A Scrappy-But-Measurable KCS Workflow in Slack

Virtual Event Virtual Event

Open to the public. As a relentlessly resourceful support leader, Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.

Free

Member Summit Recap

Virtual Event Virtual Event

Open to the public. Join us for a summary of the 2024 Member Summit.

Free

Member Summit 2024

Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.

$2,295.00 – $2,995.00

Designing KCS for Your Organization

Virtual Event Virtual Event

Open to the public. Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization!

Free

Understanding Conversation Design

Virtual Event Virtual Event

Open to the public. Learn essential skills and team strategies for bots and AI from experts at Zendesk.

Free

Measuring Community Success

Virtual Event Virtual Event

Join us for an expert presentation on good, better, and best approaches for measuring Community success.

Free

2023 Year in Review

Virtual Event Virtual Event

Open to the public. Join Consortium staff as they provide an overview of the 2023 work of the Members of the Consortium for Service Innovation.

Free

KCS in Action: GenAI for KCS

Virtual Event Virtual Event

Open to the public. David Kay from DB Kay and Associates demonstrates over a dozen ways that GenAI can make KCS quicker and easier.

Free

KCS Roundtables

Virtual
Virtual Event Virtual Event

Open to the public. Join us for small group discussions facilitated by experienced practitioners.

Free

Measuring Self-Service Success

Virtual Event Virtual Event

Open to the public. Join us for an expert presentation on good, better, and best practices for measuring self-service success.

Free

Member Summit Recap

Virtual Event Virtual Event

This event is open to the public. Join us for a summary of the 2023 Member Summit.

Free

KCS in Action Roundtables

Virtual Event Virtual Event

The event is open to the public. Join us for small group discussions facilitated by experienced practitioners.

Free

Member Summit 2023

Rancho Bernardo Inn 17550 Bernardo Oaks Dr, San Diego, California, United States

Join us in person to explore innovative topics around Customer Engagement and hear from Members about their operational experiences. Space is limited, so register soon!

$2,295.00 – $2,995.00