Learning Center

Ready to access self-paced training or certification exams? For more information about courses, visit KCS Training or Intelligent Swarming Training. Self-Paced Training & Exams Proctored Exams Taken after Instructor-Led Training…

Request a Workshop

To have KCS Certified Trainers contact you directly for a private workshop, please indicate the type of training you are interested in and fill out the form. If you are…

Knowledge Domain Analysis Workshop

A custom workshop for companies who have been generating data with KCS Solve Loop processes for at least six months. Because this workshop uses real data from attendees’ case/incident management…

KCS v6 Verified Renewal

KCS v6 verification is issued and renewed for products by number release. To confirm that the latest iteration continues to support KCS functionality, an updated version of the self-assessment worksheets…

KCS v6 Practices Workshop

For understanding all aspects of a KCS implementation. Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement, and reuse directly into support operations. If you’re considering…

KCS v6 Leadership Workshop

Leadership practices to optimize and sustain the KCS benefits. KCS success requires a new way to think about and manage support. The KCS Leadership Workshop is intended for first- and…

KCS v6 Aligned Renewal

KCS v6 alignment is issued and renewed annually to confirm that the latest iteration continues to support KCS functionality. Any material change that would nullify the functional requirements requires a…