This meeting is open to Consortium members only. Contact Greg Oxton for more information.
Resources
Calendar
Add Consortium events to your own Google Calendar:
Wednesday, September 15 - Friday, September 17
The day will begin with breakfast at 8:30am and the meeting will run from 9:00am -5:00pm on Wednesday and Thursday and from 9:00am-12noon on Friday.
There will be a remote dial-in option for some of the session. See agenda for details. Dial-in information will be provided when you register for remote participation
Discussion Topics - KCS 5.0 - the next generation of KCS
- KCS 5.0 Continuum - Characteristics of the Business, People and Infrastructure - as KCS evolves
- Social Media impact on customer suppot - update from July meeting
- User's user interface
- An interface to support the support agents solving problems
- Integration of IM, KM and collaboration into a single user interface
Hosted by:
InContact, Inc.
7730 South Union Park Avenue, Suite 500
Salt Lake City, UT 84047
Map
Logistics
Airport:
Salt Lake City
Transportation recommendations:
inContact recommends that visitors rent vehicles or take Express Shuttle to the hotel and be shuttled back and forth to corporate from the hotel property.
Hotels:
Salt Lake City Marriott City Center
220 South State Street
Salt Lake City, Utah 84111
866-961-8700
Hotels that are close to inContact's headquarters that provide a negotiated rate are as follows:
The Crystal Inn
818 East Winchester Street
Murray, UT 84107-7533
(801) 685-9300
$79 a night
Free shuttle service to/from the airport, inContact's office and restaurants (at specific times).
Homewood Suites by Hilton
844 East North Union Park Avenue
Midvale, UT 84047
801.561.5999
Rate: $79.99
Shuttle service to/from the hotel only
Hyatt Summerfield Suites
9685 South Monroe Street
Sandy, UT 84070
801.304.5700
Rate: $99.00
Shuttle service to/from the hotel only
Residence Inn by Marriott
270 W 10000 South
Sandy, UT 84047
801.561.5005
Rate: $75.00
Shuttle service to/from the hotel only