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Welcome Consortium Members
The KCS Verified v4 program is an opportunity for vendors to demonstrate their support of the Consortium for Service Innovation's Knowledge-Centered Support (KCS) practices.
KCS v4 Verified

PDF Resources for KCS v4

For additional information, contact Melissa George.

Downloadable files are in .pdf format unless otherwise specified.

Get KCS Verified v4

The program is open to all vendors who supply knowledge management functionality. The KCS Verified v4 designation is for major releases of products which successfully complete the KCS Verified v4 process. Membership in the Consortium is not a pre-requisite, however, for those companies who are members, there are additional benefits such as participation in the KCS program team and the opportunity to publish joint case studies and white papers.

Steps to get KCS Verified v4

  1. Review the KCS Verified v4 Standards Guide
  2. Attend KCS Foundations Workshop (individual who is conducting demo)
  3. Obtain Knowledge-Centered Support Principles Certification
  4. Complete self-assessment worksheets
  5. Submit application, self-assessment worksheets, signed license agreement and payment
  6. Schedule online assessment of functionality
  7. Conduct assessment following the KCS technology demonstration script
  8. License Agreement is signed by the Consortium
  9. Receive KCS Verified v4 Certificate
  10. Publish and Market KCS Verified v4 product

Benefits

The Consortium has developed a list of minimum functional criteria and a set of scenarios through which vendors demonstrate their tools' ability to support the KCS practices. Once the formal process of verification is complete for a product, the vendor will have specific rights and privileges to marketing materials. The marketing materials includes:

  • KCS Verified v4 logo for use on software packaging, marketing materials, web site and trade show advertising.
  • A Verified Logo Style Guide defining acceptable use of the logo and color information.
  • Guidelines for a quote from the Consortium should the vendor wish to issue a press release about attaining KCS Verified v4 status.

Additionally, a listing of Verified v4 products will be maintained on the Consortium website with links to the vendors' web page.


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