Introducing KCS v6

Kelly Murray , April 21, 2016

We are pleased to announce the launch of KCS v6!KCS v6

KCS v6 is the culmination of 24 years of collective thinking, investment, experimentation, and insight by the members of the Consortium for Service Innovation.  Current documentation includes:

For the most current information about updates to the KCS certification programs, please visit the KCS Academy.


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Benefits of Membership

Click here for membership levels and information.

Click here for a pdf on the benefits of membership.


KCS Principles and Core Concepts. The foundation of the methodology.

KCS v6 Practices Guide
A comprehensive how-to guide.

KCS v6 Adoption Guide
A step-by-step approach for planning a KCS adoption.

Please visit The KCS Academy for more KCS resources including case studies.

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The work of the Consortium is protected by Creative Commons licenses.