KCS v5 Reference Documents
KCS continues to evolve based on the members collective experience. KCS version 5 reflects the latest experience with the KCS practices and techniques. KCS v5 was released in January of 2011.
KCS continues to evolve based on the members collective experience. KCS version 5 reflects the latest experience with the KCS practices and techniques. KCS v5 was released in January of 2011.
KCS Overview
Case Studies
- Mentor Graphics
- Verisign Security Services
- Progress KCS
- HP NonStop Customer Support
- Legato Support Services
Papers/Presentations
- The KCS ContinuumThe evolution of KCS
- KCS Intro [.ppt]
- KCS Overview
- Practices Guide
- "Measurement Matters" The benefits and organizational measures of the phases of KCS adoption.
- Thoughts on taxonomy, classification and structure
Right to use with Attribution - We are using an open source model for the licensing of the documents on this page.
Downloadable files are in .pdf format unless otherwise specified.
- KCS v5 Practices Guide The latest and most complete collection of information about how to do KCS. This description of the KCS practices and techniques is based on the collective experience of the Consortium members.
- KCS Roles Table A description of competencies for the KCS roles; Candidate, Contributor, Publisher, Coach, Knowledge Domain Expert (KDE).
- New vs. Known Methodology A write up on how to conduct the New vs. Known study
Sample spreadsheet for the New vs. Known study - Performance assessment and radar charts[.ppt]
- KCS Metric Matrix (xls) A comprehensive list of measures we have discussed over the past few years. NOTE we are not recommending organizations use all of these, this is a list of possibile measures and some of their attributes.
- One page, quick reference guide KCS Article content and style guide
- Frequently Asked Questions The KCS Practices guide describes the importance of Communications plan for a successful KCS adoption. This is a generic list of FAQs that is a starting point for organizations to build their own FAQs as part of their communications plan.
- "How Good is Good Enough" [.ppt] Content quality survey
- Benefits calculator [.xls]