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Consortium for Service Innovation

Consortium for Service Innovation

A non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.

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News

Summary: 2018 Member Summit

26th Annual Member Summit19-21 March 2018Westin Verasa Napa in Napa, CA Huge thanks to Ari Hoffman for his time, expertise, and care in making this video! Highlights and Summaries from … Continue reading Summary: 2018 Member Summit

April 18, 2018January 20, 2022Leave a comment
Meeting

Register now for the 2017 Member Summit: April 3-5 in Monterey, CA

The 2017 Member Summit will be held April 3-5 at the Intercontinental The Clement Monterey in Monterey, CA.  Click here for registrations and logistics.

April 19, 2016March 5, 2019Leave a comment
News

The Value Stack

This post is available as a pdf. Value is an abstract concept specific to the needs of the individual perceiving it. Value realization has to do with meeting expectations based … Continue reading The Value Stack

October 13, 2015July 26, 2019Leave a comment
News

New KCS Aligned Tools and Services

The KCS Academy, a wholly owned subsidiary of the Consortium for Service Innovation, today announced additions to the KCS Aligned program. The KCS Aligned designation identifies tools and service providers … Continue reading New KCS Aligned Tools and Services

August 14, 2015March 5, 2019Leave a comment
News

Co-Creation of Value and the Value Stack

This post is available as a pdf, here. Value is an abstract concept specific to the needs of the individual perceiving it. Value realization has to do with meeting expectations … Continue reading Co-Creation of Value and the Value Stack

May 27, 2015March 5, 2019customer successLeave a comment
Case Study

New Case Study: Salesforce.com Employee Success

We're thrilled to publish a new case study by MelissaLynne Burch and the team at salesforce.com! Salesforce.com Employee Success: An Integrated HR Community and KCS Program Launched in Record Time … Continue reading New Case Study: Salesforce.com Employee Success

May 15, 2014March 5, 2019customer success, KCSLeave a comment
Meeting

Predictive Customer Engagement: Team Meeting Summary

Three minute video summary: Consortium members met recently in Phoenix to explore “Predictive Customer Engagement,” or “Necessary Knowledge:” a topic suggested at the Leadership Committee Meeting in December 2013.  How … Continue reading Predictive Customer Engagement: Team Meeting Summary

May 7, 2014July 26, 2019customer experience, customer success, summary1 Comment
Case Study

New Case Study: MathWorks Delivers Support Knowledge to the Customer Community

We're thrilled to publish a new case study by MelissaLynne Burch and the team at MathWorks! Delivering Technical Support Knowledge to the Customer Community MathWorks' goal was to offer integrated … Continue reading New Case Study: MathWorks Delivers Support Knowledge to the Customer Community

March 17, 2014March 5, 2019customer success, KCS, social mediaLeave a comment
Case Study

New Case Study: Transforming the Customer Experience at Avaya

We're thrilled to publish a new case study by MelissaLynne Burch and the team at Avaya! Transforming the Customer Experience This follows up nicely on their case study from last … Continue reading New Case Study: Transforming the Customer Experience at Avaya

February 25, 2014March 5, 2019customer experience, KCSLeave a comment
News

Failing Fast: How do we create a culture in which it’s okay to make mistakes?

A few weeks ago we had a ConversationStorm call on "failing fast." While it seems everyone is encouraged to find new and improved ways of doing things, quite often corporate … Continue reading Failing Fast: How do we create a culture in which it’s okay to make mistakes?

December 20, 2013January 20, 2022culture, summaryLeave a comment

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Recently Published

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  • Q1 2022 Recap: Exciting Community Updates, Momentum for KCS and Intelligent Swarming
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