Introducing KCS v6

Kelly Murray , April 21, 2016

We are pleased to announce the launch of KCS v6!KCS v6

KCS v6 is the culmination of 24 years of collective thinking, investment, experimentation, and insight by the members of the Consortium for Service Innovation.  Current documentation includes:

For the most current information about updated to the KCS certification programs, please visit the KCS Academy.


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KCS Principles and Core Concepts. The foundation of the methodology.

KCS Practices Guide v6
A comprehensive how-to guide.

KCS Adoption Guide
A step-by-step approach for planning a KCS adoption.

Please visit The KCS Academy for more KCS resources including case studies.

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