Boston Town Meeting

September 28, 2009

On August 26, 2009 a group of KCS enthusiasts joined Greg and I at a Boston Town Meeting.  Representatives from 21 different companies both members and non-members participated.

The group had an interactive discussion on the value of coaching and management engagement.   Although the tool is important to the success of the KCS program, those who have sustained success accredit it to the buy-in of middle management and the coaching program.

Omgeo gave a demo of their newly deployed process and KM tool that supports the KCS integrated workflow and rapid publishing to the Omgeo.com web site.

Open Space discussion topics:

Incentive and Rewards programs

ROI and Metrics for KCS

Coaching – picking and developing KCS coaches

Localization and translation strategies, use of machine translation

The topic of “good enough” content to publish was brought up as an issue within organzations . Maybe we need to change the use of the term “good enough” we seem to be scaring the marketing folks.  It was recognized that KCS 5.0 should include best practices for legal disclosures and branding for just in time knowledge content.

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