Virtual Event
Virtual Event
November 4 – 5:00 am – November 5 – 8:00 am PST
Note: this virtual event takes place on Wednesday and Thursday from 2 pm to 5 pm Central European Time.
Join fellow Consortium Members to explore what we mean by customer value and how we measure it.
Inspired by outside-in design and a thought-provoking conversation at September’s Executive Symposium, we’ll talk through how positioning knowledge as the driver of value benefits both the customer and the organization.
RSVP
KCS and Intelligent Swarming are registered service marks of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.
Agenda
Wednesday 4 November
- 8:00 am – Welcome & Introductions
- 8:45 am – What do we mean by customer value? – Matt Seaman, Consortium
- 9:30 am – Break
- 9:45 am – Questioning How We Measure Value – Group Exploration
- 11:00 am – Adjourn
Thursday 5 November
- 8:00 am – Welcome Back
- 8:15 am – Planning for Catastrophe
- 9:30 am – Break
- 9:45 am – Member Examples
- 10:45 am – Summary & Wrap Up
- 11:00 am – Adjourn