Resources for KCS v4 Trainer Program
For additional information, contact Greg Oxton.
Downloadable files are in .pdf format unless otherwise specified.
KCS Verified v4 Trainer Program
Intent of the program:The intent of the KCS Trainer Verification Program is to support the growing rate of adoption and maintain consistency in the definition of the KCS practices. Additionally, we see mutual benefit in supporting the success of those who offer legitimate KCS training and services.
KCS Verified for Trainers is for individual trainers who meet the KCS Verified for Trainers criteria and demonstrate a deep understanding of the KCS principles and practices.
What being "KCS Verified v4" means:KCS is gaining market recognition and being "KCS Verified v4" provides potential clients confidence that the KCS training they receive aligns the lastest version of the KCS practices. Once Trainers get Verified on the Foundations Workshop then they can add other KCS workshops offered in the KCS Verified Program.
As a Verified trainer you will have the right to use the "KCS Verified v4" logo on your marketing materials and web site in conjunction with the workshop you have been verified and licensed to deliver. As long as you maintain your KCS Verified status you will have a license to use the latest workshop materials.
The Consortium will maintain a web page that list KCS Verified Trainers with links to information about the Trainer and their schedule of training events.
Assumptions:Applicants for the Verified program are expected to meet the following pre-requisites:
- An experienced trainer; know how to teach/facilitate
- Have experience in customer support and be familiar with current, processes, structures, management practices and metrics
- Have experience with knowledge management in customer support organizations
Process to get KCS Verified v4
- Attend a KCS Foundations or Design workshop
- Pass the KCS Principles Certification exam at the "mastery level" (HDI's web site)
- Organize and co-teach a KCS Foundations or Design workshop with a Consortium staff member (this can be a revenue generating event at a client site or a public workshop, trainer keeps revenue less expenses and the Consortium fee)
- Assessment of the training experience; understanding of the KCS practices, ability to articulate the KCS practices with examples, ability to handle objections, ability debrief the workshop exercises and draw out the key learning points.
- Pass the KCS trainers exam administered by the Consortium
- Sign and abide by the "KCS Workshop Agreement"
- Steps 1 and 3 are required to add additional workshops to Verified list
- Annual renewal - to retain the KCS Verified v4 rights you must teach a minimum of 3 KCS workshops a year or be actively participating in the Consortium's KCS activities as a member. Membership in the Consortium is not required but strongly recommended, we will offer an individual membership for trainers (for more information about this please contact Greg Oxton, see contact information below).