Intelligent Swarming Training & Certification

Self-paced online training and Trainer-Led Workshops are available to deepen your Intelligent Swarming understanding. Intelligent Swarming is a collaboration-based model that seeks to get the person, or people, most likely…

Summary: 2018 Member Summit

26th Annual Member Summit19-21 March 2018Westin Verasa Napa in Napa, CA Huge thanks to Ari Hoffman for his time, expertise, and care in making this video! Highlights and Summaries from…

The Value Stack

Value is an abstract concept specific to the needs of the individual perceiving it. Value realization has to do with meeting expectations based on capability (does it do what I…

New KCS Aligned Tools and Services

The KCS Academy, a wholly owned subsidiary of the Consortium for Service Innovation, today announced additions to the KCS Aligned program. The KCS Aligned designation identifies tools and service providers…

Co-Creation of Value and the Value Stack

This post is available as a pdf, here. Value is an abstract concept specific to the needs of the individual perceiving it. Value realization has to do with meeting expectations…

New Case Study: Salesforce.com Employee Success

We’re thrilled to publish a new case study by MelissaLynne Burch and the team at salesforce.com! Salesforce.com Employee Success: An Integrated HR Community and KCS Program Launched in Record Time…

Predictive Customer Engagement: Team Meeting Summary

Three minute video summary: Consortium members met recently in Phoenix to explore “Predictive Customer Engagement,” or “Necessary Knowledge:” a topic suggested at the Leadership Committee Meeting in December 2013.  How…