Welcome Consortium Members
Program Team Meeting Team meetings are working sessions where members convene to work on specific topics

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Agenda

This meeting is open to Consortium members only.
There is no charge for members to attend Program Team Meetings.

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Remote dial-in is available for certain topics. Please see the agenda for more details, and remember that the timing tends to be quite fluid based on interest in the topic.

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Content Findability and Search

Wednesday, March 7 - Thursday, March 8

Wednesday 9:00 am to 5:00 pm
Thursday 9:00 am to 5:00 pm

Findabilty and search have been raised as a hot topic among many Consortium members. Expectations of search capabilities are often based on using Google or Bing. The search experience is much different when the volume of both content and people interacting with it is much smaller. We are convening a two day Program Team Meeting to discuss factors to consider for searching content and the presentation of that content.

The meeting will be very exploratory and interactive. It is preferred to have everyone in person but dial-in will be offered to those who can't travel. The topics will be very fluid and not necessarily covered at an exact time. Participants are asked to share their expertise on a topic and then we will discuss the implications on the KCS methodology.

Preliminary Topics Include: (see detailed agenda)

  • Standard definition of search capabilities
  • Content included in the search
  • Navigation and findability
    • Task based UI
    • Pre-selection of products
  • Results display, relevance and grouping
  • Importance and management of meta-data
  • Maintenance and tuning
  • The "Know Me" factor
  • Search effectiveness measures

Hosted by:
Genesys
2001 Junipero Serra Blvd
Daly City, CA 94014
Map

Logistics


Airport:

San Francisco (SFO) or Oakland (OAK)

Transportation recommendations:

Rental car or BART.
Click here for detailed travel instructions on BART and San Francisco points of interest.

Recommended Hotel:

Villa Florence
225 Powell Street
San Francisco, CA 94102
415-397-7700
(Many other hotels in this area.)

Dress is business casual.


KCSsm and Adaptive Organizationsm are service marks of the Consortium for Service Innovation™