BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Consortium for Service Innovation - ECPv6.18.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://www.serviceinnovation.org
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Los_Angeles
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20190310T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20191103T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20200308T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20201101T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20210314T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20211107T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20220313T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20221106T090000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20190310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20191103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20200308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20201101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20210314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20211107T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210121T090000
DTEND;TZID=America/Los_Angeles:20210121T100000
DTSTAMP:20210105T000130Z
CREATED:20210104T235251Z
LAST-MODIFIED:20210105T000130Z
UID:4707-1611219600-1611223200@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Social Networks\, Communities\, and Support
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/social-networks-communities-support/
URL:https://www.serviceinnovation.org/event/social-networks-communities-support/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Social Networks, Communities, and Support starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20210107T090000
DTEND;TZID=America/Los_Angeles:20210107T100000
DTSTAMP:20201208T041237Z
CREATED:20201208T041046Z
LAST-MODIFIED:20201208T041237Z
UID:4679-1610010000-1610013600@www.serviceinnovation.org
SUMMARY:Consortium Member Update
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/consortium-member-update/
URL:https://www.serviceinnovation.org/event/consortium-member-update/
LOCATION:Zoom
ATTACH;FMTTYPE=image/jpeg:https://www.serviceinnovation.org/wp-content/uploads/2020/12/d7afaac6758520b18b1d18b458fc76b5-1TbpHS.tmp_.jpg
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Member Update starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201210T100000
DTEND;TZID=America/Los_Angeles:20201210T110000
DTSTAMP:20201023T232657Z
CREATED:20201015T020152Z
LAST-MODIFIED:20201023T232657Z
UID:4597-1607594400-1607598000@www.serviceinnovation.org
SUMMARY:KCS in Action: KB Driven Problem Management
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-kb-driven-problem-management/
URL:https://www.serviceinnovation.org/event/kcs-in-action-kb-driven-problem-management/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: KB Driven Problem Management starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201201T110000
DTEND;TZID=America/Los_Angeles:20201201T121500
DTSTAMP:20201023T232559Z
CREATED:20201023T210115Z
LAST-MODIFIED:20201023T232559Z
UID:4616-1606820400-1606824900@www.serviceinnovation.org
SUMMARY:Electrolux Case Study: KM Strategy to Improve Customer Experience
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/electrolux-case-study-km-strategy-to-improve-customer-experience/
URL:https://www.serviceinnovation.org/event/electrolux-case-study-km-strategy-to-improve-customer-experience/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Electrolux Case Study: KM Strategy to Improve Customer Experience starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201118T080000
DTEND;TZID=America/Los_Angeles:20201118T090000
DTSTAMP:20201019T154256Z
CREATED:20201019T153314Z
LAST-MODIFIED:20201019T154256Z
UID:4605-1605686400-1605690000@www.serviceinnovation.org
SUMMARY:KCS in Action at OSIsoft
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-at-osisoft/
URL:https://www.serviceinnovation.org/event/kcs-in-action-at-osisoft/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action at OSIsoft starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201117T060000
DTEND;TZID=America/Los_Angeles:20201118T100000
DTSTAMP:20201023T232359Z
CREATED:20200618T203341Z
LAST-MODIFIED:20201023T232359Z
UID:4468-1605592800-1605693600@www.serviceinnovation.org
SUMMARY:Knowledge as a Service: Team Meeting
