201: KCS v6 Fundamentals

Duration: Self-paced, 60-90 minutes

Cost: $145

This interactive, self-paced training introduces the basics and benefits of KCS.


  • Basics and benefits of KCS, including Principles and Core Concepts
  • How to do the KCS Solve Loop in the workflow and the value it creates (the KCS Article and the process for creating one)
  • Leading versus lagging indicators of success
  • How the knowledge worker’s KCS performance is assessed

Intended Audience

  • Knowledge workers fielding interactions with employees, peers, or customers
  • Anyone interested in learning the basics of KCS
  • Internal or external Support Agents

Course expires 12 weeks after purchase.