The KCS Book Club formed in November 2010 as a place where members of the Consortium for Service Innovation can discuss books of interest to Knowledge-Centered Support implementers. To join the online discussion, visit Shelfari.
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Friday, February 17, 10:00 - 11:00am Pacific
Conversation and Community: the Social Web for Documentation
by Anne Gentle
Description of book provided by Amazon.com:
"How will the tools of the social web affect technical documentation? Industry expert Anne Gentle explores these and other questions in Conversation and Community. She looks at the most important Web 2.0 tools, including blogs, wikis, micro-blogging, and syndication, and shows how they can be used to foster conversations and a community with your customers and with fellow writers. Through examples and her own hard-won experience with these technologies, Gentle provides practical guidance for technical communicators, marketers, and anyone who wants to use the Social Web to interact with customers."
For more information about the Book Club, please contact MelissaLynne Burch.