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/knowledge-as-a-service-team-meeting/
URL:https://www.serviceinnovation.org/event/knowledge-as-a-service-team-meeting/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Knowledge as a Service: Team Meeting starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201105T080000
DTEND;TZID=America/Los_Angeles:20201105T090000
DTSTAMP:20201023T232443Z
CREATED:20201023T210113Z
LAST-MODIFIED:20201023T232443Z
UID:4614-1604563200-1604566800@www.serviceinnovation.org
SUMMARY:Elevate Your KCS Processes with Technology Fueled by RightAnswers
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/elevate-your-kcs-processes-with-technology-fueled-by-rightanswers/
URL:https://www.serviceinnovation.org/event/elevate-your-kcs-processes-with-technology-fueled-by-rightanswers/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Elevate Your KCS Processes with Technology Fueled by RightAnswers starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201020T080000
DTEND;TZID=America/Los_Angeles:20201020T090000
DTSTAMP:20200908T233734Z
CREATED:20200908T233506Z
LAST-MODIFIED:20200908T233734Z
UID:4547-1603180800-1603184400@www.serviceinnovation.org
SUMMARY:KCS in Action:  Building a Strategic Framework
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/build-strategic-framework/
URL:https://www.serviceinnovation.org/event/build-strategic-framework/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action:  Building a Strategic Framework starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20201007T110000
DTEND;TZID=America/Los_Angeles:20201007T121500
DTSTAMP:20200918T011413Z
CREATED:20200918T010744Z
LAST-MODIFIED:20200918T011413Z
UID:4560-1602068400-1602072900@www.serviceinnovation.org
SUMMARY:KCS Aligned Vendor Series: Optimize for Service Success
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-aligned-vendor-coveo/
URL:https://www.serviceinnovation.org/event/kcs-aligned-vendor-coveo/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Aligned Vendor Series: Optimize for Service Success starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200929T090000
DTEND;TZID=America/Los_Angeles:20200929T100000
DTSTAMP:20200618T204129Z
CREATED:20200618T203340Z
LAST-MODIFIED:20200618T204129Z
UID:4467-1601370000-1601373600@www.serviceinnovation.org
SUMMARY:Member Summit Recap
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/member-summit-recap/
URL:https://www.serviceinnovation.org/event/member-summit-recap/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Member Summit Recap starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200923T090000
DTEND;TZID=America/Los_Angeles:20200925T130000
DTSTAMP:20200911T145146Z
CREATED:20200622T180117Z
LAST-MODIFIED:20200911T145146Z
UID:4484-1600851600-1601038800@www.serviceinnovation.org
SUMMARY:Virtual Member Summit 2020
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/virtual-member-summit-2020/
URL:https://www.serviceinnovation.org/event/virtual-member-summit-2020/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Virtual Member Summit 2020 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200826T080000
DTEND;TZID=America/Los_Angeles:20200826T090000
DTSTAMP:20200512T165708Z
CREATED:20200512T165708Z
LAST-MODIFIED:20200512T165708Z
UID:4406-1598428800-1598432400@www.serviceinnovation.org
SUMMARY:KCS in Action: Helping Managers Understand KCS
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-helping-managers-understand-kcs/
URL:https://www.serviceinnovation.org/event/kcs-in-action-helping-managers-understand-kcs/
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Helping Managers Understand KCS starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200804T070000
DTEND;TZID=America/Los_Angeles:20200804T090000
DTSTAMP:20200721T161917Z
CREATED:20200721T161917Z
LAST-MODIFIED:20200721T161917Z
UID:4508-1596524400-1596531600@www.serviceinnovation.org
SUMMARY:KCS Academy Roundtables
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-academy-roundtables/
URL:https://www.serviceinnovation.org/event/kcs-academy-roundtables/
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Academy Roundtables starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200729T080000
DTEND;TZID=America/Los_Angeles:20200730T120000
DTSTAMP:20200724T172529Z
CREATED:20200618T203339Z
LAST-MODIFIED:20200724T172529Z
UID:4466-1596009600-1596110400@www.serviceinnovation.org
