Nobody ever came up with a great idea all by themselves
— Thomas Edison
— Thomas Edison
Membership Levels
Participation opportunities depend on your membership level. Choose the level appropriate for your business goals:
Participant or Participant Plus
Take part in Consortium activities at the operational level.
Sponsor
Participate at both the operational and executive/strategic levels.
Benefactor
Participate at all levels - intended for large companies with multiple service organizations.
Level Summary
See what's involved in all levels.
Members of the Consortium for Service Innovation
Members advance the state-of-the-art in customer service practices through a process of collective thinking and collective experience
The Consortium's work integrates academic research and emerging business trends with members' operational perspectives to develop innovative strategies, models and standards that enrich customer support experiences.
Benefits of Membership
Benefit from professional growth through a wide range of opportunities:
- Help influence the direction of support services.
- Be on top of emerging trends.
- Become an early adopter of the latest thinking.
- Participate in interactive forums focused on specific challenges or issues.
- Network with peers to share knowledge and experiences.
- Improve operational processes and enhance customer services in your own organization by implementing emerging best practices developed through the collective thinking and experience of the members.
- Build credibility, enhance your career and gain visibility within your company as well as in the larger service community.
- Influence the direction of the customer service industry as a whole.
- Benefit from group knowledge and interaction on a day-to-day basis via the Consortium's web-based community.
- Access the Consortium's library and online resources for the latest thinking.
- Receive discounts on Consortium events and member services.
- Participate in establishing the criteria for the verification of KCS tools.