Measuring Self-Service Success
Virtual Event
Open to the public. Join us for an expert presentation on good, better, and best practices for measuring self-service success.
Free
Events Open to the Public
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Open to the Public
Delivering Knowledge in the Post-Search World of AI
Virtual Event
Open to the Public. Come hear from a KCS Aligned Vendor, xFind.ai to explore the new capabilities and concepts of AI in Customer Support
Free
KCS in Action: SAP’s Innovative Approach for Knowledge Article Scoring
Virtual Event
Open to the public. Hear from SAP expert on their Innovative Approach to Knowledge Article Scoring
Free
KCS in Action: Change Management and KCS in a Digital First World
Virtual Event
Open to the Public. Alina Weber, Change Success Lead at F5 Networks, has a wealth of experience in Change Management and will share best practices.
Free
Member Summit Recap
Virtual Event
This event is open to the public. Join us for a summary of the 2023 Member Summit.
Free
KCS in Action Roundtables
Virtual Event
The event is open to the public. Join us for small group discussions facilitated by experienced practitioners.
Free
Member Summit 2023
Join us in person to explore innovative topics around Customer Engagement and hear from Members about their operational experiences. Space is limited, so register soon!
$2,295.00 – $2,995.00
KCS in Action: Selling the Benefits of a KCS Coaching Program
Virtual Event
This event is open to the public. Learn from a seasoned KCS Coach on how to sell the benefits of a KCS Coaching Program.
Free
KCS in Action: Alation’s KCS Journey
Virtual Event
This call is open to the public. Join us for a review of a newly launched KCS Adoption.
Free
Updates to the KCS v6 Adoption Guide
Virtual Event
This event is open to the public. The KCS v6 Adoption Guide has become the KCS v6 Adoption & Transformation Guide. Come learn why!
Free
KCS in Action: Knowledge Domain Analysis Panel
Virtual Event
This call is open to the public. Learn from an expert panel of KDE's discussing in depth topics on their KDA programs.
Free
Member Summit Recap
Virtual Event
This event is open to the public. Join us for a summary of the 2022 Member Summit.
Free
KCS in Action: Optimizing Sales Support through KCS
Virtual Event
This event is open to the public. Learn how Oracle implemented KCS to optimize their Sales Demo area.
Free
VOC-Driven Service & Product Experiences: A Geotab Case Study
Virtual Event
This event is open to the public. A great opportunity to hear a Case Study from Geotab who has successfully developed an optimal approach to scaling Evolve Loop success.
Free
Best Practices for KCS Success with Tyler Technologies
Virtual Event
This event is open to the public. Hear how Tyler Technologies delivers relevant knowledge across the organization with KCS best practices.
Free
KCS Aligned Vendor Series – KM Outcomes: Findability vs. Discoverability
Virtual Event
Learn how findability and discoverability can be optimized with an effective knowledge management strategy.
Free
Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration
Virtual Event
Intelligent Swarming is a smarter way to organize people and work, unlocking the full potential of an organization.
Free
Sustaining Content Health & Customer Success with Content Strategy
This call is open to the public. Hear how NetApp implemented a content strategy to ensure continued customer success with their knowledge base content.