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To have KCS Certified Trainers contact you directly for a private workshop, please indicate the type of training you are interested in and fill out the form. If you are … Continue reading Request a Workshop
The Knowledge Domain Analysis Workshop is taught by KCS v6 Certified Trainers. Because this workshop uses real data from attendees' case/incident management and knowledge management systems, Knowledge Domain Analysis workshops … Continue reading Knowledge Domain Analysis Workshop
KCS v6 Verified Tools provide comprehensive functionality and the technology platform that enables all eight KCS practices. Through the KCS v6 Verified program, vendors demonstrate that their products have the … Continue reading KCS v6 Verified Tools
ANNUAL RENEWAL or NEW PRODUCT RELEASE UPDATEFOR KCS v6 VERIFIED PRODUCTS AGREEMENT KCS v6 verification is issued and renewed for products by number release. To confirm that the latest iteration … Continue reading KCS v6 Verified Renewal
Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement, and reuse directly into support operations. If you’re considering launching KCS, tuning up your KM processes, or … Continue reading KCS v6 Practices Workshop
Leadership Practices to Optimize and Sustain the KCS Benefits The KCS v6 Leadership Workshop is taught by KCS v6 Certified Trainers. KCS success requires a new way to think about … Continue reading KCS v6 Leadership Workshop
Through the KCS v6 Aligned program, vendors demonstrate that their product or service supports an element of the KCS methodology or adoption process. To be KCS v6 Aligned the product … Continue reading KCS v6 Aligned Tools