289f3ea-4xY1Gl.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Maximize Success by Implementing Coaching starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20211111T080000
DTEND;TZID=America/Los_Angeles:20211111T090000
DTSTAMP:20211022T174318Z
CREATED:20210927T185526Z
LAST-MODIFIED:20211022T174318Z
UID:5145-1636617600-1636621200@www.serviceinnovation.org
SUMMARY:Expert Insight:  Challenges of Implementing KCS and How to Address Them
DESCRIPTION:8 am Pacific, 5 pm Central European Time. Michelle Stumpf, KCS Practice Director/Certified Trainer, will lead a panel of seasoned KCS practitioners in this important discussion. Full description: https://www.serviceinnovation.org/event/address-challenges-of-implementing-kcs/
URL:https://www.serviceinnovation.org/event/address-challenges-of-implementing-kcs/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/09/250a1862f529c317ca338a636e557e5c-h4XAgH.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Expert Insight:  Challenges of Implementing KCS and How to Address Them starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20211020T080000
DTEND;TZID=America/Los_Angeles:20211020T090000
DTSTAMP:20210823T155142Z
CREATED:20210823T154854Z
LAST-MODIFIED:20210823T155142Z
UID:5079-1634716800-1634720400@www.serviceinnovation.org
SUMMARY:KCS in Action: Parsons’ Journey Deploying KCS to the Enterprise
DESCRIPTION:Learn how Parsons deployed KCS into many areas in their company, including IT, HR, Facilities, Security and other internal groups. Full description: https://www.serviceinnovation.org/event/kcs-in-action-parsons-journey-deploying-kcs-to-the-enterprise/
URL:https://www.serviceinnovation.org/event/kcs-in-action-parsons-journey-deploying-kcs-to-the-enterprise/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/08/5f249b05c59db6a996dd05a4b30cac35-KfQ0jn.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Parsons’ Journey Deploying KCS to the Enterprise starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20211007T090000
DTEND;TZID=America/Los_Angeles:20211007T100000
DTSTAMP:20210823T162822Z
CREATED:20210823T160252Z
LAST-MODIFIED:20210823T162822Z
UID:5083-1633597200-1633600800@www.serviceinnovation.org
SUMMARY:Member Summit Recap
DESCRIPTION:Join Executive Director Matt Seaman for a recap of the 2021 Member Summit. Full description: https://www.serviceinnovation.org/event/2021-member-summit-recap/
URL:https://www.serviceinnovation.org/event/2021-member-summit-recap/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/08/124c73434b8a494046240d34950d405f-PXSUmL.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Member Summit Recap starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210928T080000
DTEND;TZID=America/Los_Angeles:20210930T130000
DTSTAMP:20210826T181648Z
CREATED:20210630T174019Z
LAST-MODIFIED:20210826T181648Z
UID:4983-1632816000-1633006800@www.serviceinnovation.org
SUMMARY:Virtual Member Summit 2021
DESCRIPTION:Join us virtually to explore ways to nurture an environment where adaptive people thrive.  This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/virtual-member-summit-2021/
URL:https://www.serviceinnovation.org/event/virtual-member-summit-2021/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/06/2196721db7b4881c29eaf6f6897de0f6-Mnse7K.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Virtual Member Summit 2021 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210720T080000
DTEND;TZID=America/Los_Angeles:20210721T120000
DTSTAMP:20210719T151914Z
CREATED:20210505T173429Z
LAST-MODIFIED:20210719T151914Z
UID:4925-1626768000-1626868800@www.serviceinnovation.org
SUMMARY:Knowledge\, Communities\, and Social Networks: Team Meeting
DESCRIPTION:Conversations about the intersection between support and social.  This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/knowledge-communities-social-networks-team-meeting/
URL:https://www.serviceinnovation.org/event/knowledge-communities-social-networks-team-meeting/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/05/b809c45568b078dd66339579d024978c-oBuApu.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Knowledge, Communities, and Social Networks: Team Meeting starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210622T100000
DTEND;TZID=America/Los_Angeles:20210622T110000
DTSTAMP:20210219T195900Z
CREATED:20210219T195423Z
LAST-MODIFIED:20210219T195900Z
UID:4809-1624356000-1624359600@www.serviceinnovation.org
SUMMARY:KCS in Action: Guiding Principles for a Successful KCS Adoption
DESCRIPTION:The Akamai team offers perspectives from three angles: Sponsor, Practitioner & Knowledge Worker. Full description: https://www.serviceinnovation.org/event/guiding-principles-successful-kcs-adoption/
URL:https://www.serviceinnovation.org/event/guiding-principles-successful-kcs-adoption/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/02/c1b15f5ef4e9fe5a82b1d1ba10082207-lLaWK9.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Guiding Principles for a Successful KCS Adoption starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210616T080000
