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Become a Member

Members of the Consortium represent companies that are known for their leading-edge approach to Customer Support.

KCS Adopters

Companies using our Knowledge-Centered Support program dramatically improve their customer service approach.

Staff

	Greg Oxton - Executive Director In his 16 years at IBM, Greg held management positions in customer-service operations, planning and support strategy development. Greg managed a major worldwide support reengineering effort at Tandem Computers and then became the Director of Global Support Planning for Tandem. Prior to joining the Consortium he held the position of Sr. Director of Business Development at N.E.T. Greg's specialty is customer service strategy and organizational development. As a member of the Consortium while at Tandem and N.E.T., Greg participated in the Strategic Issues Working Group which defined the Multi-vendor Support Strategy. He joined the Consortium staff in July of 1996.
	Melissa George - Program Director Melissa is responsible for running the Consortium's Knowledge-Centered Support and Adaptive Organization program teams, as well as the "KCS Verified" certification program for knowledge management software vendors. Melissa has more than a decade of experience assisting service organizations adopt knowledge-based business strategies.
	Lisa Huntzinger - Operations Manager Lisa manages the Consortium infrastructure, as well as event planning and event registration, and oversees the financial processes. Lisa was formerly a Customer Engineer and Project Manager at IBM.
	Kelly Murray - Marketing & Communications Manager Kelly focuses on member engagement, messaging strategy, and deliverables. She comes to the Consortium with 12 years of experience in hospitality sales and operations.
	MelissaLynne Burch - Community & Program Manager MelissaLynne was a member of the Consortium while working on the Knowledge Management, Content Management, and Proactive Support teams at Oracle. She organizes and facilitates Consortium member activities and services including team meetings, assessments, and workshops, and develops deliverables.
	Dragana Denkovski - Finance Dragana handles all financial operations (membership invoicing, accounts payable, financial reports, and payroll) and has 10 years of experience in banking and pension trust.

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