Printable versionAlign your Technology with the Industry Best Practice for Knowledge Management
- Distinguish yourself from the crowd
- Increase buyer confidence
- Optimize your customers benefits
Your customers' success in knowledge management is a function of the integration of technology and methodology...
Position Your Company and Your Customers for Success, Become KCS Verified
KCS (Knowledge-Centered Support) is a proven methodology for knowledge management in support organizations. KCS has been adopted as a best practice by the Help Desk Institute. This recognition, combined with the KCS Foundations Workshop (currently offered in US and Europe) is creating increasing market recognition for KCS. The workshop is generating a lot of excitement about KCS. The question "What vendors or technologies support KCS?" always comes up. The KCS Verified program is an opportunity to demonstrate that your product aligns with an emerging industry standard for knowledge management.