DTEND;TZID=America/Los_Angeles:20210616T090000
DTSTAMP:20210507T030111Z
CREATED:20210507T025651Z
LAST-MODIFIED:20210507T030111Z
UID:4941-1623830400-1623834000@www.serviceinnovation.org
SUMMARY:Vendor Series: Pitfalls & Best Practices for KCS Implementation
DESCRIPTION:Let’s talk (KCS) shop: common pitfalls and best practices for KCS implementation with Michelle Stumpf at Upland RightAnswers. Full description: https://www.serviceinnovation.org/event/vendor-pitfalls-best-practices-upland/
URL:https://www.serviceinnovation.org/event/vendor-pitfalls-best-practices-upland/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/05/c3d09f9e22bb535c3f79e7bd4699055a-CZlZDd.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Vendor Series: Pitfalls & Best Practices for KCS Implementation starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210609T080000
DTEND;TZID=America/Los_Angeles:20210610T120000
DTSTAMP:20210608T160114Z
CREATED:20210505T173428Z
LAST-MODIFIED:20210608T160114Z
UID:4924-1623225600-1623326400@www.serviceinnovation.org
SUMMARY:Leadership & Hiring in Adaptive Organizations: Team Meeting
DESCRIPTION:Adaptive leadership builds adaptive organizations.  This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/leadership-hiring-adaptive-orgs-team-meeting/
URL:https://www.serviceinnovation.org/event/leadership-hiring-adaptive-orgs-team-meeting/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/05/d6d11ebd2a7e71d4d2285956c989b8af-T71qt4.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Leadership & Hiring in Adaptive Organizations: Team Meeting starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210603T080000
DTEND;TZID=America/Los_Angeles:20210603T100000
DTSTAMP:20210426T230821Z
CREATED:20210426T230540Z
LAST-MODIFIED:20210426T230821Z
UID:4901-1622707200-1622714400@www.serviceinnovation.org
SUMMARY:KCS Academy Roundtables
DESCRIPTION:Join us for a discussion-based format on a variety of KCS topics. Full description: https://www.serviceinnovation.org/event/kcs-academy-roundtables-2/
URL:https://www.serviceinnovation.org/event/kcs-academy-roundtables-2/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/04/eebcdda54d32bcdbdfb975bd1ca2d0c9-vB1h9Y.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Academy Roundtables starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210525T080000
DTEND;TZID=America/Los_Angeles:20210525T090000
DTSTAMP:20210507T025805Z
CREATED:20210507T025650Z
LAST-MODIFIED:20210507T025805Z
UID:4940-1621929600-1621933200@www.serviceinnovation.org
SUMMARY:KCS in Action: Knowledge Base Reporting that Drives KCS Behavior at Veritas
DESCRIPTION:Robert Mencini, Knowledge Manager at Veritas Technologies, presents how their Knowledge Management Team developed measurable KB activity-based reporting designed to drive the right KCS behaviors. Full description: https://www.serviceinnovation.org/event/kcs-in-action-veritas/
URL:https://www.serviceinnovation.org/event/kcs-in-action-veritas/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/05/16ae941215fa63cc40bd167b93e60cae-8JJbXY.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Knowledge Base Reporting that Drives KCS Behavior at Veritas starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210506T090000
DTEND;TZID=America/Los_Angeles:20210506T100000
DTSTAMP:20210421T013545Z
CREATED:20210421T013447Z
LAST-MODIFIED:20210421T013545Z
UID:4894-1620291600-1620295200@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Encouraging Curiosity
DESCRIPTION:A conversation with Adam Hansen from F5 about shifting organizational focus to include the requestor perspective. Full description: https://www.serviceinnovation.org/event/consortium-conversation-encouraging-curiosity/
URL:https://www.serviceinnovation.org/event/consortium-conversation-encouraging-curiosity/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/04/d83a6ffe334b8387c85cb40f0f5170cb-RrSVy6.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Encouraging Curiosity starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Berlin:20210428T120000
DTEND;TZID=Europe/Berlin:20210429T160000
DTSTAMP:20210426T203027Z
CREATED:20210322T220505Z
LAST-MODIFIED:20210426T203027Z
UID:4852-1619611200-1619712000@www.serviceinnovation.org
SUMMARY:Long-Term KCS Success: Team Meeting
DESCRIPTION:A European-timed team meeting on KCS program management: considerations, communication, and long-term sustained success.  This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/long-term-kcs-success-team-meeting/
URL:https://www.serviceinnovation.org/event/long-term-kcs-success-team-meeting/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/03/69ab70053af983ded22865e5e660bca0-7mUfO2.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Long-Term KCS Success: Team Meeting starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210427T100000
