Intelligent Swarmingsm

Old vs. NewSometimes called collaboration on steroids, the Intelligent Swarming methodology is a new way to align resources to work. It involves removing the tiers of support and, when appropriate, calling on the collective expertise of a “swarm” of analysts.  Our initial experience with Intelligent Swarming is exceeding expectations in terms of improvement in operational efficiencies, employee engagement, and customer satisfaction and loyalty, and it brings with it a host of questions around practices and measurements.

Members are currently implementing:

  • Better ways to create relevant connections between people
  • People profiles to indicate who knows what
  • New measures for  contribution in a collaborative environment (talent management)


  • PDF Intelligent Swarming: Considerations for Starting Out
    • A 36-slide deck including swarming objectives, benefits, enablers, design and adoption tips, and measures of success.
  • Intelligent Swarming Insights: a one day workshop which covers:
    • An introduction to the concepts and core principles.
    • A summary of case studies and lessons learned from early adopters.
    • Is it a good fit for your organization? Key enablers and adoption considerations.
    • Click here for an agenda; contact Greg Oxton for more details.
  • Intelligent Swarming Assessment and Design Workshop, a personalized engagement for your organization which covers:
    • An assessment of the relevance and value of Intelligent Swarming for your collaboration group.
    • A Collaboration Health Survey and Social Network Analysis with results and analysis.
    • Guided development of measurements framework, people profiles, and reputation model.
    • Guided development of a communications plan and adoption roadmap.
    • Click here for a full description; contact Greg Oxton for more details.

Case Studies



The Intelligent Swarmingsm methodology is service marked by the Consortium for Service Innovation.

The first mention of Intelligent Swarming in a written work must include the superscript “sm” in one of the following forms: Intelligent Swarmingsm or Intelligent Swarming(sm). Please also include this footnote or parenthetical statement: “Intelligent Swarmingsm is a service mark of the Consortium for Service Innovation™.”

The correct use of Intelligent Swarmingsm is as an adjective, for example: “[Company Name] endorses the Intelligent Swarmingsm methodology….”

Intelligent Swarmingsm cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.



Benefits of Membership


KCS Principles and Core Concepts. The foundation of the methodology.

KCS v6 Practices Guide
A comprehensive how-to guide.

KCS v6 Adoption Guide
A step-by-step approach for planning a KCS adoption.

Please visit The KCS Academy for more KCS resources including case studies.

Join the mailing list.

The work of the Consortium is protected by Creative Commons licenses.