Become a Member
Members of the Consortium represent companies that are known for their leading-edge approach to Customer Support.
KCS Adopters
Companies using our Knowledge-Centered Support program dramatically improve their customer service approach.
Staff
Greg Oxton - Executive Director
In his 16 years at IBM, Greg held management positions in customer-service operations, planning and support strategy development. Greg managed a major worldwide support reengineering effort at Tandem Computers and then became the Director of Global Support Planning for Tandem. Prior to joining the Consortium he held the position of Sr. Director of Business Development at N.E.T. Greg's specialty is customer service strategy and organizational development. As a member of the Consortium while at Tandem and N.E.T., Greg participated in the Strategic Issues Working Group which defined the Multi-vendor Support Strategy. He joined the Consortium staff in July of 1996.
Melissa George - Program Director
Melissa is responsible for running the Consortium's Knowledge-Centered Support and Adaptive Organization program teams, as well as the "KCS Verified" certification program for knowledge management software vendors. Melissa has more than a decade of experience assisting service organizations adopt knowledge-based business strategies
Lisa Huntzinger - Operations Manager
Lisa handles membership invoicing and accounts payables as well as the membership database and updates for the Consortium website.