Consortium for Service Innovation
Resources, Interactions, Knowledge, and Performance
For information about specific dates and topics of upcoming events please visit Events
For more information about membership please see Membership
Getting It Done
The Consortium offers a variety of activities
Consortium offers a range of venues for networking with peers, sharing professional knowledge and experience and influencing the direction of customer service and support practices. Consortium membership enables you to participate in a variety of collective thinking processes aimed at advancing the strategies, models and standards for creating change and improving the customer experience.
- Team Meetings: These working sessions focus on evolving customer service practices. They may be face-to-face meetings or conference calls. Attendees include program managers or mid-level managers who have an interest in specific team meeting topics.
- Summits: The Consortium hosts a few major events each year. The Executive Summit in the spring is a by invitation event for senior level support executives. The Annual Member Summit in the Fall is for all levels of support managers and program champions.In recent years we have also co-hosted the Global Support Issues Summit with TAUS (Translation Automation Users Society)
- Online Community: All employees of member companies are welcome to participate in the Consortium's wiki-based collaborative space for creating, editing and sharing content. The collaboration space is where we keep notes and presentations from the meetings. Members are encouraged to share their ideas and examples. The collaboration space is a working area for the members.
- Member Services: Members receive discounts on the Consortium's customized services such as Executive Briefings, Adaptive Organization Opportunity Assessments and Strategy Workshops.