Q4 2022 Recap and End of Year Summary

We were grateful to finally gather again with Members in person towards the end of the year, marking a transition to a new blend of both in-person and virtual events that we will carry forward next year!

Throughout 2022, we hosted dozens of virtual events where Consortium Members and the wider community shared wisdom about KCS, Intelligent Swarming, and more. We released valuable new resources, digital certification badges, and new Intelligent Swarming training. We also had a lot of fun celebrating being together for 30 years, with some surprises along the way.

Read on for the latest community news, resources, and behind the scenes updates.

Also see updates from earlier this year

2022 Annual Executive Summit attendees on Zoom

Q1 2022 Recap

Exciting Community Updates, Momentum for KCS and Intelligent Swarming

Intelligent Swarming Practices

Q2 2022 Recap

New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors

Christina Innovator Surprise

Q3 2022 Recap

New Consortium Innovator, New Logo, and More!

Community News

In October, as part of our 30 year milestone celebration, we launched a brand new website and updated logo! As we look to the next 30 years of exploring together, the Consortium was excited to announce a new look that reflects the modern thinking of the Members and the nature of their work.

In December, we gathered with Sponsor and Benefactor Members in Scottsdale, Arizona for the annual Leadership Committee meeting. It was beyond lovely to be together and this leadership team generated exciting plans for the coming year!

Leadership Team 2022

What an amazing and enjoyable time together. It was great to meet so many virtual friends in person and I’m extremely excited about the future topics we discussed!

Scott Lerner, Akamai

Public Event Recordings & Recaps

Consortium Members generously share much of our intellectual property, under Creative Commons License, in the Consortium Digital Library.

Check out this 5 minute highlight video of the new and improved KCS v6 Adoption & Transformation Guide!

Adoption Guide Updates - 5 minute summary

I’ve now trained the new [Adoption Guide] model in three or four workshops…it drives SUCH an improvement in the conversations!

David Kay, DB Kay & Associates

Member-Only Event Recordings & Resources

Links in this section are accessible to Consortium Members via login. If you are a Member and need access, please contact support@serviceinnovation.org.

Behind the Scenes

We’re moving forward into a new mode of gathering in-person for key events PLUS hosting ongoing virtual events!

  • Our events calendar is already stacked with Member-only and open-to-the-public virtual events (stay tuned for more already in the works).
  • We are eagerly preparing to be together again for Member Summit 2023 in San Diego (March 28-30)!
  • We are finalizing plans to return to in-person gatherings for Executive Summit in September 2023 and Leadership Committee Meeting next December 2023!

Member Summit 2023

Launch the next generation of knowledge sharing with forward-thinking practitioners and leaders.

March 28-30 in San Diego, CA

Laurel Poertner, John Fronius, and Arnfinn Austefjord at Leadership Committee 2022 in Scottsdale, AZ

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