Intelligent Swarming^sm

Sometimes called collaboration on steroids, the Intelligent Swarming methodology is a new way to align resources to work. It involves removing the tiers of support and, when appropriate, calling on the collective expertise of a “swarm” of analysts.  Our initial experience with Intelligent Swarming is exceeding expectations in terms of improvement in operational efficiencies, employee engagement, and customer satisfaction and loyalty, and it brings with it a host of questions around practices and measurements.

Members are currently implementing:

• Better ways to create relevant connections between people
• People profiles to indicate who knows what
• New measures for  contribution in a collaborative environment (talent management)

Resources

• Intelligent Swarming: Considerations for Starting Out
  • A 36-slide deck including swarming objectives, benefits, enablers, design and adoption tips, and measures of success.
• Intelligent Swarming Insights: a one day workshop which covers:
  • An introduction to the concepts and core principles.
  • A summary of case studies and lessons learned from early adopters.
  • Is it a good fit for your organization? Key enablers and adoption considerations.
  • Click here for an agenda; contact Greg Oxton for more details.
• Intelligent Swarming Assessment and Design Workshop, a personalized engagement for your organization which covers:
  • An assessment of the relevance and value of Intelligent Swarming for your collaboration group.
  • A Collaboration Health Survey and Social Network Analysis with results and analysis.
  • Guided development of measurements framework, people profiles, and reputation model.
  • Guided development of a communications plan and adoption roadmap.
  • Click here for a full description; contact Greg Oxton for more details.

Team Meeting Summary

• Talent Management, Cross-Organizational Resources, and People Profiles

Case Studies

• Play Catch, Not Ping Pong: Intelligent Matching with Cisco
• Proving That Swarming Does Work with BMC Software

References

• Drive: The Surprising Truth About What Motivates Us by Daniel Pink
• Transforming Performance Measurement by Dr. Dean Spitzer
• The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni
• The Wisdom of Crowds by James Surowiecki
• The Medici Effect: What You Can Learn from Elephants and Epidemics by Frans Johansson
• Group Genius: The Creative Power of Collaboration by Keith Sawyer
• Wikinomics: How Mass Collaboration Changes Everything by Don Tapscott and Anthony Williams
• The Only Sustainable Edge: Why Business Strategy Depends On Productive Friction And Dynamic Specialization by John Hagel III and John Seely Brown
• The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism by Shoshana Zuboff and James Maxmin
• The Future of Knowledge by Verna Allee

The Intelligent Swarming^sm methodology is service marked by the Consortium for Service Innovation.

The first mention of Intelligent Swarming in a written work must include the superscript “sm” in one of the following forms: Intelligent Swarming^sm or Intelligent Swarming(sm). Please also include this footnote or parenthetical statement: “Intelligent Swarming^sm is a service mark of the Consortium for Service Innovation™.”

The correct use of Intelligent Swarming^sm is as an adjective, for example: “[Company Name] endorses the Intelligent Swarming^sm methodology….”

Intelligent Swarming^sm cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.

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