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Printable version

2005

July 1, 2005: Consortium Announces Seven New Members and Two Additions to the Board of Directors

July 12, 2005: KCS Verified Products Press Release

2003

August 6, 2003: "Knowledge-Centered Support - Responsibilities" [.pdf] reprinted from The Muns Report a e-newsletter of The Help Desk Institute

2002

October 21, 2002, ICCM Weekly: "How to Build a Knowledge-enabled Support Center using Bottom-up Knowledge Management",Lionel Baraban, CEO, Co-Founder & President, Entopia, Inc. [.pdf]

2001

Redwood City, CA August 29, 2001: Relationship Models for Creating Social Capital: The Consortium for Service Innovation Announces Theme for its 8th Annual Members’ Conference [.pdf]

Redwood City, CA August 7, 2001: Customer Support Consortium Announces Results of Executive Summit and New Name: The Consortium for Service Innovation [.pdf]