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2023 Executive Summit

Virtual Event Virtual Event
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Virtual Event Virtual Event
September 19, 2023 8:00 am September 20, 2023 11:00 am PDT

September 19 & 20, 8am – 11am Pacific

The annual Executive Summit is an invite-only gathering for Senior Executives, focused on emerging trends and challenges in customer engagement.

Agenda

Tuesday, September 19 (all times Pacific)

  • 8:00 am – Welcome and Introductions
  • 8:45 am – Empathetic AI: Building Executive-Level Use Cases
  • 9:30 am – Break
  • 9:45 am – Developing Organizational Rockstars and Celebrating Contribution When it’s Illegal to Say Thank You
  • 11:00 am – Adjourn

Wednesday, September 20

  • 8:00 am – SaaS-Inspired Silo Smashing: Getting The Right People Involved at the Right Time
  • 9:15 am – Break
  • 9:30 am – The End-to-End Digital Customer Experience: Herding Cats
  • 10:15 am – The Emerging Convergence: a New Model
  • 11:00 am – Summit Adjourns

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.