SUMMARY:The Relationship Between Knowledge and Value: Team Meeting
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/knowledge-and-value-team-meeting/
URL:https://www.serviceinnovation.org/event/knowledge-and-value-team-meeting/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:The Relationship Between Knowledge and Value: Team Meeting starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200721T100000
DTEND;TZID=America/Los_Angeles:20200721T110000
DTSTAMP:20200512T161206Z
CREATED:20200512T161206Z
LAST-MODIFIED:20200512T161206Z
UID:4404-1595325600-1595329200@www.serviceinnovation.org
SUMMARY:KCS in Action: Coaching Program & Licensing Model at Chick-fil-A
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-coaching-program-licensing-model-at-chick-fil-a/
URL:https://www.serviceinnovation.org/event/kcs-in-action-coaching-program-licensing-model-at-chick-fil-a/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Coaching Program & Licensing Model at Chick-fil-A starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200714T100000
DTEND;TZID=America/Los_Angeles:20200714T110000
DTSTAMP:20200612T210254Z
CREATED:20200612T210055Z
LAST-MODIFIED:20200612T210254Z
UID:4450-1594720800-1594724400@www.serviceinnovation.org
SUMMARY:Consortium Conversation: Securing KDA Resources
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/consortium-conversation-securing-kda-resources/
URL:https://www.serviceinnovation.org/event/consortium-conversation-securing-kda-resources/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Consortium Conversation: Securing KDA Resources starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200623T100000
DTEND;TZID=America/Los_Angeles:20200623T110000
DTSTAMP:20200512T160929Z
CREATED:20200512T160929Z
LAST-MODIFIED:20200512T160929Z
UID:4402-1592906400-1592910000@www.serviceinnovation.org
SUMMARY:KCS in Action at athenahealth
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-at-athenahealth/
URL:https://www.serviceinnovation.org/event/kcs-in-action-at-athenahealth/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action at athenahealth starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200611T110000
DTEND;TZID=America/Los_Angeles:20200611T120000
DTSTAMP:20200518T204254Z
CREATED:20200518T202235Z
LAST-MODIFIED:20200518T204254Z
UID:4396-1591873200-1591876800@www.serviceinnovation.org
SUMMARY:KCS and Chat Strategy
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-and-chat-strategy/
URL:https://www.serviceinnovation.org/event/kcs-and-chat-strategy/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS and Chat Strategy starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200528T090000
DTEND;TZID=America/Los_Angeles:20200528T100000
DTSTAMP:20200325T174426Z
CREATED:20200228T192649Z
LAST-MODIFIED:20200325T174426Z
UID:4270-1590656400-1590660000@www.serviceinnovation.org
SUMMARY:KCS in Action: Improving Time to Resolution
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-improving-time-to-resolution/
URL:https://www.serviceinnovation.org/event/kcs-in-action-improving-time-to-resolution/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Improving Time to Resolution starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200513T090000
DTEND;TZID=America/Los_Angeles:20200514T130000
DTSTAMP:20200507T174246Z
CREATED:20200127T212802Z
LAST-MODIFIED:20200507T174246Z
UID:4221-1589360400-1589461200@www.serviceinnovation.org
SUMMARY:Enhancing KCS Roles Team Meeting (Online)
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/enhancing-kcs-roles-team-meeting-online/
URL:https://www.serviceinnovation.org/event/enhancing-kcs-roles-team-meeting-online/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Enhancing KCS Roles Team Meeting (Online) starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200324T080000
DTEND;TZID=America/Los_Angeles:20200324T090000
DTSTAMP:20200127T212800Z
CREATED:20200127T212800Z
LAST-MODIFIED:20200127T212800Z
UID:4214-1585036800-1585040400@www.serviceinnovation.org
SUMMARY:KCS in Action at Waters Corporation
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-at-waters-corporation/
URL:https://www.serviceinnovation.org/event/kcs-in-action-at-waters-corporation/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action at Waters Corporation starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200311T090000
DTEND;TZID=America/New_York:20200311T150000
