— Asked by forward-thinking support organizations implementing KCS
KCS Verification
The Consortium has developed a list of minimum functional criteria and a set of scenarios through which vendors demonstrate their tools' ability to support the KCS practices.
Benefits
Once the formal process of verification is complete for a product, the vendor will have specific rights and privileges to marketing materials. The Marketing Guide includes:
- KCS Verified logo for use on software packaging, marketing materials, web site and trade show advertising.
- A Verified Logo Style Guide defining acceptable use of the logo and color information.
- Guidelines for a quote from the Consortium should the vendor wish to issue a press release about attaining KCS Verified status.
Additionally, a listing of Verified products will be maintained on the Consortium web site with links to the vendors' web page.
KCS Verified v3 Products
Demonstrate your support of the KCS practices
While the Consortium for Service Innovation members have worked to evolve the KCS methodology, we do not evaluate or recommend tools or technology. Now for the first time, the Consortium is offering knowledge management vendors the opportunity to demonstrate their support of the KCS practices.
Through the KCS Verified program, vendors may demonstrate their products support the minimum functionality for KCS and can have their products designated as KCS Verified
To be KCS Verified the product must demonstrate it has 90% of the functionality outlined in the KCS Verified Criteria [.pdf]. The fact that the following products have achieved the KCS Verified designation does not relieve the buyer of doing due diligence on the product functionality. In particular, buyers should be sure to understand the products functionality for authoring and searching and confirm that the vendor's approach will support the buyer's needs.
The following products are KCS Verified v3
 "ATG KnowledgeCenter" release 6.0 from ATG "ATG Knowledge" release 2006.2 from ATG |
 LANDesk Service Desk and LANDesk Active Knowledge from Avocent |
 BMC Remedy Knowledge Management 7.x BMC Knowledge Management Express 9.x |
 DBKay and Associates OsKCS |
 eGain Knowledge 7.6 with KCS Package |
 EMC Infra release 8.0 |
 HP ServiceCenter and HP Service Manager 7 |
 IBM, Tivoli Service Request Manager release 7.1 with Knowledge Management OPAL Extensions |
 InQuira 7 Intelligent Search, Information Manager, Contact Center Advisor, and Analytics |
 "KANA IQEJB " version 9 from KANA |
 "Knowledge Accelerator", release 6.0 |
 "RightAnswers Unified Knowledge Suite", release 4.51 |
 Salesforce CRM Customer Service and Support with Salesforce Knowledge 5.7 |
 Live Assistance v 6.5 from SupportSoft |