DTEND;TZID=America/Los_Angeles:20210427T110000
DTSTAMP:20210426T230703Z
CREATED:20210426T230538Z
LAST-MODIFIED:20210426T230703Z
UID:4899-1619517600-1619521200@www.serviceinnovation.org
SUMMARY:KCS in Action: Social KDEs at Quest
DESCRIPTION:Jorge Carrasco describes Quest’s Social Knowledge Domain Expert role. Full description: https://www.serviceinnovation.org/event/kcs-in-action-social-kdes-at-quest/
URL:https://www.serviceinnovation.org/event/kcs-in-action-social-kdes-at-quest/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/04/bae716cac4edde2fd0d7b3e3a6b59970-cXd8NO.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Social KDEs at Quest starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210415T100000
DTEND;TZID=America/Los_Angeles:20210415T111500
DTSTAMP:20210310T193402Z
CREATED:20210310T192902Z
LAST-MODIFIED:20210310T193402Z
UID:4831-1618480800-1618485300@www.serviceinnovation.org
SUMMARY:Jacobs Engineering Group Uses Coveo for KCS Beyond Service and Support
DESCRIPTION:Tammy Willey, Knowledge Management Strategy Lead at Jacobs Engineering Group, shares their journey with KCS beyond service and support. Full description: https://www.serviceinnovation.org/event/jacobs-engineering-group-uses-coveo/
URL:https://www.serviceinnovation.org/event/jacobs-engineering-group-uses-coveo/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2021/03/fd713911d0a5f84b361a6576293a7d24-A7tOdT.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Jacobs Engineering Group Uses Coveo for KCS Beyond Service and Support starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210330T090000
DTEND;TZID=America/Los_Angeles:20210330T100000
DTSTAMP:20210219T195725Z
CREATED:20210219T195421Z
LAST-MODIFIED:20210219T195725Z
UID:4808-1617094800-1617098400@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Knowledge Content and Customer Success
DESCRIPTION:How can we best leverage, capture, and share organizational memory? Full description: https://www.serviceinnovation.org/event/knowledge-content-and-customer-success/
URL:https://www.serviceinnovation.org/event/knowledge-content-and-customer-success/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/02/5740dc013a1eb54f80a932d11eb07f70-sJAyxt.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Knowledge Content and Customer Success starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210324T090000
DTEND;TZID=America/Los_Angeles:20210324T100000
DTSTAMP:20210310T193309Z
CREATED:20210310T192901Z
LAST-MODIFIED:20210310T193309Z
UID:4830-1616576400-1616580000@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Intelligent Swarming Measures & Reputation Models
DESCRIPTION:Unpacking two key aspects of the Intelligent Swarming framework. Full description: https://www.serviceinnovation.org/event/swarming-measures-reputation-models/
URL:https://www.serviceinnovation.org/event/swarming-measures-reputation-models/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/03/780d0f4cf626fcfc45ce1f9075d3e35a-rmfbFh.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Intelligent Swarming Measures & Reputation Models starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210309T080000
DTEND;TZID=America/Los_Angeles:20210309T090000
DTSTAMP:20210205T223911Z
CREATED:20210205T223352Z
LAST-MODIFIED:20210205T223911Z
UID:4781-1615276800-1615280400@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Current Thinking on Intelligent Swarming
DESCRIPTION:Let's get together with fellow Consortium Members to talk about the latest in Intelligent Swarming. This event is open to Consortium Members only. Full description: https://www.serviceinnovation.org/event/consortium-conversation-intelligent-swarming/
URL:https://www.serviceinnovation.org/event/consortium-conversation-intelligent-swarming/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/02/16ea8c2e4fb581609f99a34105b8c437-iWdlrh.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Current Thinking on Intelligent Swarming starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210304T080000
DTEND;TZID=America/Los_Angeles:20210304T100000
DTSTAMP:20210217T200756Z
CREATED:20210208T172947Z
LAST-MODIFIED:20210217T200756Z
UID:4790-1614844800-1614852000@www.serviceinnovation.org
SUMMARY:KCS Academy Roundtables
DESCRIPTION:Join us in a discussion-based format on a variety of KCS topics.  This event is open to the public. Full description: https://www.serviceinnovation.org/event/kcs-academy-roundtables-2021-03/
URL:https://www.serviceinnovation.org/event/kcs-academy-roundtables-2021-03/
LOCATION:Zoom
ATTACH;FMTTYPE=image/png:https://www.serviceinnovation.org/wp-content/uploads/2021/02/527864af189d077984029ed6c3c6454b-1mTYAp.tmp_.png
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Academy Roundtables starts in 10 minutes.
END:VALARM
END:VEVENT
END:VCALENDAR