KCS Tools & Services

The KCS Academy, in partnership with Members from the Consortium for Service Innovation, has developed a list of minimum functional criteria and a set of scenarios through which vendors demonstrate…

Self-Paced Training

Offered in the Online Learning Center. Self-paced online training is designed to be an introduction to KCS or Intelligent Swarming methodology. More in-depth learning is taught via Trainer-Led Workshops. Seats…

KCS Training

The Consortium for Service Innovation is the source for Knowledge-Centered Service (KCSĀ®) resources and the only authorized certifying body for KCS. Available KCS Training Self-Paced Online Training Instructor-Led Training Getting…

KCS Certifications

The Consortium for Service Innovation is the only authorized certifying body for KCS (Knowledge-Centered Service). Certifications KCS v6 Fundamentals Entry-level certification to ensure common understanding of KCS basics. The exam…

Request an Invoice

To pay for self-paced online training courses by PO/EFT/Wire/Check, please complete the form below. To pay online by credit card, visit the Online Learning Center Course Catalog

Internal Trainer: Renewal Application

KCS v6 Internal Trainer Certification begins on the date of completing all certification requirements. In order to maintain an active certification status each trainer must deliver at least two (2)…