DTSTAMP:20200309T200146Z
CREATED:20200127T212758Z
LAST-MODIFIED:20200309T200146Z
UID:4211-1583917200-1583938800@www.serviceinnovation.org
SUMMARY:Predictive Customer Engagement Team Meeting (Online)
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/predictive-customer-engagement-team-meeting-online/
URL:https://www.serviceinnovation.org/event/predictive-customer-engagement-team-meeting-online/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Predictive Customer Engagement Team Meeting (Online) starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200303T080000
DTEND;TZID=America/Los_Angeles:20200303T180000
DTSTAMP:20200127T212757Z
CREATED:20200127T212757Z
LAST-MODIFIED:20200127T212757Z
UID:4210-1583222400-1583258400@www.serviceinnovation.org
SUMMARY:KCS Academy World Tour: Silicon Valley 2020
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-academy-world-tour-silicon-valley-2020/
URL:https://www.serviceinnovation.org/event/kcs-academy-world-tour-silicon-valley-2020/
LOCATION:Santa Clara Convention Center\, 5001 Great America Parkway\, Santa Clara\, CA\, 95054\, United States
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Academy World Tour: Silicon Valley 2020 starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200302T080000
DTEND;TZID=America/Los_Angeles:20200302T170000
DTSTAMP:20200217T192748Z
CREATED:20200127T212757Z
LAST-MODIFIED:20200217T192748Z
UID:4209-1583136000-1583168400@www.serviceinnovation.org
SUMMARY:KCS Coach Workshop
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-coach-workshop/
URL:https://www.serviceinnovation.org/event/kcs-coach-workshop/
LOCATION:Santa Clara Convention Center\, 5001 Great America Parkway\, Santa Clara\, CA\, 95054\, United States
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS Coach Workshop starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200227T090000
DTEND;TZID=America/Los_Angeles:20200227T100000
DTSTAMP:20200127T212756Z
CREATED:20200127T212756Z
LAST-MODIFIED:20200127T212756Z
UID:4207-1582794000-1582797600@www.serviceinnovation.org
SUMMARY:KCS in Action: Dealing with Zero Result Searches
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-dealing-with-zero-result-searches/
URL:https://www.serviceinnovation.org/event/kcs-in-action-dealing-with-zero-result-searches/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Dealing with Zero Result Searches starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200212T090000
DTEND;TZID=America/New_York:20200213T170000
DTSTAMP:20200127T212755Z
CREATED:20200127T212755Z
LAST-MODIFIED:20200127T212755Z
UID:4205-1581498000-1581613200@www.serviceinnovation.org
SUMMARY:Intelligent Swarming Team Meeting (In Person)
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/intelligent-swarming-team-meeting-in-person/
URL:https://www.serviceinnovation.org/event/intelligent-swarming-team-meeting-in-person/
LOCATION:ConnectWise\, 4110 George Rd #200\, Tampa\, FL\, 33634\, United States
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Intelligent Swarming Team Meeting (In Person) starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200212T090000
DTEND;TZID=America/New_York:20200213T170000
DTSTAMP:20200127T212755Z
CREATED:20200127T212755Z
LAST-MODIFIED:20200127T212755Z
UID:4206-1581498000-1581613200@www.serviceinnovation.org
SUMMARY:Intelligent Swarming Team Meeting (Online)
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/intelligent-swarming-team-meeting-online/
URL:https://www.serviceinnovation.org/event/intelligent-swarming-team-meeting-online/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:Intelligent Swarming Team Meeting (Online) starts in 10 minutes.
END:VALARM
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200130T100000
DTEND;TZID=America/Los_Angeles:20200130T110000
DTSTAMP:20200127T212754Z
CREATED:20200127T212754Z
LAST-MODIFIED:20200127T212754Z
UID:4202-1580378400-1580382000@www.serviceinnovation.org
SUMMARY:KCS in Action: Swarming at FinancialForce
DESCRIPTION: Full description: https://www.serviceinnovation.org/event/kcs-in-action-swarming-at-financialforce/
URL:https://www.serviceinnovation.org/event/kcs-in-action-swarming-at-financialforce/
LOCATION:Zoom
ORGANIZER;CN=Consortium for Service Innovation:mailto:events@serviceinnovation.org
BEGIN:VALARM
TRIGGER:-PT10M
ACTION:DISPLAY
DESCRIPTION:KCS in Action: Swarming at FinancialForce starts in 10 minutes.
END:VALARM
END:VEVENT
END:VCALENDAR