Ultimate Phase 2 Complete

Unlimited access to online courses is available; complete the below form to receive pricing information. Assigned to one company for unlimited use Runs in a SCORM compliant LMS system

To have KCS Certified Trainers contact you directly for a private workshop, please indicate the type of training you are interested in and fill out the form. If you are…

A custom workshop for companies who have been generating data with KCS Solve Loop processes for at least six months. Because this workshop uses real data from attendees’ case/incident management…

KCS v6 verification is issued and renewed for products by number release. To confirm that the latest iteration continues to support KCS functionality, an updated version of the self-assessment worksheets…

For understanding all aspects of a KCS implementation. Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement, and reuse directly into support operations. If you’re considering…

Leadership practices to optimize and sustain the KCS benefits. KCS success requires a new way to think about and manage support. The KCS Leadership Workshop is intended for first- and…

KCS v6 alignment is issued and renewed annually to confirm that the latest iteration continues to support KCS functionality. Any material change that would nullify the functional requirements requires a…